Royal Credit Union Review

The staff is consistently making errors and their online system is terrible. This credit union is not good!!

Amazing customer service! We have been working directly with one employee, Teana, and she is great! We have been able to email her with questions, call her, stop in quick on a lunch break, and it is great! She has everything ready for us when we stop in and has even put us in contact with the right people if it isn't something she deals with or if she won't be there. FANTASTIC!

I think this may help me with groceries because I got scammed out of about 7000 dollars.

Problems with the mobile app have been fixed. Policies are average. It's a bit more like a big financial institution than a small, local one.

This is my second visit with Courtney Becker. She assisted me with a VISA transaction during my first visit and today she assisted me with my checking account. I'd like to not only thank her for her time and expertise but also for being so easy to talk to and to understand.

Courtney is very personable and excellent at her job. I have no complaints, nothing but praise. I recommend her highly if you have problems with your account.

Having lived in several cities within the Midwest within the past few years and banking with numerous institutions I can say that RCU was hands down the worst possible experience! The online balances were never correct, errors often occouring that even Supervisors couldn't explain only to be magically fixed days later. Abysmal. We now bank with Wells Fargo and have never had such problem free service. The only thing "royal" about RCU is how they royally suck.

Excellence service and very friendly staff. Beautiful downtown corporate building. They did a great job with my first home loan and my next loan will be with them as well.

Was good... watch contracts carefully. Took auto loan with, and repo vehicle because of contract violation because they can't count schooling as income knowing they needed to upgrade. And when presented a chance to pay off, when they could have been paid prior they refuse because of the balance they created against you proceeding in order to pay off and hold it against you with deformation of character and credit reporting. But they otherwise have great service, even then it took over 5 years to do anything in first place. Also be cautious with what branch you go to, they segregate based on preference and popularity of there customers due to employees. They have really bad monopolized investments. Tired of catch 22, then don't do if they say you need to start somewhere with what they want to build credit when you have nothing else to build it they keep it that way unless you have revolving credit with them.

Great looking building outside and inside. Very friendly and helpful staff with plenty of parking for visitors.

RCU is the most friendly, customer service driven credit union in town. Excellent quality and consistency have created long term loyalty from thousands in our community.

Very disappointed to find out that the times listed online for Riverfront Terrace location are NOT ACCURATE. Do not match hours listed on door after a wasted trip

Today I have visited the RCU Eau Claire (Golf Road branch) for my auto loan questions and the officer over their answered me so rudely about my questions. I told her about the bad customer service and its better to switch the account to other bank. Without giving me a satisfactory answer she immediately asked me for my last name for cancelling the account. :((
I have an account in this bank since last 5 years and now I will definitely switch this to other bank.