Today I talked on the phone with Ann the director here and she was not able to answer a lot of my questions. I feel like this is an unsafe place to go and my admission date is soon. From what I've read and what Ann has shown my not answering my questions it doesn't seem like a good place to send children.
This hospital did a good job on treatment on my wife five star there but they were unprofessional when get me info on what my wife condition. I called three days in roll no one call me. For mental health. Hospital this seem wrong shame on you riverside
Not only did I nearly die from being in this hospital from their mistreatment, but I suffer to this very day.. nearly 10 years later I suffer from C-PTSD. They cause more issues than I had going in with. Do NOT go here. They will RUIN your life. They put us on shut down after telling our parents that they were low on staff, told US that there were gang issues. I don't remember how long I was in my room but I was told it was a few WEEKS. They sedated us. They also sedated me when I had c-dif that I had contracted from a sewage leak INTO MY LAUNDRY from the ADULT SIDE. I nearly died because they didn't want to treat my c-dif. DO NOT GO HERE DO NOT GO HERE DO NOT GO HERE. Look up Breaking Code Silence on facebook!
My child had an ankle bracelet placed by the staff (not mentioned on the website anywhere), not allowed to keep a small stuffed animal or blanket from home for comfort/familiarity, and not allowed visitation by parents due to COVID despite CDC guidelines which outline how to ensure patients are not isolated from parents. Copies of consent forms/documents were not provided so we could refer back to what was signed later. No copy of the list of patient belongs was given. The first night admitted, bed bugs were crawling on my child after being placed in a bed infested with them. My child was then given a mattress to sleep on the ground in a conference room. When my child informed me of what happened, the Nursing supervisor said that it was no big deal, we followed our policies and procedures and it was one bug , which was later contradicted by the Nurse Manager to indicate the room was infested. Was later told by my child that male and female patients share common space, and are not kept separate. By day four of admission no physician, provider, or therapist had spoke with me about the plan of care for my child. Medication changes were made without discussing it with parents. The weekend nurse practitioner couldn t communicate what the plan of care was because she wasn t the provider to see my daughter, but would have someone call me on Monday (day 5 of admission). Horrible. Would never admit my child here again.
Terrible to call this a safe mental facility. Employees are disrespectful But food was good. TheY overkill the chicken though.
I was reading all the reviews on Riverside, that was called Peninsula hospital when I was admitted. I was admitted May 1986, and I have to say, looking back at it all. I hated it, I was always freaking out being inside there, and I was constantly fighting with the staff over petty things I suppose. However, this place saved my life. Period. I would have not have had the life I had if it wasn't for the hard work of the staff, and doctors that looked after me. It's heartbreaking that I see a lot of negative reviews, and only tells me one of two things. The place has gone downhill in a horrible way, or people are not working the program. I am still working the program after all these years. (not drugs or alcohol) The big thing I really learned? That just because you say you're fighting doesn't mean you are. It's an uphill battle for life.
Our 17 year old daughter was admitted to the residential program here in 2014. As she had done poorly after treatment in other residential programs, I had very limited expectations about her outcome.
She received excellent care at Riverside in all respects. I am convinced that her successful treatment at Riverside saved her life. We remain very grateful to the management and staff at Riverside.
Lauren and Starla are amazing and go above and beyond for exceptional customer service. They treat people the way every human being deserves to be treated!
when I was there I got no help what so ever there was mold in my shower and a couple bugs in my bed and they do not genuinely care if your getting bullied at all
I was admitted voluntarily due to depression. Nobody that I ever spoke with understood Major Depressive Disorder in this, "hospital." The nurses spoke as though MDD was a situational sadness that could be remedied through self reflection and perseverance. The psychologist was unbelievably egotistical and vastly undereducated in regards to MDD. The facilities themselves were disgusting and in extreme need of a facelift. Ultimately, this is more of a corrections institute and less of a place of healing. If you are given the option, go somewhere else.
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