Thanks to my friend, I know this place. I visited ...
Thanks to my friend, I know this place. I visited the clinic on Dec 2020. The service is really great. But until yesterday, I called to make an appointment with psychologist LiLy, she got full, so the receptionist asked me to make an appointment with Catherine with the fee $210. And I'm ok with that. But unfortunately, things happened, I could not make it today, I called to the receptionist prior 4 hours before the appointment and want to reschedule next time. She's rude and asked me to pay $210 for cancelling full appointments. I asked why I have to pay without seeing her. Because in some places, It usually just pay for the cancellation fee. And she still asked me to pay for full fee and hang up the phone. Then, I called back again and this time she told me to pay $40 for the cancellation fee. I'm extremely not happy with the service here anymore, that used to be great but not now. Of course, I will pay for the cancellation fee but definitely will not come back again.
Cheers.