Had to do a chat with customer service due to QB f...

Had to do a chat with customer service due to QB file corruption and slowness of the rdp os and QB and they kept telling me its not their issue and was told to call Quickbooks data service. I get the fact I need to sign out and save. I now know they can restore even if I did not make a backup copy but the bookkeeper start billing and was too late to go back so this is our fault for not knowing our options. But if rdp session is logged out so should Quickbooks. But I also do understand that not all automation and people are perfect. Although with years of using their service this is the first time. Maybe this happened while the rdp serve was pushing updates. Regardless its our fault but while trying to understand what happens during log off they were too busy sending me corporate jargon. Its your fault. They were unable to answer the log off question. May be they should have ask their engineers and informed me instead of blaming my file as the problem of issue and slowness. I provided ping and tracert info which was clean and they refused to address slowness which had degraded from when we first started service and 6 other using the service also shared with me the same issue and they would not entertain there could issues on their side. Have tried on different devices and internet while pings and tracert were well within even voip service recommendations. Ping under 10 and average 10 to 15 hops.

Overall Right Network is ok but when a customer can vouch the service has degraded from when one first started the service I expect bit more empathy than just copy and pasting corporate jargon.

May be covid and may be I am expecting too much. Just needed better explanation.

Please take this with grain of salt. But do plan to disclose to those wanting to use this service I would advice to do so if there are no other options. When companies get too big and leader in their field some do better some too busy protecting themselves instead of thinking of their customers.