We used them for several projects which they did w...

We used them for several projects which they did well on. However, for ongoing emergency type work they did not respond well. In fact, they often seemed to "stumble around" like they knew neither our system nor our process...even though they installed the server. Further, when they were confronted by their poor support with an issue, they failed to respond to either the email or the phone call. Then when we had an emergency problem that needed quick response...they were nonchalant and didn't call back. Lacking professionalism from this point of view. Their response varies widely based on the staff that are assigned to the task. Too widely.