RICOH Germany Review

I was looked after very kindly by Mrs. Celina Hofmann!

Great products and solutions!
For me the number: 1!

Ricoh never again! First we are given a device that is not as discussed. Ok bad luck, 5 years have to be fulfilled. Neither the technical department nor the service are recommended. After more than 10 years as a customer with this company, the termination arrives too late on the first day (yes, OK, you could say it's your own fault, I should have included the Corona crisis in my shipping), the contract will be extended for another 12 months! An impudence! In addition, all Mac systems have problems with the device and you can no longer use it! Better look for another provider, because they can't even write the invoices !!!!

Very good telephone support, permanent contact. Technical service optimal. Logistics and ordering system are the purest catastrophe.

Poor service and accessibility.
Despite multiple promises, technicians at a defective printer do not come to agreed appointments. Printer has been defective for several weeks.

What's wrong with Ricoh?
You can't let customers wait 30 minutes (or not answer at all) until you report an order or a defect. Your customers also have customers who are looking for reliability. Maybe you should just increase the staff, otherwise you can no longer recommend the shop.
But apparently nobody at Ricoh cares. I'm not the first to write something like that.
A pity...

The shop is as unprofessional as an alcoholic at the wine tasting.

We signed the service contract with the promise that the technician would come immediately. Once again, these were promises made by a hard-working salesman. They are (almost) never true. Every time we wait forever for the technician. In fact, there are still enough companies that believe they are too big to fail. Haughtiness comes before the event.
If you then hear that not all service technicians are due. Short-time work is in use; But if you have a lot of work, then something doesn't fit together and has a specialty for me.
Since we are already very far with digitization, we are - thank God - more and more independent of such service "partners".

Availability a smooth 6 !!! Wool order a Ricoh SP C842DN. But somehow they did not need it.

Unfortunately not as good as always claimed. Everything used to be easier and better.

The employees here are competent and friendly when it comes to finding solutions for any office technology needs.

Just a little parking is good here. Nearby is a tank and net