Right networks Reviews

Was not excited to spend another fixed amount after what I pay the accountant, but this system has proven to be worth the money. My only complaint is that you don't have the use of the computer calculator and/or you have to pay extra for the spreadsheet capability. However there are ways around it. Overall a good system.

Right Networks has provided an excellent hosting service which enables me and my accounting team to work virtually, continuously and securely. It has lowered our operating costs, increased our efficiency and improved our flexibility.

I am an EXTREMELY SATISFIED customer.

Jean-Claude Davidson
Business & Financial Analyst

My accountant has our QuickBooks on the Right Networks system. Makes it very easy for me to do the parts I know and want to do while letting the bookkeeping team do their regular tasks. You know the tool is good when you go years without issue. Today was the first time I had to contact support because the system had a hiccup and redirected me to the website login instead of the remote desktop. The tech support person and I quickly worked through the password reset loop I was stuck in, and he had me back in the remote desktop session no problem. He actually didn't have to fix anything, it was just that hiccup of the connection. But, he was courteous and we had no problems communicating.

Had to do a chat with customer service due to QB file corruption and slowness of the rdp os and QB and they kept telling me its not their issue and was told to call Quickbooks data service. I get the fact I need to sign out and save. I now know they can restore even if I did not make a backup copy but the bookkeeper start billing and was too late to go back so this is our fault for not knowing our options. But if rdp session is logged out so should Quickbooks. But I also do understand that not all automation and people are perfect. Although with years of using their service this is the first time. Maybe this happened while the rdp serve was pushing updates. Regardless its our fault but while trying to understand what happens during log off they were too busy sending me corporate jargon. Its your fault. They were unable to answer the log off question. May be they should have ask their engineers and informed me instead of blaming my file as the problem of issue and slowness. I provided ping and tracert info which was clean and they refused to address slowness which had degraded from when we first started service and 6 other using the service also shared with me the same issue and they would not entertain there could issues on their side. Have tried on different devices and internet while pings and tracert were well within even voip service recommendations. Ping under 10 and average 10 to 15 hops.

Overall Right Network is ok but when a customer can vouch the service has degraded from when one first started the service I expect bit more empathy than just copy and pasting corporate jargon.

May be covid and may be I am expecting too much. Just needed better explanation.

Please take this with grain of salt. But do plan to disclose to those wanting to use this service I would advice to do so if there are no other options. When companies get too big and leader in their field some do better some too busy protecting themselves instead of thinking of their customers.

They are very pleasant, professional and knowledgable. I love that their technicians are very knowledgeable and available 24/7.I have used them to host a client's and my Accountants Quickbooks Desktop programs.... allowing us both to work at the same time very easily and making a desktop product to be used online.

Excellent, mostly reliable service. Support staff has been helpful and friendly. Performance could be a bit better but no company is perfect. Overall Right Networks is one of the best QuickBooks hosting providers and I would definitely recommend them.

It's been my experience that while certain people at Right Networks know the "right thing" to do that it is in both their and their customers best long term interest, only a very few people there are empowered to actually do something. Their support team appears to work from a "script" and any deviation from that script results what becomes - at times - a confrontation to get the results that serve not the customer, but Right Networks long term interest.

Companies like Right Networks would be well-served to make sure their front line support staff are aware of the cost of acquiring new customers vs. keeping their loyal, long-term customers happy. In virtually all cases, it's less expensive to keep an existing customer happy than it is to spend to try and acquire one to replace them.

Has been a great tool for us to be able to have multiple users access Quick Books desktop from different locations. The Right Networks service works beautifully... our previous efforts involved the remote access to a computer, which is clumsy, slow and hard to navigate. This is just like Desktop hosted right on your own computer... you won't even notice the difference in daily use! Very happy.