I tried to apply for an apartment with them but because of how they handle calls you can't get ahold of anyone locally. You call their business number and they get ahold of the local apartment and you wait. And wait. And cross your fingers that you don't miss their call because you can't call the local office back only the corporate office. Their emailing is just as bad if not worse. Waited over 5 weeks and still didn't have even a lease made up to sign.
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If I could give this management company ZERO stars I promise I would! I am currently a tenant at one of their Memphis properties and they DO NOT CARE about their tenants! Our "security" gate has been broken for over a year, simply driving through the complex requires you to get a wheel alignment , tenants are having to deal with mold because they REFUSE to fix roofing problems, the lake at the complex looks more like a swamp, the pool has NEVER been able to be used, the trash receptacle hasn't worked in about a year, we haven't had a dumpster to properly throw away our trash in almost a week so there's trash all over the ground, and the list goes on and on!!!! I am glad that we're going under new management and I pray that they are a better management company than we've had to deal with these last few years! #goodriddanceROCO
Its too bad there isn't a zero star review available. Believe the other reviews where they talk about these same issues. Management DOES NOT CARE and complaints about even the littles thing go absolutely nowhere. Inside common areas are beyond disgusting. Not cleaned regularly. They allow people in to rent that clearly have no regard at all for their surroundings. Constant pot smoking, constant noise at all hours, people dumping trash everywhere including inside the buildings. Our unit is a $1400+ per month unit! You would expect more, but you couldn t get any less from these people. I ve talked to residents that have been here a year and complained over that time and nothing is done. They talk a good game when you re looking to lease, but after you sign, you are hung out to dry in every sense. Awful place, and even worse management. Lions Gate Davison Luxury Apartments. What a joke. On top of it all, we were in our second month here and they were treating the buildings for cockroaches because the residents and inside are so disgusting. Go buy a tent and live in it because you'll be happier in the long run. The picture of eggs on our balcony is from our neighbor throwing them from their balcony to ours.
Highland Towers in Southfield has poor if any maintenance. I have lived here over a year now and not one of the my maintenance. issues been have been completed. Its seems Roco mgmt is in violation of their own lease agreement. You can notify mgmt verbally or written and nothing happens. Now you want to increase rent. This sounds like a class action lawsuit waiting to happen.
They are extremely unprofessional. They refuse to address any issues people have with the property. When they owned in until Feb 2021. I moved in June 2020 and the apartment was filthy trash was still in cabinets and drawers. They're was missing drywall and closet doors were laying on the bedroom floor. Nothing was ever offered to be fixed about it.
My apartment in Highland Towers has been without air conditioning for the entire month of July and it looks as if it won't be fixed before the end of August either! This is no way to treat a senior citizen & military veteran. It is a deplorable way to treat any human being.
I submitted an application to rent a studio from their property named The Lofts @ 5 Lyon in Grand Rapids, MI and paid a $140 deposit to hold a specific unit (#203). I had scheduled an upcoming tour and was working with the leasing office to submit proof of income and finalize the application approval.
Out of nowhere, a leasing agent named Alex told me that they gave the studio I paid to hold to another prospective tenant. Moreover, this tenant originally planned to move into a 2BR unit, but decided at the last minute he/she wanted a studio, so the company sold off mine. Alex proceeded to try to sell me 2BR/3BR apartments despite me being very clear from the beginning that I was only interested in a studio.
I approached the property manager at the time, Mindy Gardner, who promised to make it right and then proceeded to quit without warning. This is a recurring theme with this company; their turnover rate is so high that every staff member I spoke to dropped off the face of the Earth within 1 month. I approached the newly-appointed manager, Brian Drenth, who admitted the fiasco was a mistake made by Mindy, who ran off without disclosing her responsibility for her error or fixing it. He also assured me that he will try to get back the studio unit I paid to hold and will refund me if unsuccessful.
Sure enough, Brian could not help me get back the studio, and I requested the promised refund. Brain then proceeded to go radio silent. As of today, I m still out $140 and scrambling to find housing.
I have filed a complaint with the Better Business Bureau and Michigan Licensing and Regulatory Affairs. If you d like to do business with a real estate company with a shred of integrity, this one ain t it.
This place is trash and nothing ever gets fixed my car is been broken into five times my basement just got broken into and they stole all my kids clothes shoes fishing poles and hard telling what else because I haven t went through at all because it just happened last night I wouldn t refer this place to anybody you can t contact any management their rent is super high for such a trashy place every apartment gets charged a different price. This is the worst place I have ever lived.
I worked for ROCO for two years and the entire time I was there was an unpleasant experience. I was never train for my position and I was thrown into it not knowing a thing about leasing. I pretty much taught myself everything. I have no nice words to say about this company, the only reason I had stayed was because of my property manager whom I worked with. Between four properties in the Albany area in New York it was only myself in my property manager doing all the work. On top of the endless leasing, move-ins, Constant complaints because we weren t getting supplies we needed to fix tenants issues, myself and my manager we re also CLEANING APARTMENTS FOR MOVE INS. We didn t have vendors. The only reason our properties did so well was because of tenant relations and how myself and my manager handle each situation. Our maintenance staff was doing everything from tearing up carpet s, painting, plumbing, carpentry, renovating kitchens, and dealing with the constant upkeep of the properties. I ve never dealt with a more unprofessional and rude company to work for. Myself as a leasing agent I was never in contact with the corporate office and whenever I had sent an email to anyone in corporate I was ignored. If you ever get the chance to work for ROCO I highly suggest turning it down no matter the amount of money they try to give you I can guarantee it s not worth it. They will try to make it seem as though everything will be in your favor to begin with and slowly take everything you need to run the properties away from you. They took away our access to almost everything including taking extra fees off accounts (that were being added on against leases onto accounts) Which resulted in unhappy tenants and again more complaints that we had to deal with. And the corporate office didn t care to take care of this issue but slam us for our delinquency s which were incorrect and had been reiterated to them multiple times. I can go on and on about the experiences and issues I had with this company but I ll leave it at that and let you make the decision. Even if you plan on moving in I would recommend not to they are not Great at taking care of their properties and take no pride in anything. They don t care about their tenants or their employees.
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