Rose associates Reviews

My mother and I live at House 39 (she is the leaseholder). We have lived here almost 4 years and we cannot say how appreciative we are for the opportunity to live at House39. My mother is homebound so it is imperative that everything functions well in the apartment and I must commend Mr. Sully Mirzo in the maintenance department for his constant outstanding work every time we've needed help especially during this trying time with the pandemic. He truly goes above and beyond, he is timely, precise and very clean with his work.

I wrote an email and called about a hole in my ceiling and mold in my bathroom and never heard back. Since rose associates took over managing my apartment building it is impossible to get anything fixed even when the conditions are inhabitable. Still waiting for you guys to make this right.

I sent an email and never received a respond back . It s been two weeks now . Also due to my family size they cannot accommodate a bigger apartment from the HUD. So disappointed that I was told False information about being able to join a waiting list for a 1 bed room or even two from the tour. Now it s being stated there is no waiting list and stated it s close and do not know when it will ever be open . If I knew all this things for the jump I would of never move here . Now I m stuck in studio apartment . I am so ready to move out of there . I feel miserable . I left a two bedroom apartment to be stuck in a studio .

Good morning everyone! I am writing because this is how our apartment was left after waiting for a month to have are electricians fix the situation. This is not acceptable. My mom is suppose to go into surgery on the 16 and the 21 which will probably be rescheduled due to the her not having any working fixture in her room. Also, in my room my mother advised the electricians that there was only one (1) socket functioning which they didn t even bother to check. Our apartment is in danger for another fire. My mom complied with giving them access for four (4) days to fix the situation, however like always things are only left half done. We will be contacting Con Edison to come and check the situation in our apartment. LeeAnn never responds to her emails. When Adelina was working for the company she even came to the building during COVID-19 to address our concerns. But obviously they prefer to have individuals who don t care so they don t have to pay to maintain the building. So everyone in the building if you are having a situation which is not solved please continue to call 311. I am also going to be posting a name and number of an attorney once I get his permission that will help you with any and all your repairs.

Completely ghosted by this company during COVID. Non responsive for months and months. The property manager does not get back to emails, and is often auto-reply out of office . Our building repairs have not been kept up to date. Just because it s one of your uptown, non-luxury buildings, does not mean we don t also require help and responsiveness.

Please give me the name of someone I can contact who does want to find a solution, because it s certainly not your building manager Nicole, who told me you already clean the windows enough (which you don't) and that it s part of construction (which it's not...it's caused by a defect in the stone exterior, which I have in emails from you). Does that sound like a solution to you?

So what are you going to do to fix the situation?
Are you going to clean the windows more?
Why don't you actually come down here and see how bad the issue are?

Why won't you provide a refund of some sort when I'm paying top dollar for views that have been obstructed for months (just see all of the photos of what I had to look at from November to May, when I picked this apartment for the view over on the House39 reviews on Google). Would you want to pay top dollar to look at that for months across every single window of your apartment, and then continue to have the issue repeat itself after the windows are cleaned? I'm sure you would be greatly upset to if you had to look at this, and then had to deal with a building and management team that doesn't care to resolve the issue or find a solution, and that is really all I want.

What are you doing to make sure the windows won't continue to have streaks after they're cleaned? Haven't heard an update on this in months and I want one.

You have done absolutely nothing to make my experience more positive, and your building management has done nothing but make everything negative. I wish you and your staff acted the way you replied to my last review. If you're providing something that you market as a luxury residence, the windows should be clean. The views should be unobstructed from streaks. Your staff and building manager should be kind and accommodating. Your hallways should be kept clean. I'm really not asking for very much.

Sadly, Glenwood Management no longer owns or operates the Caldwell building on 1520 York Ave. It was sold to Romarco Realty Corp. and being managed by Rose Management. The reviews are correct. This company is awful, the staff is rude and incompetent. They don t have a phone number setup for the onsite management. In the 3rd week of Rose managing the building. Unfortunately, we are forced to deal with Rose until are lease is done but you don t. You have better option on the UES who value your business and will treat you with respect.

I ve been trying to reach someone from Management via Phone and Email for Weeks now and nobody answers the phone or responds to Emails.

They do not answer their phone calls they instead send the calls to receptionists who cannot have to take messages. They do not reach out once the request or complaint is received. They create more stress than anything. Super unprofessional.

I had a phone interview one of the company's recruiters for a leasing position in Manhattan,NY & I was ghosted like a piece of garbage after the interview concluded. No follow up, no automated email of rejection, NOTHING! Thank you Rose for making my job hunt a miserable experience.