San Tan Honda Review

I was very impressed with the service center here. I was kept informed and I did not think the bill was outrageous for what was done on my car.

First time at Autonation and the experience was great. Keith was amazing as my service advisor. Saved me money and told me what to expect coming up. Good place to take your Honda

We have purchased several Hondas and 5 have been CRV s. One reason is they last longer, look great and we survived a head on collision totaling both SUV s without a scratch to us. In the past we purchased from two other dealerships here AZ and will never, ever, go to them again. This car experience with AutoNation is by far the best we have ever had. Your service department also has no equal. Thank all of there for restoring our trust in car dealerships!
Kim

I decided to bring it to them bc they sent me coupons.

They didn t want to take the coupons at first. They wanted to sell me a new car instead. They wanted to buy my car instead.

They wanted me to get extra stuff that wasn t on the coupon.

They did not leave me alone.

If u come here give them a fake phone #

We bought our mini van here and had a great experience. Our sales rep, Joseph was willing to negotiate most the deal via email so by the time we got to the dealership we were in and out with our new car in under two hours.

Definitely loved the customer service Experince. Me and my wife worked with Alan Garcia and He was very helpful he went beyond to help us locate a very nice vehicle for me and my family. Highly recommended, it was the best buying experience We've ever had.

Went in to to look at some pre-owned Honda CR-V's. Scott Harris worked with us and understood what we were looking for, unfortunately, the Chandler location didn't have the car we wanted. He wasn't pushy and insisted that we wait to find the car that fit our needs. We found online that Auto Nation Tucson had a CR-V with all the features and the price that we wanted. We called Scott and he drove down to Tucson to pick the car up and bring it to Chandler so we could see it and drive it. I am still blown away at the customer service that he and his team provided us. We have had the car for about a week now and couldn't be happier with it.

I will say that we had a weird encounter when we were paying for the car, the Finance guy who was assisting us used a condescending and disrespectful attitude to try and get us to buy additional services. We didn't buy any of them due to his poor behavior. I would still recommend Auto Nation Chandler as everyone else we met was very professional and nice.

I enjoyed shopping at autonation. I traded in an old vehicle and they were willing to work The one thing that bothered me is the listening factor. I was asked what are my deal breakers and only one was met. After spending my whole day at the dealership I had no choice but to take what I could get. But overall I'm glad I was able to walk out with a new vehicle.

I had a great experience at AutoNation Honda. I worked with David, who was very easy going, not pushy on the sale, and worked with me on negotiating the best possible outcome I could get. I ended up leaving with a 2016 Honda Civic Coupe and love everything about it.

YES WHAT MORE DO YOU WANT??? I SENT REVIEW VIA SNAIL MAIL AND ANSWERED BY EMAIL TOO!! JERUD WASW TERRIFIC AND TONY HIS SUPV. WAS ALSO WONDERFUL. ALSO LAST TIME I WAS THERE CHRIS WHO IS NOW IN FINANCE WAS ALSO TOP NOTCH.

another wonderful oil change by your facility. you are the best!!

Best car experience ever! and I've had 12-15 of those long afternoons.
From setting the appt to dealing w trade in, from finding a new vehicle to the dreaded finance portion which wasn't dreadful at all!, these folks know what they're doing and are considerate with your time.

David was great to work with and he allowed my wife the time that she needed to make her decision. We love our new Accord!

Nate was extremely helpful. Children s room, snacks and vending machine also made the wait-time tolerable.

Lucas our service adviser was super accommodating and made our visit hassle and stress free. He paid attention to my requests and issue and addressed each and every one. I highly recommend this dealership and if you get Lucas, consider yourself lucky!!

Good experience. Mike B. went over everything in advance, including service that needed to be done and the expected time it would take. My CR-V was done a half hour earlier than expected and Mike reviewed everything, showing and giving me the printed reports. I ve always taken my vehicle here for servicing and will continue to do so. Good job, Mike!

Sean and Tristin were super experienced in how to handle the car buying experience and made everything super easy. Honesty goes a long way, and when they didn't know the dimensions of the bed on the new Ridgeline, Sean raced to go find every dimension for me. Tristin answered every which way question I had for him on financing and didn't have a problem helping me find my right price. Overall I am going back when car #2 is required.

Great experience !! Would definitely recommend this dealership to family and friends.

I bought my first new car and Ray was a lot of help. Very nice guy and very straight forward. Will buy my next honda here. Highly recommend.

Great experience working with Internet Sales Manager with follow-up the next day from the sales team to close. Good price on a new Honda HR-V LX and was out the door with the car in less than 2 hours.

Awful overall experience. The sales staff at this location has turned me off from buying another Honda.

Easiest auto purchase ever for us...we got an honest trade on on our 2013 CRV and checked two new models before choosing a Basque red pearl CRV EXL for less than we paid originally for our 2013. We spent only 2 1/2 hours buying our car from internet salesman Tim Greenbank...Five Star all the way!

We bought our Honda Pilot through the TrueCar website. It worked very well. AutoNation responded with a reasonable price on the car we were looking for, while two other dealers quoted prices on cars that didn't match our search. We visited the dealership, test drove the car and bought it the same day. I never know if I got the best possible price, but it seemed reasonable and we didn't have the hassle of the negotiation. The only downside of our experience was with the paper-signing where they try to sell the upgraded warranty, but you'll have that anytime you buy a car. AutoNation was good for us.

Had very good experience with AutoNation Honda Chandler. Alan helped me to find right vehicle for my family. Thanks a lot him.

Came to peruse the used cars on the lot looking for a Subaru Impreza manual trans in good condition. I had not originally planned on buying a car but I left in the Subaru Impreza they had on the lot with a smile on my face thanks to Jon and David! They made a great first impression on a first-time car buyer and I will come back here for my next car. Hopefully not too soon as I plan on enjoying my dream machine! Thanks again guys!

My appointment for an oil change was excellent. It was finished ahead of time and Michael Craig, my service rep could not have been nicer.
Great improvement Honda. Keep up the good work

Happy with my purchase at AutoNation Honda Chandler. Everyone was so pleasant, but especially Erick Villalba who was professional, polite, and friendly.

I had a horrible experience with Honda warranty and subsequently with Autonation Honda. I was only able to get someone to call me once I provided negative feedback on their survey. The person who called me was argumentative and blamed me for the problems and I was more angry about the situation than before.. They make promises that they don't keep and then blame you for not knowing any better.
Update!
Had to go back to this place today because I found out they do not use honda parts as I was previously told and my very dead battery was only warrantied through them. The worst customer service experience of my life. The service manager pulled me into his office and accused me of completely untrue things and said they would not warranty the $200 Not honda battery. He has no manager so I could not plead my case to anyone else.

I just wanted to acknowledge one of your great service representatives Nate Flynn he does an awesome job and it's nice when you bring your car in for service to see that familiar face and they know the history of your car

Worst experience I have EVER had at a dealership. I went to purchase a car and had an appointment made to sign papers at 4:15 they sold the car out from under me.

Brandon was great! We waited about 5 minutes and nobody came to help us. So I went inside and got Brandon. He came out right away and started our service. Got us done as fast as he could. Much appreciated!!

Richard Vitiello was my salesperson
He was fantastic! My overall experience was great. I knew the car I wanted and drove it home 3 hours later
I will use autonation for future car purchases

Great Service and friendly. Performed the the scheduled maintenance work that I needed and kept me informed of other upcoming maintenance with an inspection schedule.

Special thanks to my advisor Tamara.

Michael Bradley ,service Advisor was very helpful and professional in assisting me in resolving my problem. Thank you
Gus Baart

Greg is such a professional. Customer service here is very thorough and attentive. I ll bring my car back here even after the warranty ends.

The best part of buying this car was our salesman Alden Jacobs! He is such a nice person. The only part that still rubs me wrong is they push buying the Vehicle Protection Plan, Vehicle Care Protection, and Tire and Wheel Protection which we did but I don t feel right about spending over $3,000 more. I said no to it once and he kept on us. I won t mention his name. Be prepared to make a decision on that. We do love our new CRV!

We very much enjoyed our experience at AutoNation. Our sales rep was Mike Menner and he was very accommodating and even went to bat on a few items we had discussed. We are very happy with the Honda Accord which we purchased and look forward to a long relationship with AutoNation.

I scheduled my vehicle for a routine oil change. The Service Adviser informed me that the battery was not holding a charge. Battery was replaced rather than running the risk of being stranded. Very pleased.

Showed up at 6:30pm on a Saturday night and out by 8:30pm with the car we wanted at the price we wanted. Make sure to ask for Sean, great guy and understood my needs. No hassle, cut to the chase and got me what I wanted, walked out feeling great about my purchase.

The dealership is great, they contacted me right away after I applied online, they listed all my options that I could do to get the car I wanted the service is great, Sean if you're reading this you are the best! the car is great it was a great experience for a first time buyer 10/10.

Dylan in finance lied about my approval. Did not use the pre approval provided from my own lender. Put me first when he was told we were pre approved for the same rate with our own lender. All misinformation. Bumped the term after we already agreed on term.

Thank you Brandon Whittier and Suzanne Salerno for your great assistance!

Great customer service. Tamara was very attentive to our needs. Great communication. We had a few items needing to be taken care since taking delivery of our new car. Bruce the salesman made sure everything went smoothly. Great experience.

Had oil changed and tire rotation, had to return the next day, the bottom plastic/metal engine panel not installed correctly, was falling off.

Sean Solomon was a very helpful sells man that gave my wife and I am no hassle whatsoever he was trying to work with us in every way possible and he made it happen thanks to Sean I'm in my new 2016 accord enjoying my daily commutes :)

The service department has always been very efficient and friendly

Ryan was very pleasant as always. I arrived half hour early and he took my car right back.

I went in for a recall on my Honda Element's air bag. It was a Saturday so they were busy, but understandably so. Nate was pleasant to work with, took care of it no problem and informed me of some suspension work I needed (I knew I was overdue, since I was at about 150k miles and bouncing all over the place). He offered a loaner car so I could bring it in during the week, to which I declined (I'm picky). So, knowing they'd be busy the next Saturday, he still got me in and out in ONE day, which I really really appreciate. He explained everything to me thoroughly, which, when I looked it up online (doing my own research, ha!), it all jived with what he told me. I trust his word. The total even ended up below what he quoted (thank you so so much!!). I will go back for all future work on my Element (because, as you know, we Element owners never get rid of our cars!!). I believe Marco was the tech that did the work. So far, my Element is perfectly silent and smooth - time will tell if everything checks out, but I have a feeling everything was done as required. Will update if necessary. I will definitely be using this location (and Nate, as long as he's around!) for all future needs on my baby-er... my Element. :) Thank you very much!

Pleasent experience. No pressure to buy. Friendly and courteous sales department. I have not purchased a vehicle yet. But if they gain my trust I will make sure everyone i know go's here for their next car or truck!

I found my Nissan rouge on line and went to test drive it,it was a great experience they had the car pulled up and ready to go! Now I'm loving my new car! No price haggle is great!!

The experience I had at Auto-Nation Honda Chandler was a great experience. As a first time-time car buyer, I was very nervous about walking into a dealership. As soon as I got to the location, started looking at cars in particular the Honda HRV and soon after Rodney came by, introduced himself and asked if I needed any help. I said not at this time, but in a bit. He politely said if I needed anything I am the man lol made me laugh.

The whole experience at Chandler Honda lasted for about 4 hours. I was able to get an amazing deal on a 2017 HRV and left very happy. I defiantly recommend purchasing a car at this location! If you can Ask fro Rodney, because he is the man to go to!

The service agent was polite and answered all my questions professionally. The car was ready at the time promised. The lounge was comfortable and inviting with complimentary snacks and coffee. The best.

After getting the old bait and switch six years ago with my first vehicle, you could imagine how skeptical of working with a dealership I was, but I had done my research over the last month and really wanted a 2019 Honda Civic Sport. I was so pleasantly surprised when my sales rep, Michael Boehm, not only helped me feel confident in the decision I had made, but respected me and my choice. I was never pushed towards a vehicle I didn't want, and he was more than happy to work with me on the price based on quotes I had gotten from other dealerships in the valley. I have to give credit where it is due, Michael is a great salesman because he truthfully cares, which he demonstrated time and again even after I completed the paperwork for my purchase. And shout outs to Joseph D and Kaleb H for all their help in getting me what I feel is an fair price for this brand new vehicle. Here is to many hopeful years with my new car!

Air compressor scam!! Can t believe these people, went in for an oil change and my A/C stopped working. I then got an $1800 estimate to replace the air compressor. I refused, then went home to check it out and found a disconnected wire in my glove box plugged it back in and everything worked. This is ridiculous!!!

Great experience. Worked with us to find the vehicle that we wanted with the features that we needed.

Very friendly and on time! Discounts were so much help these hard times! Thank you to Jared at Gilbert AZ Honda!

I have purchased over a dozen vehicles, but this was hands down my best car shopping experience - ever. Honest, straightforward, courteous, and very respectful of my time. They are also very aggressive on price and offer great value. I was hesitant to make the 40 minute drive to buy the car from them but it was a great decision. My next Honda will be from Eric and Judy. A great team.

keith did an amazing job i was running a bit late because rush hour traffic he was able to get everything done on my car and back in the same day and very respectful. greatly appreciated it! amazing job

I have bought my last two Honda s at this location. The sales team is always helpful, and financial team worked overtime to get me the best deal! Love my new Honda HR-V and will certainly return when my vehicle needs change again.

Bruce was the best salesman . He was so patient and helpful as was all the team that helped !

On Monday I went to the Honda dealership because of the recall and mandatory correction of the Takata airbag problem. Also needed an overdue oil and filter change. I was in and out of there in 2-1/2 hours and was impressed by this, since it was a very busy day. People are always so nice there, and my serviceman, Eddie, was no exception. He was very pleasant to talk to, knowledgeable and competent. I always feel like I m in good hands with the Honda dealership people.

Excellent customer service with integrity and great time management service. If you want to relax, there is a section inside for people to lounge and wait while their vehicle is being serviced. Overall, friendly service!
Valentin Ilieff

Brad was most accommodating. With our tight budget, he was really patient to give us what we were looking for. He also managed to give us specific information to help us better understand what we were dealing with. He was an outstanding agent. Alex was very friendly, too.

Service writer greeted me quickly and courteously and set in motion my request to have my oil and filter changed and told me when car would be ready. Very pleasant individual.

I needed a tire rotation on our Pilot and called to see if they could get us in and do it that day they told me to bring it down and they would get it done. I got to the dealership and was greeted by Joe Krizek, who wrote up the work order and took care of getting the tires rotated. Very prompt courteous service and we will be coming back for all our future service needs !!

Got us in next day, verified creaking noise not a mechanical issue, no charge, happy with experience.

it was nice to do business with Auto nation Honda!! I sold my car to this place without having any crazy negotiation.. I checked my car current value in KBB later that day i got a call from Ashly from Autonationhonda... she asked me to visit the dealership for free appraisal and when i showed up she came quickly and looked the car and had a few min discussion with her manger and came up with numbers and which was pretty decent and in less than 5 min I sold car to Autonation Honda. I wasn't prepared to sell the car at that day so i din't have title or 2nd pair key, so she told me "I can go get the docs and key by the time I came back with those she will finish the paperwork"when i back she had all docs and the check was ready and just few sig...I'm officially done with my sale...Thank you Ashly for your awesome work!!

Service was quick and efficient. Won't go anywhere else for service.

bought a 2014 Subaru outback ...friendly sales staff....no complaints....get car home...notice loose belt squealing noise....make apt. to get it checked.... I take it in...spend 3 hours....get it back ...squeal seems to be gone....drive home...halfway squeal is back......ok....not real happy with that so i decide to take the Subaru to auto nation Subaru dealer.....right a way...he knows what problem is...belt was recalled to be replaced to solve the issue...he prints out recall notice for me to take back to dealer.....oops....they missed the recall...it happens....not sure what they did to "fix" problem on previous visit...but..moving forward....correct belt is ordered and installed...problem fixed...........couple of weeks later....i get a screw in sidewall....we have tire warranty...so we file claim and make apt. for next day....so i am waiting for two hours for tire change....they finish...i walk out to car...first thing i notice is some kind of goo...lithium grease? all over my nice new tires.....i guess this is a silver lining...because immediately....i thought something was wrong.....and THERE WAS.....they had CHANGED OUT THE WRONG TIRE.....the tire with bolt was still on the car.....NOT A HAPPY CUSTOMER!
Not sure if I should be mad at sloppy clean up job on tires....or grateful that the sloppiness drew attention to a more CRITICAL ERROR.........either, way....the service has been disappointing.....we had already planned to do our servicing at the autonation suburu as soon as the belt issue was taken care of....we will avoid this service center whenever possible...according to repair and maintenance warranty....conditions.

Mark Terrazas is the best. A real professional. Consciencious and trustworty

It was an easy place to shop around, with friendly and knowledgeable staff. Buying process was easy. I plan to go back again for the next car.

Keith Wong in the service department was excellent! He kept me appraised throughout the repair process & arranged for a loaner car for me so I could get to work the next day. The service on my car was completed quickly & they worked with me to keep the costs down. I spoke with the service manager when I picked up my car & he reviewed the warranties on the parts with me. I would definitely recommend Keith & the service department at Autonation Honda in Chandler.

Outstanding service experience exceeding expectations. Timely appointment, battery replaced and minor recall work performed. Best car wash ever from a dealer.

My family have been customers of autonation honda going back to when they were honda cars of mesa. This store is in a great location and is filled with friendly and professional employees. We traded up to a 2018 CRV. Everything went smooth thanks to Bruce our salesman. The one thing that was inconvenience was one of our keys didn't match our car. I had to make two trips back for one loss key but, their still awesome and I love our new ride thank autonation honda.

I just want to say that I moved from PA to AZ, and I had an amazing experience with Auto Nation. From the time I walked in the door Brett Marrs was able to answer any question I had. I was a first time buyer for a brand new car, so of course I asked every question possible. My car is amazing, it was the exact color I wanted, interior, and also features. I also had an excellent experience with Chris Rodriguez, he was able to also help me with anything I needed as well from the time I was at the dealership, or even after the purchase. Brett has been checking in on me to make sure everything is still great with my car even after two weeks have passed. He also wanted to make sure my move has been going good, my new job, and would answer any questions I have even not pertaining to the car I purchased. I loved my experience and would rate Auto Nation Honda 5 stars!! Thanks to them, I was able to not only get the perfect car, but also have an amazing experience.

Did not purchase a car here on my first visit but did ultimately purchase from this location and had a good experience - will be back.

I had a good experience getting my car serviced here. Everyone was so nice and helpful. My service advisor, Derek, was knowledgeable and friendly. I especially appreciated the extra service I received from the guys in the parts department. They answered all of my questions about some extras I was considering for my car. No hard sell. Just information and knowledge of prices in the local market too. The only reason I'm giving 4 stars is that I had to wait this time. My appointment didn't start on time and it didn't end in the amount of time they assured me it would be done. I go here all the time for service and this is the first time that happened. They seemed to be really busy and I will go back.

Excellent atmosphere and service person Rebekah very professional and knowledgeable

Incredible Experience! Everyone was so friendly, paid attention to detail, and very welcoming! They were so genuine with their business and that s something rare to find. I must say my first car purchase was a memorable experience.

In general, the process was seamless. The Finance person kept us waiting so long that we were about to leave when he walked up. He said there was lots of information to put in the computer. We were not financing through them, so I do not believe that. He also could have come out to tell us that. Our sales person did check on us once. THEN, they were in receipt of the check from our Crediti Union around noon one day and never called to tell us we could come get the car. I called the next day and had to leave messages until I finally got the wonderful, helpful receptionist to track down the check and snag someone who could tell me I could come for the car. Actually, they brought it to me, which was nice.

Zach was amazing to work with! Made our car buying experience so easy. Ask for Zach if you are in the market for a new car!

I trust autonation honda chandler to make the right choices and provide great customer service. I hope they continue to do well, as they are a customer service oriented company with high caliber employees. Brandon Whittier is my service advisor...and he goes the extra mile consistently to provide fantastic customer service.

We had an extremely good experience with Alan when purchasing our car at Autonation Honda chandler. He took his time to show us many cars, willing to answer all our questions and was overall a huge help!!!

I had problems with their service department. And this review will never make it.

This was the smoothest car purchase that I have experienced with any auto dealer. Last weekend we decided to check out a Certified Used Honda that was listed at a great price. We arrived at the dealership mid-morning and the place was buzzing with activity. So much so that we were not approached by any salesmen - they were all busy with customers - and we had to go to the reception desk to ask for assistance. Our salesman was Eric Hardy, a very nice, low-key guy that we felt very comfortable with immediately. He was able to work with us for a great rate on this used vehicle and was very straight-forward on the payment terms available. The finance guy (forgot his name!) was great as well, no hard-push for upsell items though he did explain an aftermarket warranty that was available. Yesterday we returned to the dealership for a couple of small issues we noticed on the vehicle and Joe Rogers in service was very receptive and helpful. They were able to handle these issues at no charge and wanted to make sure we were happy with our service and vehicle. We will definitely be using AutoNation in Chandler for our future maintenance for this car and consider them for future purchases. Everyone we spoke to was professional and courteous. This really has been the best experience you could ask for and I recommend them highly to anyone!

I had an excellent experience working with AutoNation Honda Chandler and their Internet Sales Manager David Van Ruler especially after having your typical "high pressure must buy now" sales pitch from another car maker in Phoenix. Needless to say I went with Honda and David Van Ruler. David provided me with clear pricing, understood my wants, and found me the car I wanted at a price below what I might have had to pay at other dealerships. David also did not try to up-sell me on accessories but provided me a complete listing and price for installation for what was available for the CR-V and let me make the choice, no pressure. The other nice thing I found dealing with AutoNation Honda Chandler was no dealer add-ons such as desert protection packages, nitrogen tire fees, trim or mud flaps which do nothing but run up the price and increase the dealers sales margin. David was also quite knowledgeable when it came to demonstrating all the features of the CR-V EXL to both my wife and I as this particular Honda model has plenty of bells and whistles. Even Paul in financing when we sat down to sign the contract left any added maintenance or other services packages up to me with no pressure to take any one of them but would readily explain the added benefits of them when I had a question as to what they would provide to me the car buyer. David Van Ruler and the AutoNation Honda Chandler team have set a new standard in my opinion for customer service and the overall car buying experience from one that I have always dreaded to I know where I will go first for my next car. Thank you David and AutoNation Honda!

Joe Rogers, Senior Service Advisor with AutoNation Honda Chandler giving us GREAT service again!
This time saving us from the Hot Sizzling Arizona weather. His professional and get it done attitude had us driving COOL in our Honda CR-V Touring! This is one of the reasons I drive to see Joe when two other Honda dealers are closer.

Thanks to Nate Diaz for making my purchase quick and hassle free. We love our new car.

Brett was most helpful helping me get the car I wanted in a timely fashion. Excellent service and I am loving the 2017 Honda CRV

Painless purchasing experience with Bruce after using the Costco Auto Program. They made it easy since I don't like pushy sales people that try to avoid transparency all costs.

The service was very good however I was in a hurry at the end and I asked the service advisor if all of the radio channels were still there and he said yes. I should have checked and did not until I was about ten miles down the road. I ended up having to reset all of the Sirius radio channels and the phone. Other than that everything was great.

We recently had a great experience purchasing a car from AutoNation Honda Chandler. Gregg Gabin was patient with us and worked very hard to get the best deal possible. We were very happy with the outcome. The finance dept. and management we very pleasant while going through the process. Gregg actually prepared our new Honda CR-V himself boy, I didn t expect that. My recommendation is give Gregg and AutoNation a chance to help you find the Honda you want.

the tire rotation/balance/alignment was performed satisfactorily.
the vacuuming out i was told was going to happen did not. and the complimentary wash was...well, it was a good thing it was free. so, less one star for all that.
and another star deducted bc just under three weeks after having my oil & filter changed, my car s obd today tells me i need an oil change?
very disappointed & paranoid i paid for something that wasn t actually done.