Rowe Furniture Review

We have purchased a rowe Sectional and a Sleep Sofa.Love them both. Very Happy

I purchased a Rowe sofa about 2 years ago. At 1.5 year mark, the legs of the sofa broke and started bending sideways. The company that I had purchased the sofa sent a furniture repairman because Rowe's warranty is for only 1 year, and Rowe's customer representative refused to speak to me at that time. When the repairman uncovered the black fabric that was stapled to the bottom of the sofa, we both noticed that the nails were improperly fastened to the wooden beams connecting legs to the body of the sofa. (In fact, the nails were hanging loose from the wooden beams and was barely nailed onto them). The repairman attempted to correctly nail into the wooden beams, but now one side of the leg juts out and has become more of a danger to my young children since the corner of the leg is no longer covered by the fabric. I communicated with Rowe about the issue, and their response was the following: "The fabric above the leg is not supposed to cover the top of the wood so basically the tech tried to do as you wanted although it is not as we manufacture this style and we see nothing further we can do." However, only one corner side is jutting out from the body, and the other side is completely covered by the fabric. This will be my only Rowe purchase since I will buy from a manufacturing company that cannot build quality sofas and will stand by their poorly manufactured ones. I suggest you look at least research other brands before purchasing a Rowe product.

***DO NOT BUY FROM THEM***Where to begin! We built a new home and we were so excited for a new custom sofa, and we chose Rowe! After lots of back and forth on which performance fabric we wanted (kids and dogs!!)....We ordered our Rowe sofa in June. On 8/18 our sofa (which we paid almost $400 to ship) arrived. Upon unwrapping the sofa, we realized that the sofa slip cover had been made improperly. They acknowledged the error after I sent pictures.They sent out a call tag and asked me to box up the slipcover. I left the box on the porch and they came, but just left the label on my porch. Two days later I realized they were not coming back, so I went to UPS myself and it shipped to Rowe. They said I would have the defected slip cover fixed and sent back within 7 days. We were okay with this and excited to start decorating around our beautiful new sofa!Well, that was Oct 1st and today is Nov. 13th. Since Oct 5th we have been trying to get an update. I was told the slip cover was fixed, but they were waiting on a sofa frame to be sure it fit. Then the back to back bs and lies started. I was told I could have a new slip cover sent out (so a different color and fabric from what I ordered).WHY would I want a different slip cover? This was never asked about. It was nothing I asked for or requested. I was then told the slip cover was never fixed. I guess they ran out of fabric on the actual fabric I purchased, and they thought I would take a different slip cover and they could be done!? Then I was told it could have possibly been tossed out! Yesterday I was told they would send the defected slip cover back to me, and they would issue a PARTIAL refund for the sofa. TODAY I am told that in order to get a partial refund I need to coordinate goodwill or some type of donation to come pick up the sofa and put the donation in Rowe's name and then send them a picture of it in Rowe's name before they can send me a partial refund. I have called and asked to speak with the head of customer service. I am always told she is on a call or in a meeting. Its a big game to them. If you are looking for a new sofa, and considering Rowe just do your self a favor and move on to another designer. I would hate for someone else to go through what we have gone through; especially during this COVID time where we all want to stay home snuggle on a sofa b/c we cant go anywhere!!!

Love my sofa! It's held up great! I have a 175# great dane that gets on and off it multiple time a day... and it's going strong. Very easy to wipe clean as well. So glad I bought this sofa

We purchased a Rowe sofa for over $3k less than a year ago. The sofa is extremely uncomfortable and is already falling apart. The floor model sat differently than ours, so we upgraded to down inserts hoping it would be more comfortable..it is still hard as a rock. We have already had a repairman out to our home to fix broken springs and bolts on the chaise.. but now the sofa now squeaks and sinks at the back. My husband and I agree that this is the worst purchase we have made for our home... BEWARE.

I purchased a Rowe chair and a half 15 months ago, from an at area store which is now out of business. The fabric on the chair is fraying, but when I contact Customer Service they repeatedly tell me pilling isn t covered under warranty. Fraying is completely different than pilling. The structure has also deteriorated and it is uncomfortable. Multiple emails with the company have only yielded a replacement cover so they can test the the fabric for pilling. The replacement is a different dye lot and doesn t match. AND, that isn t even where the fabric is frayed!! So very frustrating, with no retailer to support me. This company definitely doesn t produce a quality product, nor do they stand behind their mistakes.

I purchased a sectional from the Robin Bruce line of Rowe Furniture about 2 years ago. Six to eight months in the upholstry started to pill. The retailer could not and would not help me. After multiple attempts to contact Rowe with concern over their product I purchased, I gave up. They never returned my email. It looks horrible!! Since we spent a fortune on the sofa I still have it unfortunately. I would not recommend their products nor will I purchase something from them again!

I purchased a Rowe sofa off Wayfair five years ago. It has held up beautifully. The fabric is gorgeous and everyone always comments on this sofa. I m from Virginia and was very excited to find a company building beautiful sofas in Virginia. I ve watched my friends purchase sofas from big box retailers and they re buying new sofas every other year. My Rowe sofa still looks like the day I bought it.

STAY AWAY. couch started falling apart immediately. Had the dealer repair all the popped springs on the bottom. Since then, they continue to pop. I should of had the repair guy replace them all. I contacted Mike Boggins, the VP of Engineering at Rowe because this is an engineering issue and got no response. I even sent photos. They obviously don't care about continously improving. I understand issues and problems, I don't understand not wanting to learn from them.

I have had Rowe couch and loveseat for over 7 years and it still looks and feels like new. Wonderful quality and construction.