Rush Truck Center, Austin Review

I went here to pick my dad up. He had his truck parked there. It was a pretty clean establishment. It was also pretty easy to find.

Too bad long time waiting and they not have solution for mi truck

Great place. Always a pleasant experience. Brittney was awesome with helping me.

Waited 3+ hours for DOT inspection. Make sure your phone is charged for the wait time

Phillip haake is the man to talk to for parts thanks rush peterbult

I do lawn maintenance and there is only a little bit of grass.25.min

Not good too experience just to do DOT inspection and fix a light

Is it called Rush because you cut people off in traffic? Gah damn fix trucks and use a turn signal. Don t try to get them smashed.

Got me in and out quickly for DOT inspection. Friendly staff.

Today Saturday Ah
August 29 I came to pick up my parts at rush I who ever help me doesn't have any customer skills I didn't get his name because no body use name tag but is the heaviest one of the 3 guys the management should teach that guy some manners

I worked with Rush Truck Center in the past (other locations) and had good experience, so I didn't hesitate to send my driver to replace a 2.5 foot air line on my trailer. Prior to sending my driver I called to ask for rates and made sure they have 0.5 Hr increments billing (min 0.5 Hr).

Now if you are coming from my line of industry, how long does it take to replace a 2.5 FT of air hose under the trailer? 20 minutes? well, the mechanic assigned to my truck was well over 300lb and moved slower than a bear waking up from a winter slumber (no offence buddy, but I'm paying for this time). He had to jack up the trailer since his body mass was getting in the way. and just drag his feet throughout the job. I was charged 1.5Hr.

Arguing with the service manager, he told me that charging less wouldn't be fair to the mechanic, and that I'm trying to rob them, and he cannot believe I'm making such a big deal for such a small job. Last I check, I was no charity organization. it's enough that I'm paying dealer rates. but this??? they were robbing me...

And this is how an $80 job, at a dealer, going through a process of inflation to end up $230. Very frustrating and unfair. I wouldn't recommend this place to anyone.

If I could give these a holes a lower rating I would. Took truck in for dpf and somehow they managed to make it worse . On top of that the mechanic broke the bellhouseing foe one of the filters that had nothing to do with dpf avoid this joke of a repair shop at all cost .
Oh and this wasn't the first time I was here and it went bad but I figured I'd say something this time

parts department never answers their phone and never call back after you leave a message. Looking for a new Pete store to open a new account. I have to call them everyday and my average hold time is over 10 mins...when you're a shop you have no choice to wait for parts but our $$$$ per month is about to go to someone else

One quarterly inspection on tractor and trailer (like an annual with no stickers), $250! The same inspections down the street are $80.

Parts department need to improve they are are very nice but takes for ever to find a part and it get worst if order it over the phone

The people are nice and helpful. The staff really want to take care of you from start to continued service.

Service here is pretty good. They will actually call you back.

Called Reuben in service about 30 miles out, apparent alternator shot. They checked had one bring it on in. Turned out an idler froze up causing belt to fray, partially work. They had all idlers, 1 tensioner, belts for my C15 Cat and I was out in 1 1/2 hrs. Greatly appreciate them getting it done so I would not miss my load in San Antonio!

I wouldn't recommend this place to anyone , this's the biggest joke in town period , don't waste your money over there because that's what you are gonna ending do it if you take you truck with this guys !!

Been here all day after being told to be here by 9am still haven't done anything yet after this I will never go to a rush dealer again.

Great place to get a truck, if you're in the market.

Fantastic staff!!! Ronnie, Kelly, and Debbie. Came from NY to buy a new Pete. Very pleasant experience.

Just got my truck back today. Took it in because turbo was making a weird whistling sound. They found the turbo mount gasket to be broken and replaced it along with a few missing bolts. Great! However they also fixed about 5 other things I didn't ask for! They never called to communicate with me about what they recommended or what needed to be done. So my $11 gasket + $15 shipping + labor = over $2k! Wouldn't hand me the keys unless I payed. Never going back.

12 days in a hotel waiting for a DEF fix and 14 codes. Didn't have many choices where I brought in my Pete to get fixed since my truck went into de-reg. They never could tell me when the truck was going to be finished, so I was always just waiting around, so I'd have to say that communication sucked! When they finally got all the issues fixed, it was a decent job.

Excellent service. Over all
I wish i could say that about part that are sold here

Horrible rude customer service at the parts department. The rest are excellent

Convenient for my particular location where I live but pretty overpriced in my opinion. I have been a regular customer here for about 5 years and I never have seen any good specials on anything here. This place is clean and the restrooms are usually very clean too except on occasion I can be a little nasty but not very often. The employees here are constantly changing and it sucks because a lot of them are cool and then you don't see them for a while and when you asked about them usually you hear that they quit so you won't always be seeing the same faces that often. A lot of them will often complain about owner to the customers here or you just hear them openly discussing this behind the counter amongst each other about how to ticked off they are about this or that and to me that is very unprofessional and rude as well. Also just so you know they do not accept Lonestar (SNAP) benefits here and there's only one other place in the city of Kyle that I know that doesn't except them either and that is a Valero on high road one block before Green Pastures St. but every other convenience store and grocery store do accept them here in Kyle. If you come early in the morning or anytime after early morning do expect long lines and a possible slow snail like moving line. Also if you happen to pay with change be ready to stand there for a good 3 to 5 minutes so they can count it over and over.

Horrible service, lazy techs and staff. They can t diagnose an issue in a decent amount of time. Do not go there. Frank, Ashley Jesus all incompetent.

Always ask for Mike or Chris in parts. These guys will make sure you get taken care of.

DO NOT TAKE YOUR TRUCK HERE! YOU WILL REGRET IT!! WORST EXPERIENCE I'VE EVER HAD AT A SERVICE DEPARTMENT. They will rob you blind and take their time doing so!

Great customer service and very helpful! Needed a part and they went out of the way to help me. Also had a special Cat coolant line and they called SA Cat to have it held till I got there.

Pulled in on a Thursday morning with def issues told me on Friday they were putting filter in oven to bake have it back together on Monday morning got here Monday they say been a miscommunication and they haven't even started on my truck this place is the biggest joke as far as a peterbilt dealer

Rush truck was a joke. 7days out to get into shop. Road call was a day and half for a swing bearing. mechanics don't start till 830 and no one is on call.

take my truck 2 ti.es for the same problem they charge olmost 1000 $ and the truck is still the same way 4 days every time the truck is still given the same problem .also they was supossed to call for the aproval of the job the y never call me and so.eone there told me thet he spoke to me and i aprove the job, worst place to take your truck ihope they have a picture of me because they will not see me again.

Charged us $385 for a simple truck diagnostic that took almost 3 hours for someone to check on it. All they really did was read the check engine light code. Charged us $300 labor, $45 shop supplies fee, and $45 machine charge? Real overkill. Don't waste your time and money with these guys. Look somewhere else.

Poor service, and they lie. They say it's fixed when it's not!

This by far it's the best rush I've ever been to..ppl here were so accommodating and friendly.. kept me in the loop of what was going on.. mechanic was excellent.. can't say enough good things about this rush peterbilt.. drivers lounge was comfy and clean as well

Service Supervisor and service crew provided me with excellent service

Bad customer service. the management should teach that guy some manners !!!!!! So bad