Can t thank Mr. Oscar Martinez enough for his service and patience. Very knowledgeable and kept great communication with us throughout the entire process. Glad we stopped by their weekend event. Got a great deal!
Service Department is always booked, no appointments available and no loaner cars guaranteed. So if your car needs to be worked on your Carless, mind you, they promise these services when you are sold the warranty for repairs.
Also, sales man (Oscar Martinez) lacks customer service skills, he didn t introduce himself and didn t offer water although we were with him for hours when when he closed our deal on a new car.
Great customer service and excellent job on my ford f150 pickup truck which went in for a recall. Kudos to the service department!
Extremely satisfied with her professionalism and knowledge thank you so much for everything Laurie Mata for helping us choose our vehicle
Freindly but had van in for front door lock replacement and horn.Niether got fixed.Door lock is not adjusted right.Passenger door lock is flush when locked and works perfect .Drivers door locked is the first pic it's not adjusted right.But if you use the key manually it will open.And shut took the kid all day to put in a horn fixture and put in a new door lock wrong.Not happy at all.
I have always taken my truck to same's quick lane for my truck's oil chang. Never have problems. But my truck never gets washed after the oil change like they say they will have it washed. So I always end up having to tell them to wash my truck after I am ready to leave. This last time I took my truck for the oil change I have someone else pickup my truck and again it was not washed. They never fail.
I was at, Sames Ford, Honda section. I had the most knowledgeable not to mention beautiful young lady attended me. Laurie Mata, was the sales representative. Laurie did an excellent job in filling in all the gaps in looking for a car. Laurie hooked me up with a great Honda Accord sport.
The staff did a great job understanding the needs of my family, and went above and beyond to ensure the best option for our budget.
A week ago, I had my trucks brake peddle sink to the floor even though the brake fluid level was fine. Being that they were closed for Labor day, I was there at 8am Tuesday and spoke Joe Bedolla who was very courteous opened a service ticket and he advised that I would be contacted later that day to setup the appointment. I got a call later that day and the appointment was setup for Friday morning at 8am, so I scheduled the tow truck service for Thursday afternoon. Called Friday morning and Mr. Bedolla was out and would not be in till Monday. At 5pm I called again after not having received any updates and was told they were working on it, that the tech would give me a call back, but he never did call. Today Monday I call to get an update and Mr. Bedolla is still out, and will not be back till tomorrow, but was told they are still working on the truck with no details, just that they are working on it. I was advised that Mr. Bedolla can provide details when he gets back tomorrow. How is it possible that my vehicle was not passed on to another service rep? It s bad enough I have to deal with the frustration of breaks that almost got me into a car wreck, blue screen backup camera and a vibrating steering wheel when it did brake. I would have appreciated another service rep calling me to advise on my vehicle in Mr. Bedolla s absence.
samesford.com
