Russell & smith honda Reviews

This Is the worst dealership. I went there on Monday and told them I had low tire pressure reading on my dash. I stated on Saturday my tire was low and put 32 psi in my car. But again the alert came on. Went to this dealership and they said I had too much air in my tire. I was told they released the air and I was good to go. I asked the service advisor which tire was it and he said he didn t know. Wow! So the technician didn t communicate that information with the service advisor. I left. Two days later the alert reads again low tire pressure. I go back to this dealership and was told I have a nail in the tire and it can t be fixed because it s on the side. Said I need to replace the tire. Well I have a tire warranty from when I purchased my vehicle. They told me to call that dealership for that information when I already told these people I evacuated from Louisiana due to hurricane Ida. But I already knew my warranty information. But they didn t try to work with me at all. They wouldn t let the warranty company pay them directly because it would take them 24-48 hours for them to get their money. I m covered and they could verify that information when they called. They wanted me to pay $201! I left. They had no concern. Didn t care that I wasn t from here and basically stuck out. But thank god for discount tire company. They accept the warranty and took me right away. And I can t wait to get to a real Honda dealership that care about their customers.

This is my 2nd vehicle (6 touring, then CX-5 grand touring) from Russell Smith Mazda. Gilton made my process so seamless and quick. The GM Steve is great, as is my favorite Service Manager Steven. This place is so awesome and I had such a great experience with my last car I don t think I ll ever go anywhere else. Highly recommend!

These 5 star reviews are definitely fake. These rats tried to charge me $14,000 YES $14,000 to fix my car. I know exactly what was wrong with my car (Spark plug change and broken heat shield) and these rats saw that I was a college student (I had on my school clothes) and thought they would take advantage by making up issues. Those commission checks must be that good huh? If you re reading this review do yourself a favor and take your car to a Mom & Pop shop.

Received great service in the past, sent my son there for his car. Communication between service agent and my son was non existent, service was terrible. The car visually is worse than before. I no longer believe they care about people and completing proper repair work.

Went there to see one car, the car is physically ready to view, they've cleaned it of course but mechanical/state inspection was not done yet and Ac was not working. They already make u sign some papers and ask for ur cheque to secure the car. They always have this side story that 3-5 people are lining up to buy the car and one person is on the way etc.. I feel like I'm being rush to buy the car.. I ended up not being excited about the car and I walk away...

Absolutely terrible experience with these guys I would not trust anything on their website, which is clear to me now needs a lot of work, you're better off going to any other dealership that is more transparent about their stock and prices. They gladly took my information and performed a Hard Inquiry on my credit report but lied about delivering a vehicle I purchased online.Their manager Justin Hopkins has his email just for show apparently because there has been no response to any of my emails. Stay clear from this place at all costs.

Don t waste your time coming here. Drove an hour to show up and they lowballed trade in. Waited over an hour and a half to get a quote. Disorganized, dysfunctional sales staff. Other dealerships offering $6k more. When sales guy brought my car to give it back to me, he was flying through parking lot. Horrible customer service and cocky. Avoid at all costs.

I brought in my CRV to repair my AC that stopped cooling. Their quote to fix it was $3600. No thanks. They still charge $160 to inspect it. Then they advise that there are others looking to buy my car. I took it to another mechanic and it cost $800 to fix it. It works fine now. They use the repair service as bait to get you to trade up to another vehicle. Beware.

Just like other people I had a good service at the time of selecting the vehicle and doing the purchase transaction back in January 2021. But since it was late evening some papers needed to be process the day after. Sadly, I never received a $400 credit the sales person told me the dealership was supposed to give me. I called many many times to get this cleared out but accounting was never able to assist me. They kept telling me that they would try to pull the files from the initial transaction date and that they would get back with me, until this point they haven t.

Huge shout out to Russell & Smith dealership for making it possible for our church to raffle this beautiful car to a lucky family. They made the process super fast and easy! Highly recommend their dealerships for going above and beyond from Mrs Rachel Arispe in Admin to Mr Boubacar Kouyate in sales! They were all amazing