Salinas honda dealership has the worst repair paint job service. I took my new honda for a minor dent next to the tailpipe. And the shop resprayed my whole bumper which means they did not match the rite color and now it has orange peels right on botton of the taillights which is the main feature. I wish a lawyer could help me because somebody has to take responsibility for these mess of a paintjob!!!
I had an 8am appointment and they got to work on my car quickly and the waiting room was very comfortable with many chairs separated by 6 feet.
The service department here is terrible. I bought a used Honda CR-V from another dealer about a hour and a half away and decided to get what s called a pre-purchase inspection done at Sam Linder Honda. Before dropping the car off I had two concerns: noisy brakes and a noise coming from the rear of the vehicle. Sam Linder s service department took the car in and didn t find anything wrong other than it needing an alignment and a brake fluid change. With 40,000 miles on the odometer I figured OK sounds fair. Between the cost of the inspection and the two services I paid over $400. When the car was ready I picked it up after hours when I got out of work. IMMEDIATELY as I was heading home I noticed something was wrong. When I got on the highway I felt a vibration under the front end and after arriving home I heard a ping from the right side every time I turned the wheel. Before even getting out of the car I messaged the service advisor on their messaging service about the two issues. I made it clear that both of these new issues were not present before the car was in there shop. She responded the next morning and asked if I could bring the car back. My wife had some appointments the following few days and we could not take it in right away. We set an appointment for them to take a look at the vehicle a couple weeks later. Initially, during the ride along the tech claimed he couldn t hear/feel anything but later confirmed he heard the pinging. They told my wife we would need to pay another $180 to have it diagnosed. Naturally I thought that was absurd given the fact we did not have these issues prior to bringing the car in. I called and eventually spoke with the service manager who was quick to tell me there was no way they caused the issues. He pulled up the initial report and I asked if it was possible they did the alignment wrong. He said no because they only checked the alignment. I told him no I PAID to have the alignment done. He sounded confused and asked me to hold on. A few moments later he tells me go ahead and bring the car back in and they ll check everything to make sure the work was done right. I stopped him and asked for clarification on whether or not the alignment I PAID for was actually done. He completely sidestepped the question and repeated for me to just bring the car in and they ll check it out. I reluctantly agreed thinking he ll never admit it but at least they ll get it done now and tell me what else is wrong with the car. Boy was I wrong. After taking the car back in (3rd time now) he tells me everything looks fine but they do hear the noise and will need to charge me $180 for a diagnosis. There is no way I m paying for something that either they caused or (had it been there all along) they should have caught in the initial inspection I paid over $400 for! I shared my frustration and asked if I had brought the car right back in after initially picking it up and not waited would he still have charged me the $180? To which he literally said to me Absolutely, you'd be surprised how many times people leave and come right back saying you just did my oil change now my_______ isn t working . At that point I thought I better just get my car the heck out of there before they screw it up even more.
Update: Where I bought the vehicle and my dealings with them is none of your concern. You re concern should be what is going on your service department.
Went in ready to get a CRV on our terms no exceptions and no hassle
That's what we got
Thanks Ricco
I am writing this on behalf of my 87 year- old great aunt who purchased a car at Sam Linder Honda on 10/26/18.
My great aunt was rear ended in her 2007 Honda CR-V and wanted to purchase another Honda since they are such reliable cars.
She was shown a 2017 Honda HR-V EX w/ navigation (top of the line model) with 3,081 miles. She ended up purchasing the car in cash, wrote a check that day and drove home in her new car. I received a call that she bought a new car and wanted me to see it, I went to her house and saw the car.
She showed me the long, yellow paper which is referred to as the sales contract. I was surprised to see that in line 1a (cost before any tax, fees, etc) that she paid $26,487.74 for the vehicle. On the Honda website the MSRP of a new 2018 model was $26,540. A new one would be $52.26 more than a year old HR-V. She also got a 7 year/75,000 mile warranty for $2,235.
I looked in the glovebox to find the manual and discovered an envelope of papers. I assumed they were my great aunt's and gave them to her. She said it was a sales contract with another persons name on it. We discovered that the woman who purchased the car new one year before left her sales contract in the car. That concerned me being that the car was certified preowned and they didn't check the glovebox, did they check everything else under the hood? Upon opening it up I saw that on line 1a she paid $25,146.00 when the car was new with 59 miles on it and only $1,845 for the same warranty. My great aunt paid $1,341.74 MORE for the exact same car than the first owner did (excluding warranty).
My father, great aunt and I called and spoke to the general sales manager, Al Feria, who was very nice and helpful.
I asked why this car cost more than a new car and he explained that the two plants that produce the EX w/ navigation were out of commission which made that particular model in high demand due to there not being a lot of them. He said that the same day my aunt purchased two other people came in looking to buy it. I looked and found a like model without AWD for $21,500 with 11,000 miles on it.
I brought up that the dealership failed to check the glovebox and left the contract in it from the old owner. The phone disconnected shortly after stating the above but Al immediately returned my call. He said that some employee was getting written up for leaving the contract in the glovebox which is unfortunate but I would be furious if my personal information was left for people to find.
He kept asking how we can fix the situation and I said take the car back. He offered us $23,000 to take the car back which would have been a huge loss in money. I told him that we would would get back to him regarding the warranty and said I was going to post this online for others to see. He then began explaining all the great things Sam Linder does for the community and that he'd take the review personally. I politely ended the call by saying that nothing else needed to be said and I was getting frustrated.
Call it what you want, but I feel that my great aunt was taken advantage of and essentially got ripped off.
Just bought a new accord sport. Chris was awesome. Did a great job explaining the car features. Even helped set up my phone. I would definitely recommend Sam Linder Honda
Don't waste your time trying to call them. You have a better chance calling the president. When I did get through I wanted to talk to the Service Manager. He was supposed to call me back, but never did.
Very happy and thankful to Luis our Salesman. He was very courteous and friendly. He came over and took his time to assist us. I've purchased cars in the past and have to say this was the easiest and only took 2 hrs to drive away with our 2013 Honda Civic. I'm so happy and will definitely tell everyone to check out Sam Linder Honda and especially Luis!! You guys Rock!!
Honda was really nice to my family and me. We purchased a car on 3/6/21 and ask for Hector. Hector really takes his time to shop for a car with you and is very loyal to his customers. He is a really nice guy and i will do more business with Honda and him. If you are looking to purchase a car with this dealership ask for Hector!
The service it's bad, made appointment in advance at 2pm than they told me will be ready at 330pm, they had me waiting for hrs. Even though the car was ready before the time I was told. Next time I'll just drive to Morgan Hill honda, they are better and faster and more friendly.
samlinderhonda.com
