Roseville Toyota Review

Quick and easy. Was in and out in less than 2 hours.

Alex was my service guy and he kept me in the loop of what was happening with my car.

After I left the dealership I turned on my fan and it had a strong rattle. When I called Alex he heard it as I was driving, told me what it was, asked if I could come back for just 5min. I was on my way to an appointment and couldn't return right then. We set up another time and I'll take in. No.big deal. Alex was super professional and caring.

I love Roseville Toyota. They are super clean, friendly and keep you updated the whole time you are waiting. I highly recommend them.

Had a guy in the finance department tell us it costs $2500 to turn around a used vehicle regardless its condition. Even if it was purchased new the day prior. Could not explain how he reached that number. We were looking at buying two vehicles and when i argued it was impossible to spend that much doing an hour of paperwork and a 30 min inspection to prep a perfect used vehicle for re-sale, he said " Fine, if you dont like it, shop elsewhere" so we did. Ended up buying at another dealer.

They tell you that you will get maximum trade in value when you buy new from them; talk down your trade in (even if it's literally flawless or purchased new from them with under 8k mi on the odo); then turn around and talk the vehicle you traded in UP to the next potential buyer as a "one owner, local trade. Well maintained. Blah blah" . Such a scam.

Great selection of cars, but sales staff is very aggressive and they will switch you off to closers and other high-pressure sales people. I was so turned off by them that I bought a Honda.

H-O-R-R-I-B-L-E!

My attempt to purchase a vehicle from Roseville Toyota was the WORST experience I have ever had buying a vehicle. I could go into detail of how the interaction transpired; but I will try to keep it brief. I hate leaving bad reviews of any kind (if you can t say anything nice ), BUT the person I dealt with at this dealership was all kinds of bad. I didn't ask him how long he has been in auto finance, but I will in the future. The Special Finance department s physical location and decoration (or lack thereof) is a great indicator of what the company thinks of those particular types of customers. It basically a warehouse that is made up of three primary colors: grey, grey and greyer.
The decor was a small thing compared to the shady, unethical and unprofessional manner I was treated. I completed the initial process online and submitting my personal information. I then sent electronically my documents ahead of time to ensure that if there were any issues, that would make the purchase not happen, I d save myself the hassle of someone driving me 60 miles on a Sunday afternoon. The process started on a Thursday and my appointment was on a Sunday, plenty of time for anyone with a clue to know if something was a go or not. Suffices to say, I went to the appointment as planned on time with a family member. Went over the process, was shown a car not they type I wanted for $3,000 more than I wanted to spend, and then ended the appointment with the finance guy telling me a bold-face lie and no vehicle. That would have been bad enough, but two days later and 13 (yes - THIRTEEN) hard credit inquiries later, this guy would not return a phone call. I ultimately had to send him a sternly written email to get him to reply.

Dear Roseville Toyota,

As a matter of saving the universe from your less than above-board practices, might I suggest you divert some of those advertising funds, for publications that obviously are not your target audience, and invest in ethics and customer service training for your employees. On your website you promote your dealership as honest and straightforward, unfortunately I experienced neither. In the future I will return to companies that treat their customers with respect. Such as Folsom Lake Toyota and Kuni Chevrolet in Sacramento, where my household has purchased three vehicles collectively over the past 10 years. I will also encourage everyone else that I know who wants to buy a vehicle to do so, avoiding 700 Automall Drive, Roseville, California, at all costs.

A. King
Sacramento, California

Jeremy was totally knowledgeable and a great guy to take us on our test drive. Finance department was helpful, too. Thank you, Roseville Toyota.

Went here a while back for a simple scheduled oil change. Had an appointment. It was going to be my first oil change in my vehicle and I had bought a maintenance package which included oil changes. I had never been to Roseville Toyota but it was close to where I live so this is where I went. The service writers were rude to me from the moment I walked in. I went into the service writers area to get my car checked in and was rudely told I shouldn't be in there and that I was supposed to wait outside to get checked in, that was only ten minutes after she stopped what ever conversation she was having with another employee, and acted like I was bothering her. Even though I was standing in line for a different service writer. So I waited outside for...I guess the porter..? to come write up my vehicle and then went back inside to the service writer. I have always owned fords and at different dealerships they do different things so I wasn't aware their service department had a porter. That is why I went directly to the writers area and waited in line. Anyways when I did get back inside to the service writer, I had told him that I had a maintenance package on my suv, and he got mad at me for supposedly not telling the porter that I had a maintenance package..how was I supposed to know who to tell? I had never been to that dealership. So the service writer began doing my paperwork and then asked how I was going to pay to the oil change. Which threw me off because I had just told him that I had a maintenance package that included oil changes, so I reminded him; he got angry. He stated that I did not have any such package and that all I had were 5000 mile tire rotations. I asked him if he could check again and he got angry again and said he wasn't here to argue with me and that I was wrong. At this point I said I know what I purchased from the dealer when I bought the vehicle so I would just go somewhere else. I left pretty irritated that I had took the time to make an appointment and go there only to be treated rudely from the start and told that I was wrong. I have dealt with many dealerships and have bought and serviced a lot of vehicles. I have never been to a service department so unwilling to help and so quick to tell me I was wrong and there was nothing they could do.

Great staff & management
Good energy, positive environment

I bought my Toyota Certified Toyota at Roseville Toyota and was treated like I was the only customer. It was quick and the service dept took care of my concerns. The service advisors were people that Toyota should be proud to employ!

I had a pleasant experience buying at Roseville Toyota. I was assigned to Mark Montgomery when I had technical questions about the car. Mark is very familiar with the Camry underneath and was able to answer my technical questions. He took the time to show me the options. There was no pressure to buy at any time and the conversation was always professional. When I asked for a specific trim and option the next day, Mark came prepared and walked around to find the right car for me. The buying process was also very smooth with some simple negotiations. Most importantly, Mark and ROSEVILLE Toyota resolved an after-sales concern with above and beyond satisfaction. Thank you Mark!

The people here treat you great and they are so nice they even offer to treat you to coffee and something to eat. Justin is nice and did his best to get my father the best deal possible. Thank you everyone at toyota!

I just purchased a 2019 Toyota Camry from Patrick Brookins at Roseville Toyota and was very happy with all aspects of my purchase. Patrick did everything he said he would do and there was none of the usual bait & switch or up charging for optional equipment. He was always patient when I would change my mind or come up with additional questions. I highly recommend Roseville Toyota and you should request Patrick as your salesman. He truly values customer service!

We had a great experience! No pressure and all of the staff were very friendly and helpful. Looking forward to continuing to do business with them!

All 3 people (Jacob, Steve, and Marissa) were very helpful with me purchasing my new car. Jacob did an awesome job and worked hard to get me the best deal. Steve did a great job informing me about all the extra warranties and helped me choose the right ones for me. Marissa did an awesome job going over the car and all the function inside. If I get another Toyota, I would definitely recommend going to the Roseville Toyota. They are willing to work with you without all the pressure that you usually get from other dealerships. If you can, I would recommend anyone working with the 3 people I listed above.

He was very generous, understanding, and try to be in our shoes for our tight budget. He really deeply cares about his customer.

i was today to buy a car
the sale person was very helpful
but the two manger bout was very roud and treed to sale me a $10000 cost a car to $17000
i told him i did not want ,but They was very bushy people , they took my car key they did want to give it back ,the kind a hostage me .after i said several time i don want to buy they give my car key.
when i come out to the parking lot my car was dislocated and far me was difficult to fine it . i come back asked from manager, ware is my car he said in the back .way the manager take the car to the back ////////// finally the nice sales men help me and i found my and i never ever go to that Toyota dealer again and also i not re comment to any body to go this Toyota dealer
especially the two manager who call him self boss the trying to sale me with double price and trick customer
but the sale person was very nice and helpful i thing his name was MAnderson

Roseville Toyota are awesome to shop at.. I went there on July 4th because of sales.. At first I fill out paperwork to see if I get accepted and he came out told me i didn t make enough credit to show up on their system I was confused because I had credit scores I built... he told me I had to open car loan by buying used car. I was disappointed.. because I not like used car because of high mileage and repairs. So he told me to hold on. He went to figure out to help me out... he came back to me told me he found only ONE car that lender willing to accept for me to open up first time car loan it was brand new 2018 Yaris L hatchback nothing else to choose. I decided to take that opportunity to buy it. I m now own this car! It was awesome! It all thanks to this person Dalla. He does wonderful work for dealing with me.. I would recommended them to go Roseville Toyota!

Going on a long road trip. My normal Toyota could not fit me in. Roseville Toyota took care of me and gave me the same tire rotation discount that my dealer ship gives me :)

The experience was great from start to finish. They are very friendly, helpful and fast. They explained everything well and ate the too assist you with anything.

Try to nickle and dime you for everything they can. I already purchased a vehicle from you guys, the least you could do is spend 2 minutes to plug in a scanner and let me know what s going on so I can have it fixed but nope. They wanna charge you for that too. If I ever do buy another Toyota it definitely won t be from here!

So disappointed with the sales tactics of this dealership. My elderly mother went in to look at an all wheel drive Rav 4 today. She was looking for a vehicle to drive up to Lake Tahoe in the snow. She was talked into purchasing a 2 wheel drive instead with the advice that she can drive the car there in the snow, but she might need to put cables on the tires. I'm sure that salesman would be super comfortable giving this same advice to his 83 year old mother...right? I called to ask what her options might be with regard to this purchase. The manager I spoke with was defensive and said they treated her well and pretty much told me she was out of luck. We own 4 newer model Toyotas, we have trusted this product and the manufacturer up until now. I certainly won't buy a vehicle from this dealership and I'm not sure I'll consider buying another Toyota again after this...maybe it's time to consider Honda.

My sales person, Patrick Rodgers was amazing. He was patient and informative. He was a great facilitator. I felt very comfortable throughout the purchasing process.

Customer Service was good and my problems were taken care of.

The easiest, smoothest and quickest car buying experience we have had. Not to mention the great SUV that we now have in our driveway. Jason from the internet sales team was pretty awesome and LaHoma was very insightful and helpful. Thank you!

My wife and I used the True Car app to figure out pricing and availability locally, and then we were connected with a local dealer/internet sales department. We made an appointment to visit and from that point it was a breeze. We already knew what model we wanted so it was a matter of color and trim level and options. That part is a little tricky so be prepared with questions. The whole experience from beginning to end was professional, no hassle, and no haggling. This was pretty much a stress free transaction. As always the paperwork is the worst part of any auto transaction, but this went smoothly too. Great job by Jason Seiff and the finance gentleman.

After buying a used car from another dealership, some problems showed up. My mistake. To get the repairs done by someone I could trust, I brought it to Roseville Toyota. I am not disappointed. They determined the problem, ordered the part, and fixed it right the first time.

A great place and a great deal! The entire purchase experience was handled very professionally. I will definitely recommend Roseville Toyota to all my friends and family.

The staff at at Roseville Toyota was very helpful throughout the whole process

Evan was SUPER nice. No pressure. Got us into a car we love. My only complaint is with how long the actual purchasing took. I joked that I didn t really want to buy a car cause it was already 5:30 and it was getting close to bedtime. Even tho we were assured by everyone along the way that it would be quick, we didn t actually make it home til almost midnight. I hate car shopping and buying mostly for that reason.

Thank you for all the help in me buy my truck! I love it.

I live in Vacaville and should have my 2018 Toyota Tunda serviced there, but I brought my truck at Roseville and I'm very pleased to drive the extra miles because of the way that they treat customers, very professional, pleasant environment, honest and a beautiful facility. I would highly recommend the dealership to everyone. Regards Victor Artache

Great service received from "Randy" the finance manager. Will be looking for him the next time I am in the market for a new car

Special thanks to Roseville Toyota team for taking care of my 2001 Toyota Land Cruiser. Brought back to like new performance again. Great job indeed!

Walked over from the ford dealership while my dad was buying his truck only not to be greeted during the Black Friday sales. The three stooges just sat there and looked at me even though I had a few questions and was possibly interested but I guess my looks said I couldn t afford a truck. Sad I ll take my business elsewhere.

Always very reliable, courteous and knowledgable. It takes more than just experience and skill to do what they do -they have passion and dedication. Thank you for your service. Especially, Jim and Adam!

Waited over 6 hours. Unable to locate vehicles in thier lot effeciently. Waisted a lot of time unneesarly.

Very nice! Two car deal, father and daughter, tge whole deal went very smoothly. Jeremy was great!

I just bought a car yesterday from Hamid. Great experience. Started the whole process on line, finished at the dealership 2 days later. Great place to buy if you need a fresh start. My interest rate was lower than my previous loan! I will be back to purchase my next vehicle here! Go see Hamid!

Everyone was very helpful and I was happy to purchase my new car at Roseville Toyota

Thank you Roseville Toyota for making my first vehicle purchase amazing!! Everyone that helped were very friendly and helpful throughout the whole processed. I couldn t be happier with the outcome. Thanks again to Linh Nguyen and team for helping me! I would definitely recommend Roseville Toyota to family and friend!!

My visit to Roseville Toyota could not have gone better! Loved Kodi and the whole team! Drove away in a beautiful Venza! Red of course! Will never go anywhere else again!

The service professionals are always very helpful. I have been a loyal customer for over 20 years.

My experience at Roseville Toyota was extremely pleasant. The staff was friendly and helpful.

Mike was a great service advisor! I was in and out of the dealer fast! They provided great service to me and my car.

I love the Toyota dealership In Roseville. They have the best service and they will continue to have my service for all my appointments to buying another car.

Was looking for a well-maintained Honda S2000 and saw a ad for 2004 S2000 with 37,000 Miles. Stopped in for a test drive and 3 hours later we finished the paperwork. Lots of back and forth but finally agreed on a fair(er) price. Financing was quick and easy. It was late, cold, raining when we finally left. Drove straight home. A few days later we take our first date-night drive in the little car and notice it s completely empty of gas. Most dealers make sure you have at least HALF a tank if not full. We drove by the dealership to see if this was simply overlooked. Nope! New car buyers get a full tank. Used car buyers get nothing. Strange how $24,000 spent on a used car isn t as important as $24,000 on a new car. Very bad service.

The seller was not honest with me and kept changing his word and added extra charges without telling me. After telling him I wont be paying for extra s ( on a used vehicle) he said he would remove the expense and never did. My interest price was raised at the last minute by 2% when he confirmed it would be less, then said it was only raised by 1%, so clearly he lied or doesn t know how to do math. I was told there was no recalls on car, but after researching, there was on the heated seats. The guy who helped find the car was awesome and the guy who did the paper work was awesome.

Went for maintenance on my truck excellent service

I've been using the service center for years now. Everyone has been very respectful, business minded, and gracious. I will be using them for many more years to come I'm sure.

Excellent service. Done right and on-time.
Mike North was fantastic. Keep me in the loop the whole time truck was being serviced.

I've filed with the FTC, the BBB to get Roseville Toyota to stop calling me up to five time a day. After 8 pm and 8am, weekend's included. They responded they would stop but it actually hasn't at all. Got more today, What is wrong with these people?

My thanks to great sales staff Koben Cruz, who was patient and helpful all afternoon, and Alvin Yeo, Assistant Sales Manager Razi, Sales Manager Colin, and Jeff Billman for working so diligently yesterday to get me the car I wanted--I'm loving the CRV EX-L! My sole complaint is how long it took to finalize the transaction.

So the negotiations always drive me nuts when we have to go through this process, but other than the negotiations, the whole experience was easy, quick, and pleasant.

Busy in the mornings but we were helped fairly quickly and were able to leave. Dealt with our problem in a reasonable amount of time.

I am very pleased with the experience I had with Anish (Internet Sales Manager) & Jeffrey (Finance Manager). I was looking to trade in my 2011 GMC Terrain SLT for another SUV with low miles and more speed. I inquired about a 2020 Nissan Rogue SL via online and made an appointment to test drive it the following day. When I arrived Anish was available immediately and very patient with me as I explained what kind of vehicle I was shopping for. He allowed me to test drive 4 cars and checkout 2 other potential cars. In the end, I left with the exact car I inquired about. I got the payment amount that I am comfortable with, and I just found out they were able to get a much lower interest rate than I signed for. I am very happy and satisfied with the excellent customer service they provided.

This was based on a 677 Credit Score, 2 vehicles currently being financed under my name that were purchased July 2019 (GMC) & March 2020 (Chrysler). With a small down payment to help satisfy the remaining balance from my GMC trade-in.

I am very happy and satisfied with the excellent customer service they provided. I am referring everyone I know to Anish! I love my new 2020 Nissan Rogue SL!

From reception to the service rep to the completion of the work, all staff were polite and efficient. My questions were answered satisfactorily and the issues with my vehicle were also addressed satisfactorily.
Roseville Toyota continues to have my complete confidence and it will remain my sole source for service.
Ross Benson

My favorite car to take in to the shop is my Toyota because the customer service here is top notch and they give free GOOD coffee!

Absolutely amazing customer service! They addressed all my concerns and fixed the issue with my truck the first time and fully serviced my truck. I will be having my truck serviced here in the future!

Extremely overpriced, do yourself a favor and purchase your car at a different dealership!

I wish I could give JLS Chevy Department the same wonderful review

I bought my son a 2008 Toyota back last December and one of the items I was supposed to receive was the second set of keys and key fob. After call after call after call went unreturned I gave up which, now that I think about it, was what they expected I would do. Rather than spend the few bucks to provide what they promised they left me hanging without even the courtesy of a return call.
Upon having the first oil change done on the vehicle I was made aware that Roseville Toyota when doing the final check and sign off actually left a bottle of soda
in the space between the oil filter and the oil pan. I have pictures of this as well.
Lastly when my son and I first pulled into the dealership and began looking at the SUV a salesman came up and asked if we wanted to buy it. I said it was out of our price range, it listed for around 21K, and were just looking the salesman turned to me and said what if I could sell this to you for $14,000.00? I said well sure and that's how he got us into the showroom where two other sales staff bounced on us. Will never buy another vehicle from these people.

The service department was very efficient and had my done in the time promised even though it was a Saturday and super busy.

Very professional and quick. I would recommend them to anyone in need of vehicle repair, parts and maintenance services.

I knew the car I wanted, and searched for the best price and found it here. This is my third vehicle from Roseville Toyota...and I was nothing but impressed (once again). I worked with Jason (Schiff, or something similar) and Linh Nguyen. There was no slick sales pitch, or pretend urgency. They presented what they considered my best options...and everything they said proved exactly true. It was a positive experience from start to finish...and I love my new car. Not a hint of regret! I will save myself the trouble and time of looking elsewhere next time we are in the market for a vehicle. I m officially a loyal customer.

There's a reason why I like going here when getting a new car. They are very considerate to everyone and even more so to return customers. My salesman, Tyson Perryman, also always helps me to get a great deal.

Ask for Alvin. He made buying our car easy and efficient. Alvin is real, easy going, soft spoken and knowledgeable. There is no BS with this guy. His information was consistent to the research we did prior to going plus he was able to add to it. He is kind and easy to talk to and not pushy. Personally, his ability to clarify issues and yet not be pushy was what helped us make our decision more quickly. My husband and I are very happy with our car, the price, and the experience we had. Thanks Alvin! We love our new car.

Great car buying experience. Thank you Anish , lahoma and rejent for good dealership and financial services.

The initial salesman was nice I really enjoyed talking with everyone just didn t feel I get best deal granted I don t have good credit. 14% interest is really high and the car was almost empty in gas. All in all it was a good experience.

Extremely good service, helpful friendly and knowledgeable staff. GREAT JOB AGAIN!

Have been using Roseville Toyota service for over 10 years. Always received great customer service until last April. The service tech by the name of Paul was rude and very impatient. He was not happy that I insisted not to do some recommend repair (like a light bulb which I told him I will replace it myself) and gave me that look and attitude that I have never experienced before. That was not it. When the oil change was completed and I was about to pay, I notice that one of recommendations was for a brake change (pretty serious thing) which he never mentioned earlier. When I questioned him, he told me that (in his own words) since you did n t really care about our recommendation, I figure you didn t care about the brake. I was furious. We are talking about brake. I ended up get that fixed. He was just not professional and feel like he is putting my life and my family lives at risk by not telling us about the brake.

Even though I have two Toyota dealerships closer to where I live I always have my Toyota s serviced at Roseville Toyota because of the personal service I receive. In addition to quality service they also have rental vehicles available onsite.

Had a wonderful experience! Adam Haugh was really helpful, and he gave me a killer deal.

Great sales team.
I was in and out quick.
Got exactly what I wanted.
Didn't mind losing the leg.

This is a really good place to buy a truck. Sales and finance people were very accommodating.

Great service, no hassle and no pressure to buy, lots of options and affordable terms.
Thank you, Toyota Roseville !

Good customer service

And if I were to review the reviewers and what they know about the sales and service departments of auto dealerships in particular or about anything else in general, I'd give them 5 stars for stupidity in reviews (or zero stars for intelligent reviews)

Bought a used rav4 here with a cracked windshield, was promised it would be replaced but after having my car for 3 days they had me pick it up and hadn't replaced the windshield, when returned my vehicle was completely out of gas, like ran out and shut off after pulling off the lot, the rav4 beeps at you for about the last 10-15miles before you run out of gas so this had been going on a while and they chose not to prevent me from being in a dangerous situation. My service rep laughed at me on the phone for being so upset with the situation and I havent heard anything about getting a replacement windshield since, it's been weeks.

UPDATE: After a couple more months of not having my calls returned, the sales department called me informing me that they had filled out the title paperwork on my old car that I traded in wrong but that they had already sold it and desperately needed me to sign paperwork to fix it, I said I'd sign it the moment I had my new windsheild and all of a sudden they got in gear and I had a new windsheild by the end of the week. The fact that I needed leverage to get something done they guaranteed they'd do the day I bought the car was horrifying, I already wasnt planning on using this dealership again in any capacity but that really reinforced my decision.

Great experience!
You will get a great deal and the help you need to get the car you need/want.

Thank you Jim, Shawn and Jerry!

You guys are awesome!!!

I went into the dealership knowing exactly what I wanted and the deal I needed. I let the salesman and the sales manager know everything up front. Instead of being honest they wasted 2.5 hours of my time talking about what they might be able to do, driving to another lot to find other trucks that they didn't even have, and all to tell me that they couldn't do the deal I needed and the one I told them in the first 5 minutes of being on the lot. If you want great personal service and a team that treat you like a person and not a dollar sign then go across the street to AutoNation Dodge. They will actually help you find what you need at the best deal they can and best of all they will be honest, not waste your time!!

Have purchased 3 cars here. Great with the sales process and Personally I appreciate the atmosphere at the dealership. I Have also always had positive service experiences as well.

First time ever buying a car my sales guy Robert Firth was absolutely amazing and saved me tons by showing me a different model car!!

Giving Roseville Toyota the 5 stars they deserve. From start to finish, my college student daughter was treated with complete respect. Our salesman was Robin, and he showed us all of the cars in our price range, never any pressure, and he stepped away so my daughter and I could discuss options, just the two of us. My daughter is THRILLED with her choice. Great experience, all the way around.