Richmond Chrysler Dodge Review

Went for a test drive, loved the car! And bought it! Danny was really helpful!

$1500 for documentation fees!! WHAT A BUNCH OF SCAMMERS!!!!!!!!!!!!!!!! Do not go here!! You feel like getting lost in the fine print....getting completely scammed ....come to Richmond Dodge Crysler.

my new dodge stopped working the next morning, and i towed it to Richmond Chrysler and ask for help because these cold days its hard to survive without car and Bob took great care of my urgency and next day i was back on road. since they had super busy schedule but they went extra mile to resolve my issue.

A social distancing "high 5" to Bill and Roger in the body shop. Fortunately I have only used their services twice over the years but am happy to recommend them to anyone. First class service and a job well done. Treated with respect and they overdelivered.
Thanks, Charlie

Excellent service. Nice car! I asked James Wang for purchasing Jeep Wrangler recently. He is very professional and helpful. They have a lot of cars in stock there.

I'm very happy with the service that I receive from the service desk.
In particular from Richard Selitz.
He is courteous and very helpful, besides knowing a lot about my jeep.
I would always highly recommend him.
Peter John Voormeij

Dropping my vehicle off and getting a lift to work is super-convenient. Having Sadie as my driver always brightens my day. Great job Sadie!

Thank you Jordan and Danielle could not be happier with the car

Had a good experience dealing with Sayed. He was honest and delivered as promise! We will definitely recommend

Worst experience ever with this dealership. Keep getting check engine light on my vehicle. I usually take it to Colombia Chrysler but technician was not available for 2 to 3 weeks. So I took it since under warranty to richmond Chrysler. They ordered the parts to change two sensors. P0721 output sensor performance and P0933 HD pressure sensor performance. I turn in my RAM 1500 on 12/13/17 at 4:30 pm. When advisor took the truck he said the km was 13,994 km. I was told truck was ready on Thursday 12/14/17, so I go in at 5pm. They said they would wash my truck. That being said when I located my vehicle in there lot I could tell they washed it becasue the tires were shinny but there was brown stuff all over the passenger side of my vehicle which wouldn't come off when I tried rubbing with my finger. Got service advisor outside and he confirmed and said he did not know what happened. They took the truck for about 20 min to wash to see if it would come out. LUCKILY IT DID!!. Now when I was driving off the lot I see 14,140 km on my truck. I turned it in with half a tank of gas and I got it back with less than a quarter. The advisors and service manager Bob can't explain the discrepancy. DID NOT TAKE OWNERSHIP. says it was not them. He also said service advisor that took the initial km on wed was new and he apologized for that. He said too bad so sad and I can contact FCA Canada and Chrysler Canada directly. It was not them. Something Definitely not adding up and no resolution. Called FCA directly and they said they took an internal complaint review but I would never here the resolution or they would not get back to me due too it being an INTERNAL REVIEW. WORST EXPERIENCE EVER AFTER BEING IN THE CHRYSLER FAMILY SINCE 2010. I've bought 3 vehicles from you guys and you guys can't explain or take OWNERSHIP OF A PROBLEM. NEVER AGAIN WITH THIS DEALERSHIP OR ANOTHER VEHICLE FROM CHRYSLER IF I CAN'T GET AN EXPLANATION. RICHMOND CHRYSLER is the DEALERSHIP.

Excellent service from Sadie this morning! Delivered me and my three kiddos to ikea and back with a huge load of shopping! Thank you so much for the great service!

Went in to Richmond Chrysler Dodge Jeep today and within an hour had a new Dodge Ram!!!

The service was excellent. Dominik Lee was the sales rep who helped me out. Very professional and had in depth knowledge about the truck that I was buying. Negotiations went very smoothly and there were no pressure tactics like you find at other dealers.

I highly recommend Richmond Chrysler Dodge Jeep if you are looking to purchase your next car. I will definitely be recommending them to my family and friends.

Dave Beryar

Calvin has taken care of me for vehicles for close to 20 years.
Always exceptional service and help.
He has at times allowed me to use his personal vehicle when I ve needed service.
Exceptional to all customers I ve seen him deal with.

Very helpful and not pushy, I dealt with Danny who helped me to find the right car!

Bought my first vehicle here and I couldn't be happier with my experience. Calvin Young was extremely knowledgable and professional - thanks a million guys!

I brought in my 2015 Dodge Challenger that id purchased from Langley Chrysler (Richmond Chrysler is much closer for me) for a recall, software update & to repair an obviously blown speaker. I got a call later in the afternoon that "they didn't have the recall part in, did not know of any software update and couldn't find anything wrong with the speakers". When i picked up the car i asked to speak to the manager as i was obviously pissed that noone told me the recall part was not in before i drove out to the dealership and wasted my time. The most miserable looking man stepped out of his office and shouted "whats the problem?" at me with obvious attitude in his voice, and when i explained it, his reply was "We didnt sell the car to you so maybe you should bring it back to where you bought it from" Good business model there guy! Before i left i had the mechanic sit in the car while i turned on the radio to show him that anyone with ears can hear the speaker was blown as it rattled loudly! And also it only took me a few minutes to pull up the service bulletin online on the software update as well. It was painfully obvious to me that they really didn't want me as a customer there.

Got a hybrid Chrysler van here, rly good car selection and service

Before i purchase a Ram truck 1500 warlock from Richmond Chrysler -i had ask for a trailer brake module as part of the purchased - i dealt with salesperson Simon Li and Jerry P. Mavroudis. Jerry was the one i deal with for the trailer brake module. He offered me to have it installed for 500$ but said cap-it can do it for 255$. so i decided to give cap-it a try but after calling them - they said it is an after market part which mounts externally on the dash. This was not the trailer brake module i was talking to Jerry about. i told him initially i wanted the oem trailer brake module which list on the website for 375$. i then called him a week after my purchase for clarification but didn't return my call. i texted him yesterday asking to get have them install it for 500$ but he said the part is back order until december. how can a part be back order for 3 months after i purchased the truck a week earlier when he promised it can be install in a day.
I just want my trailer brake module installed and now i have to wait 3 months? i would not had purchased a vehicle from them/ram if i knew this was not part of what i wanted to start with. now i have a trailer i cannot tow. Also i'm dealing with Jerry at the dealership and talking about a factory installed trailer brake module for 375$... why would i want an external mount on the dash on a brand new truck? Simon (the original salesperson) i dealt with knows this since the beginning. **DO NOT PURCHASE VEHICLES FROM THESE GUYS AS THEY OVERPROMISE AND NEVER DELIVER**

Rida was so helpful, did his best to get me the best deal. I love my jeep and the service was great!

I just bought a Pre owned Wrangler from this dealership. Great experience. Mustafa was the sales guy and Jerry was the sales manager. Both great to work with and I felt good about the pricing/deal. They come at it from a transparent win win scenario which I like as I run global sales for a software company and know the negotiating game very well. Even better there was a small issue with the Jeep I found after buying and they owned it and fixed it without question. I would highly recommend working with this dealership and in particular Mustafa and Jerry. They will take care of you very well and also Bill who runs the body shop is top shelf! Thanks for getting me started on my Jeep journey Richmond Chrysler team!!

Sadie is amazing, reliable, out going, funny, happy, and a very nice person. She provides excellent service! I couldnt be any more happier with the service she has given me. Thank you Sadie I look forward to using your service again!

Clean, neat. Good customer service. Very expensive and they charge you for things you feel was not damage. Like a car whose computer had to be programmed, just because the car run out of battery. $300 for that.

In a time where most dealerships are becoming extra transparent online, where the online shopping is seeming like the next era of car buying, my experience with Richmond CDJR was completely different.

Asking for payments to estimate what I m looking for monthly cost on a new truck seems like too much to ask for.

My initial inquiry provided a VIN for trade in, KMS, let them know most recent work that was done on the truck and asked for payments on the new truck. I don t even want to hold them again the trade in and that s why in email I said Based on Viewing

If Richmond Chrysler prides themselves in excellent service, then maybe re look at how your staff handles serious internet inquires.

Extremely satisfied since we have now purchased 2 cars ( 2013 Dodge Charger ) and (2017 Dodge Challenger)

This is really a greate and reliable dealership. Their service is nice, and the employee is very professional. Their service level and service attitude could be excellent. I'm a customer of Arnold, who is gentle and knowledgeable , and respects my choice, and provides me some very useful information, and help me find exact products according to my real economic situation and requirements. What's good thing is their technician team is well trained and experienced, which make cars maintenance economic, fast, and easier. On the side, they offer their customer free car washing etc. I really feel it's worth of selecting this dealership.
Thanks to Arnold, and finance manager Robert.
Henry

I have been going to Richmond Chrysler for almost 20 years as I have driven my dodge Diesel truck for over 25 years now. Although the service department seems disorganized to me, I have always been treated well by a lady named Sadie. She has been one person who always has a sunny disposition and is always accommodating to me. It is always a pleasure to deal with her as everyone in any company could learn from her on how to conduct good client services and to keep the client happy. She goes beyond, in my opinion, what an employee from a company does for people.

Their Documentation fees is 899$ for pre-owned vehicle, and also charge 699$ for financial placement. Are you guys serious???
When I talk to sales manager for fees, he just offer me a free tank of gas....
Don t come in sales person words. They created such environment, and he sold me car without test drive. They said there is no accident but I found car has damage from all four corners.
The place is full of cheaters and liars.
Don t recommend.

07/07/2018
Could you please comment on $699 finance place fee? is it not that Robert had cheated me???

And if you are really charging fair documentation fees why need to offer a free gas tank fill-up upon query???

More thing:
1. I went for for VIP washing and they are saying because of city restriction they are not providing this service.
How about new cars? are you sealing without washing? there should be some alternative otherwise you should not commit this service.

2. inexperienced sales team?
I have question about rear ducts in my caravan. No one answered what exactly the function of that ducts, including sales managers. Answer was something for good. but what good? ammm ummmm dont know....
I was there with my family to purchase car and you didnt mentioned single time this car dont have rear AC

I hate this guys

This review is for the shuttle service driver, Sadie. Pick-up was prompt, gives updates of pick-up time, very personable, and a good driver. Will never get bored while you're in the shuttle with her. Thanks, Sadie!

Wonderful service from Sayed! Came down to Vancouver from northern BC to purchase my first vehicle and he was extremely helpful. He sent me a video of the vehicle, many photos, answered all of my questions and exceeded my expectations! Even had an issue after purchasing the vehicle and Sayed still proceeded to helped me out. I recommend purchasing your vehicle from this dealership I will definitely be coming to see them when I need another vehicle!

Sadie, provided excellent shuttle service. Thank you

I would like to thank you guys for working with my dodge grand caravan today. It was very swift, fast and efficient. Booked an appointment with them a week ahead & Me and wife are In and Out of their dealership.

Special thanks to Moses, our service adviser, for today. He talked with us in simple terms and in a very friendly, accommodating tone and manner.

Thank you

Sadie Shuttle deserves a 10star!!!

She made me feel comfortable immediately. She was so fun to ride with!! Thank you Sadie for today!

Michael He and Richard (Rick) Hollander has given me amazing deal on my car. i was so satisfied when i left the place. Michael even showed me every little detail of the car. Im really happy. Thank you very much Michael and Rick.

The person on the service desk was very professional. She followed on up my request and thorough on the results on where my truck was at.

My wife and I always dreaded the car purchasing process but then we met Calvin and immediately we realized he technically knew what he was talking about and knew how to alleviate our concerns . We highly recommend him and will pass on the recommendation when we can.

From my initial concact with Dan R. to Kirk H. finding me a better Grand Caravan than what i was looking at to Nikki K. at working to getting a great payment, thanks to all, A+ to the whole team.

Mustafa was great to deal with and the whole experience was smooth and quick. Thanks for getting me in a new Jeep!

Special thanks to Calvin for his excellent customer service and great effort. Thanks for all your support I will definitely give your reference to my all friends and family.

Thanks
Anup
Abbotsford

I had a pleasant experience in purchasing my Alfa Romeo at this dealership. Both Justin (Salesperson) and Iyad (Sales Manager) were professional and the overall experience was excellent. Highly recommend.

Had a great experience with the sales manager Calvin Young! He had made shopping for a vehicle very easy. He was very informative and a pleasure to deal with! I will be sending all my friends and family to see Calvin! Thanks again!!

Calvin Young is very knowledgeable and very easy to deal with. It's nice to see people like him working at a dealership where one can have a bad experience which is not the case at all at Richmond Chrysler. A genuine Jeep enthusiast too !

Horrible place to do business. Go to any other dealership.

Kirk & Mustafa both people Help to find a good truck for me. Thanks both of you bubby.

Had a great experience dealing with James Wang at this dealership thanks again!

At that time, I was naive and thought it was a rich Chinese shop in Richmond, which was convenient for communication. I bought a car here. After that, I didn t stop my troubles. I often repaired the car + manager looked down on the Chinese + service was arrogant. I repaired it three times, and every time I drive home, I have various problems. His family has a bad reputation
1. There is no time to go to rmd when picking up the car. I want to discuss a few days later. The person in the body shop threatens me to fine? I'm sorry, it's easy to talk about it, but I don't accept the threat, and the repair shop has no right to fine the customer. After the car was repaired three times and failed to be repaired, I asked the white manager to complain and inquire about the situation. The manager talked to me all the way around without apologizing. He neither admitted that the depot s job was not done well nor gave a solution. He said: Then we The car factory has already repaired it for you, and our manpower has to spend money and time. If you have any problems in the future, you can repair it. I was directly angry after hearing it Is the car not repaired well or is it my responsibility? My time was wasted, and I am confident that I will not apologize? If his uncle sees me as a young Asian child, can he be unreasonable? I have filed a complaint against Jeep Canada. I need an attitude. Don't think that Asians are weak and dare not complain and can be bullied.
Second, the new car s USB connection to the mobile phone is faulty. I can t see the map. I often found the map disappeared or couldn t connect at all when I was on the road. I have checked it three times, but it still hasn t been resolved. I bought my own mobile phone holder and put my phone on it, but I was helpless, and the car manufacturer said that other cars did not have this situation.
Third, the maintenance personnel are unprofessional and pitted. I trusted their home at first, but I have repaired it three times and haven't finished it! Two hours at a time, don t know how many times to repair? Bottomless pit. Someone rubbed me with a little paint and a small dent. The depot asked ICBC for more than $2,400. I don't know how to increase the cost. Dealer who earns money by repairing cars is a reality, but the car is not repaired well, and the repair ability is poor. If I keep going back and forth to the sports car factory, I won t be OK. I will pay you if you love it. We don t lack you as a customer. Attitude.
Auto mall is famous for its arrogance, because they don t have to worry about no customers. Many companies buy there. Repairs are too busy and quality can t be guaranteed. They naturally ignore small customers, so if you are a private person When buying a car, I use my troublesome experience to tell you to be cautious! I can only say that I regret that I went to this house. Even ICBC's advisor told me not to go to their house. You will understand. At the time, I naively opposed what he said
At that time, I was naive and thought this dealer has many Chinese workers in Richmond, which was convenient for communication. I bought a car here. After that, I didn't stop my troubles. I often repaired the car + manager looked down on Chinese + service was arrogant. I don't know how many times will I need to come there to fully repair my car? 3 already, 5? 8?+they don't have good reputation
1, I didn't have time to rmd when my car was really to be picked up. I wanted to discuss if I can go a few days later. The staff of body shop threatened me to fine? I'm sorry, it's easy to talk about it, but I don't accept the threat, and the repair shop has no right to fine the customer. After that, because the car was not repaired after three repairs, I contacted the caucasia manager to complain and ask about the situation. The manager talked to me all the way around without apologizing. He neither admitted that the depot's job was not done well nor gave a solution. He said: now the car factory has already repaired it for you, and our manpower has to spend money and time, it has cost on us. If you have any problems later, you can just come to repair it then. I was directly quite angry after hearing it Is it my responsibility the car is not repaired? My time is wasted, and what gives him confidence to be so arrogant? Because he is an caucasian uncle, he can ignore me as a young Asia n kid without reason? I have filed a complaint against Jeep Canada. I need an attitude. Don't think that Asians are weak, dare not complain, anyone can play word games with.
2. The new car's USB connection to the mobile phone is faulty. I can't see the map. I often found the map disappeared or couldn't connect at all when I was on the road. I have checked it three times, but I still haven't solved it. The maintenance staff said that because the interface(port) is too sensitive, I can only bought a mobile phone holder and put my phone on my own, but I felt helpless, it's a new car which has an important defect. The car manufacturer said that other cars do not have this situation.
3, the maintenance personnel are unprofessional and pitted. I trusted them at first, but I have repaired it three times and haven't fixed it! I need 2 hours went there at a time, i don't know how many times i need to repair? Bottomless pit. Someone rubbed me with a little paint and a small dent. The depot asked ICBC for more than $2,400. I don't know how they increased the cost. Dealer who earns money by repairing cars is not rare, but if the car is not repaired well, the repair ability is poor, and I haven to keep going back and forth to the car factory, I won't be OK, plus their attitude: we don't lack you as a customer.
Auto mall is famous for its arrogance, because they don't worry about having no customers. Many companies buy there. Repairs are too busy and quality can't be guaranteed. They naturally ignore small customers, so if you are a private person When buying a car, I use my troublesome experience to tell you to be cautious! And think it three more times. I can only say that I regret that I went to this jeep dealer. Even ICBC's advisor told me not to go to there repai, You can understand why. At that time, I naively opposed what he said.

Sadie shuttle service is super good. she is kind and patient driver! it is very convenient for me to have car shuttle service when I put my car in service.

Perfect , fast and friendly service THANKS ALL
RIDA , ROBET and sweet Mrs. ANGIE

Kirk the the most peasant sales rep I have had the pleasure working with. My wife who is not a fan of car salesmen was blown away by his generosity. I also brought my truck back for an enhancement and Kirk was front and center asking how I enjoy my truck. I would highly recommend Richmond Chrysler and more importantly Kirk.

I had a very pleasant experience at Richmond Chrysler! Everyone was very welcoming and knowledgeable, especially Calvin Young, the sales manager. He was very proactive and was attentive to my needs. 10/10 Recommend!

Richard Seltitz is the BEST! Goes above and beyond to accomodate my needs... Thanks Richard :)