Sasha who answers the phones is extremely rude and...
Sasha who answers the phones is extremely rude and unfit for the job. She refused to ask the DR to call me to follow up on a visit from the day prior (even after offering to pay a consult fee), she refused to schedule a new appt so I could follow up with the Dr myself (this is when I started recording the call because i thought it was a JOKE) AND get this she told me there was NO office manager at all...Not that they aren't there on Fridays (which I discovered later), but no manager at all period. I have a recording to prove it! I asked her to verify her name was Sasha as I wasn't sure at first. She refused to provide her name again, but said it definitely WASNT Sasha. I waited a few hours called back and she announced her name as Sasha, just as I thought! .....Oh and she gave wrong price quote (double what Dr told me) but said the Dr gave me the wrong info! Come to find out Sasha was wrong (which was the ONLY reason I asked to speak with the manager or Dr. in the first place because I knew she was wrong) remember she lied about her name so can't trust anything she says (neither should you). The fact she hid her name and claimed no manager existed makes it transparent she knew she was wrong. I accomplished nothing on the phone today other than finding another vet that wants my $ (that was easy by the way). Just to be clear I have been coming here for 10 years but after today I will NEVER be back! SHE is the ONLY reason I will never come back.....just know I tried to book an appointment but Sasha (the one whose job is to book appointments) refused to schedule it! I've never been treated so disrespectful in my life. I mean really WHY would I ever come back? Would you? Feel free to contact me for the recordings I can prove every word I wrote!