River Run Computers Review

River Run and my company for years helped a local charity with their computer program ( See Fred Knueppel's review ). Their new marketing director decided that helping the community wasn't worth it. Instead of continuing the program they chose to sell the pc's ( from their clients ) to a recycling competitor for profit. PC's that clients once got a tax write off on and helped someone with a disability get a new computer.

During our partnership I heard several River Run clients complaint about over billing, techs goofing off at their site and just gross incompetence in network configurations for their business.

River Run never once came to the warehouse to confirm data and recyclables were being correctly handled. They claim to be a green caring company but could care less about the environment, the community and their clients. Rather than use a company certified by the state DNR for handing ewaste they picked one that gave them top dollar for their clients used goods. No more tax tax deductions for their customers, no more using a certified company, no more helping the community and people with disabilities. Just profit for River Run! Screw everybody else. All the while still using our company to provide free pickups at sites with items of no value. Shady and deceitful. That's the River Run today. Have since sold the company and moved on but before I close the account wanted to let everyone know not to "Run with Riverrun" or you'll regret it.

Where does your personal data go? Where do your old PC's go? River Run doesn't care. To China? As long as they get $$$ it doesn't matter.

My experience with River Run has been outstanding. Everyone has a high level of professionalism and expertise. I am most impressed with their field technicians. It is obvious River Run goes to great extents to hire excellent people. To me the technicians are the face of the company. They are extremely knowledgeable and are a pleasure to work with.

I've worked with River Run Computers for 15 years as my network support. They always answer my questions, keep me up and running and fix any spam, virus and other issues within 24 hours. Best of all, the RSVP program helps forecast potential issues and helps me plan for upgrades. Love your team members, too!

I visited to recycle a TV and other old computer equipment. They charge less than others

I have over 20 years of experience in Information Technology and have been associated with River Run Computers for over a decade, a large part of it in their employment (in the interest of full disclosure) and now as a client who uses their RSVP and consulting services. Very few consulting firms can match River Run's dedication and singular focus to making sure the networks under their care are kept "up and running". They excel in client service and always provide professional services of a very high standard. I would highly recommended River Run to anybody looking for a partner to install/troubleshoot/manage computer networks.

As a volunteer in Independence First's computer recycling program, we are glad to have River Run Computers as a supporting partner in the recycling of old computers. We are able to refurbish and give away over old 300 computers each year to low income people with disabilities. Thank You for your efforts.

We used them for several projects which they did well on. However, for ongoing emergency type work they did not respond well. In fact, they often seemed to "stumble around" like they knew neither our system nor our process...even though they installed the server. Further, when they were confronted by their poor support with an issue, they failed to respond to either the email or the phone call. Then when we had an emergency problem that needed quick response...they were nonchalant and didn't call back. Lacking professionalism from this point of view. Their response varies widely based on the staff that are assigned to the task. Too widely.

RR is client-focussed, innovative in their field, always positive and strive to be precise, both engaged and responsible when it comes to client business goals, and driven to help those in their sphere achieve meaningful results.

Great team of resources that address your IT challenges by asking questions to uncover your real needs vs providing a 'canned' solution. Highly recommend them.