Richardson Chrysler Jeep Dodge Ram Review

Phenomenal shopping experience, fully worked within our needs. Rob was a class act! Will definitely go through again for future needs

Great place to get your car service people are very professional and courteous

Very satisfied with my Wrangler. Jordan was very knowledgeable and friendly throughout the whole process

Pre-purchased oil change and arrived to be first in line with the doors opened at 0700. Despite all of this preparation it took over an hour to get my oil changed.
Seems like service is not as fast and speedy as presented.

My daughter found the car she liked on the Richardson Chrysler ... and all that website. My wife and I signed up online and met the sales team when we arrived. No high-pressure sales and no hassle. The finance department was equally kind and informative and must have told me 5 times that I could still back out if I didn't like the terms.

Will shop again and recommend.

All around great experience. From the initial test drive Alan and Matt in sales worked hard to find me the specific options I was looking for. Alan kept me informed throughout the process without being pushy or bombarding me with texts. They found me the perfect Jeep and Phillip in finance got the deal closed with the friendly efficiency of a seasoned veteran. Highly recommend this team at Richardson Jeep!

Justin Gilstrap was very, very knowledgeable and was a pleasure to work with! I would recommend coming to see him and buying a car!

Let me edit this review! This dealership owed me floor mats and i have had the most MISERABLE time trying to get them! They wont return phone calls and their customer service sucks!!!! DO NOT USE THIS DEALERSHIP IF YOU EXCEPT ANY KIND OF RESPONSE AFTER YOU BUY SOMETHING FROM THEM!!!!!q

Persha was very professional and worked hard to get us what we needed. Moe made the process easier for all of us.

Thank you Alan Carroll for your willingness to help.

Do not purchase a used vehicle here. They had the audacity to sell me a used vehicle with complications out of this roof. 14 error codes popped up when I took my mustang to a ford servicing shop and I spent over 1500 trying to repair this vehicle with small issues still remaining. I don't want to go into too much detail about my situation but it really shows how sleazy salesman can be even management. Best advice I could give is to know your stuff when dealing with them or bring someone who does or you will become a victim

Excellent Service Great Staff Also Friendly Staff..

Did not buy from this dealer. People were pleasant however unorganized and left me thinking I would be there forever only to walk away. Which is ultimately what happened after 2 days of frustration. Bring your A game when dealing with them.

Great customer service. Although I did not buy my Jeep here (I wish I had), they took ownership of the warranty, fixed my Jeep and even gave me a free rental from Enterprise. If you visit this location, ask for Jose Diaz. You will be glad you did!

mike was wonderful and gentle with me thanks mike

Amazing experience today. I had an odd situation with my rear window defrost shorting out and burning the back window. Everyone I came in contact with from start to finish was awesome. Derek in service and then David the service manager helped get the claim in to Jeep. They promised to call when the window came in and they did! The service manager was even the one to call and set up the appointment. I took it in at 7:00 planning on a rental for the day. The general manager Shawn was back in service greeting everyone. Ken was helping me this morning in service and was so positive and helpful. Shawn even managed to get my window and assembly changed out in less than and hour, so I didn t even have to get a rental. I ve never had such a positive repair experience from start to finish. A high bar for next time. Highly recommend the service department and staff. The new GM is hands on and that makes all the difference.

When arriving at the dealership, test driving the vehicle, and having basic questions answered - everything was fine. When going to speak to finance is where we had issues. I understand it was towards the end of the day but we waited in their lobby for about 30 minutes, still after the last person before us was taken care of already and left the lights were turned off in the facility even after an employee saw us sitting there with the TV on. When the finance manager, Phillip Pratt finally came out to get us, he would ask us a question, seemed irritated, and would go back into his office, not taking us with him to converse properly. When he decided to take us back with him, he continued to sigh loudly, respond in an overly aggravated tone, and at time closed/rolled his eyes. At this point, I could see my sister was uncomfortable and I was myself. I asked him for his business card and his mood began to shift -slightly. Any questions we had or wanted clarification on seemed like a bother to him, again it was very uncomfortable and upsetting. By the end up of it, he walked us out and asked me why I asked for his business card as soon as we sat in his office and even wanted to know what I was going to do with it. I moved forward with the purchase because my sister was more excited about the vehicle and it was a good deal, but the service from the finance manager, was extremely poor. I m hoping not to have to deal with him if I ever return for another vehicle at this location.

Update.

I've been having issues with my "certified" vehicle for about a month now, and I can't even get them to diagnose the issue. They refuse to work on my CERTIFIED vehicle. I am truly disappointed with this dealership.... I chose this dealership because of the high rating and reviews, but I've had nothing but problems. I seriously dont recommend this dealership at ALL !

Our salesman Rob Richardson and the rest of the team took great care of us and helped us get what we wanted at the right price.

Really friendly staff.. They do the best to take the pain out of your car buying process.. Believe me I went around for a month before getting here..

I bought my brand new Challenger from sales rep Shack. He went out of his way to find me the car I virtually built on paper like I would in a video game garage.. Even after that it was not a pain negotiating the price..

I love them..!

I had a new motor put in my 04 Ram. First time I took it home it was leaking oil. Took it back and the seals where replaced. While having the upper and lower ball joints replaced by a friend we found multiple spots where bolts where completely missing through out the engine bay. One was broke off. I would strongly recommend looking else where for maintenance and repairs. Not only was this missed the first time, it was missed or ignored the second time. I do not trust they have any double checks in place to insure the quality or there repair and the mechanics are only as good as they feel like being that day.

Alan Carroll is an amazing, direct and driven sales person. If you are in need of a car go see him, you definitely won't regret choice nor the experience!

Jameel Was Very Helpful During My First & Second Car Buying Process .

Derrick was amazing, he was very friendly and upbeat and my oil change was fast and done right..I will definitely be back for any services I need for my Challenger

Greg cash was excllent device advisor very good customer serivice skills. I would rate him as a 5

Rated 1star because customer service was good but they won't tell you the price of the repairs they're doing to your vehicle until they're done and you have no choice but to pay them. Went in for an oil change, fuel filter change and alignment, not only did they take 7hrs to do everything and costing me money by not being able to be at work, the bill was $657 and I PROVIDED THE FILTERS. NEVER AGAIN!!!!

Visited this place with a friend and the staff was beyond disrespectful. They were unapproachable and we seemed to be an inconvenience. Save your time and money. I recommend you spend you money at a different dealership.

Juan Artalejo helped me pick a good car and he helped me understand everything that I was having trouble with.

I had a really good experience with Armando at Richardson Chrysler Jeep Dodge Ram. I was in a hurry to get back to work and I believe he did everything he could to get me in and out as quickly as he could. The customer service here is great. I highly recommend.

Shack was very helpful when I went to trade in my 2008 Dodge Ram. The process took a while but he continued to check to see if my husband and I needed anything. Everyone was congratulatory and offered to help if we ever need anything. Great bunch of guys!!!

Don't buy from these guys ... My wife and I went to buy a used Hyundai, I was pre-approve with my
actual lender and I wanted to continue with them because the customer service is excellent. Gave
all my document to Nikki, and told her I want to get my loan with Chrysler Capital, told her that like
five times. She gave me a document to review that have Ally in the top and I told her again that I
want to continue with my actual lender. She told me that the document was just to get my personal
information not to get the approval with Ally. She came with the pencil with some ridiculous numbers
and I told her that those numbers were not even in the ballpark or in my budget. She went to the finance office and came back with my keys. They don't even try!! I know I was upside down on my
trade and don't have perfect credit but apparently these guys only works with 750 scores and they
run credit with Ally after I told them not to. Very dishonest people. Would not even recommend this
dealer to anyone

I highly recommend Colleen Clark for your next vehicle purchase. She was knowledgable, patient, and kind--she answered my many questions thoroughly. Perhaps most of all, she never became pushy or attempted to pressure me into a buying something I didn't want or need. Her style of selling is very refreshing and I will certainly go back to her again in the future.

They took great care if me on my purchase of my new 2019 Rubicon

Great experience. Chase is a great salesman and definitely someone you want to speak with when buying a vehicle. He was complete, answered all our questions, and made sure the experience was painless and speedy.

Fabulous experience! Kamari was the best! He was very helpful, kind, and very knowledgeable. My husband and I had to do most of this deal over the phone. We live in West Texas. Kamari was available to assist with everything we need, and to answer every question we had. No pressure no drama!

THE VEHICLE WE BOUGHT IS SO NICE!! High quality, worth the money, best deal for 500 miles around. Trust me when I say, I shopped around.

The money guy, Jeff Summers was great! He didn t try to over sale the warranty packages. They way he explained the warranty options was very clear. Really, he presented a great deal! He conveyed the information, and we understood totally the financial deal we made. Nice guy! (He had me sold on the warranty, but my husband is against buying the warranties)

Jason and the team took care of me same day on a Saturday. It took a while but they kept me posted. Pricing was fair.

Was,very great people to deal with,,,work me out great deal on beautiful truck, ,very happy with my sales lady and the service I received

Excellent customer service from my salesman Skipper, and Chris from finance. They will not play games and get straight to the point. My experience here was great, thanks guys.

Skipper and Danny provided the best customer experience I could ever imagine . I ve never had a good experience buying a car , today I did . I wasn t in the dealership to buy a 70k truck but I was treated like I was there to buy a Ferrari . They were patient , explained everything in detail and gave me an excellent deal . I couldn t be more happy . Even the financing was easy . Thanks to everyone !

We have been taking our Jeeps here for years! Christina has been our service rep and she ROCKS! Thanks Christina!

The car I was going to see was ready when I pulled up, salesman name Juan Cebailos was very friendly, nice, informative and very polite. After our 3 hour drive there they made our trip a nice and quick one. Love my new car and would recommend Juan to anyone who is looking to buy a car he s one of the best salesmen we have dealt with. He s awesome go see him

Finally got a chance to shop around for an affordable, great quality used car. After visiting some other dealships, we pulled into Richardson CJDR and were greeted by Fred Stevens, one of the sales managers. We wanted to drive away with our new used car and Fred made every effort to make sure we could do just that. He wasn t pushy, made sure we had a chance to look at every vehicle we wanted to and kept everything within the budget we had discussed. It became pretty cut-and-dry once we found the perfect car. It was a great deal, (basically a no-brainer) and Fred got everything put together for us very quickly, considering the vehicle had only just barely been traded in by the previous owner; it was still in the mechanic s shop when we first arrived! Fred was able to get the service team there to get our vehicle into shape quickly for us to be able to drive away satisfied.

We ll be back once it s time for the next vehicle! Thanks Fred!

Quickest car buying experience of my life. Super helpful and have loved my purchase!

My experience with this dealership has been one of the better ones! They were very friendly and easy to work with. There wasn t the normal arguing and going back and forth 12 times to get to the price, they were very professional and accommodating. I would definitely go back and buy another car from this dealership!

Jawas Zoubi helped me out immensely getting paperwork quickly! Thank you!

I had a great experience with this dealership. I searched two other dealerships for the Make/model/color/features I was looking for before I found what I was looking for here. Alan made the process easy for me and I left in my new Jeep the same day I came in for a test drive!

.my salesman akex,

was working for me. Very intelligent and honest

DO NOT BUY FROM THIS DEALERSHIP!! I was supposed to co-sign for my son-in-law on a used car. They approved us at $313/mo, went and signed the papers and drove off with the car. A couple weeks later, Capitol One called and asked our addresses. A few days later, the girl who sold us the car said we needed to contact the finance guy, Brian (I think), because Capitol One wouldn't approve our loan because we lived at different addresses. I left him 3 messages and he never responded, but Nikki did call my son-in-law and we made an appointment with him for the following Saturday. When we got to his office, I asked what the problem was. He said there was no problem, just an issue with my son-in-laws social security number, so we had to sign new paperwork. I said 'so, there is no problem and everything is the same?' He said everything was the same and he didn't want to waste our time.

He put the first few pages in front of us for signature and explained what they were and I asked why I was signing on the left side. He said that's where the co-signers are supposed to sign. When it came to the finance paperwork, every time he put a paper in front of us, he asked us personal questions like 'you work really close to here, don't you?' And asked my son-in-law 'so, how's business at the restaurant?' The next paper, he asked me 'so, what does your business do?' He wouldn't ask a question until he put the paper in front of us.

I told him the cars brakes did not sound right and when they brought the car in before, they said it was 'normal' brake sounds. He said 'no', we're getting it in today and fix them. Everything he said was so nice and he seemed so trustworthy. But after we left the office, I told my son-in-law to check the paperwork against the original paperwork, because something didn't seem right. I kept calling them and they said the paperwork that was in the glovebox, was no longer there and they couldn't compare it.

Two weeks later, we received our first bill. It was for $354 and 'I' was the buyer!!! This goes on my credit. It's my fault for being so trustworthy while we were signing, but for a business to take advantage of us like that is just ridiculous. Good luck if you decide to buy from them!

Was not prepared for our appointment. Had to wait 2 hours for vehicle to complete inspections. Wouldn't budge on advertised price and went down on said trade-in value.

Our purchasing experience at Richardson CJDR was "hands down" the best!!! Our salesman (David Wells) was a true professional. David listened to our wants and needs for a truck. Mr. Wells became our advocate to ensure that all of our requirements were met. In working with his manager (Jon Davis) they collaborated to bring to the table several solutions without ever having to under/over sell product. This demonstrated the integrity that Richardson CJDR has towards their customer. In the end, we were able to walk away with a new truck without having felt the undue stress of making a new purchase. KUDOS to the Sales/Management Team at Richardson.

Guaranteed that we will be coming back again and again!!!

Edward did a great job setting expectation on time. Costs for the oil change went up from the last one by about $40. I need to talk to Edward about what changed between the Nov 2017 oil change and this one.
Nov 2017 - $59.95
Aug 2018 - $110.00

Thanks for the response Al, but the number you posted does not work. Day 4 and no one has called me from the Dealership. I am very surprised it takes this long to get a question answered. I'm changing my review to 1 star from 2.

This experience that had was amazing I went to go look for a car but no one helped me than came Juan Artalejo and helped me out. Also the building there was amazing everything was so clean.

Walked in with a trade-in and walked out with a new car. Real friendly staff and treat you like they've known you forever. Aaron did a great job working with me and getting me into the car I wanted. Definitely recommend.

Great customer service for the most part - kept me up to date on the repair and explained everything. I brought my vehicle in for a few reasons and in spite of multiple reminders they never really looked into one of them. The problem I reported was that the AC was no longer blowing cold while the vehicle was stationary - a problem that fairly obviously points to the condenser fan. When I talked to them to I was told it was fixed (luckily they didn't charge me anything) and they'd verified it was working, but alas the issue remained. I ended up diagnosing and fixing the issue myself so that I didn't have to deal with them again.

My wife and I brought a Charvy Cruze 2014 yesterday. We had an absolutely fantastic customer service experience ! My sales guy Justin was awesome and very helpful in explaining the process of getting a perfect deal as a first time buyer with no credit..lol..been patient and helpful with us choosing the perfect vehicle... Things moved along really quickly, we where entertained while We awaited the paperwork. Wow!..what was so amazing was the knocking of drum after a successful deal..keep it up guys!...Ur dealership will definitely be recommend by me to anyone looking to purchase a vehicle..

Friendly staff and worth the drive. Jordan Lamar was knowledgeable and persuasive without being pushy. Great deal .1 million times, Thank you Richardson CJD!

If I can rate this place zero stars, I would! Purchased a car here and a year later trying to get a state inspection for a new sticker at the same dealership, come to find, they can't verify the vehicle. Long story short, the dealership fail to provide all the proper information and now I can't pass inspection since this vehicle information "doesn't exist." Now I'm running around calling the tax office, bank, title holder, and DMV trying to get this straighten out when the dealership should have done this at the date of purchase.

One of the worst experiences I have had when it comes to looking for a vehicle, I was asked to come in to look at a 2013 Dodge Ram that was list on car guru, when I arrived at 7:30 pm after driving 40 minutes I was told that the truck was on another lot, then I was told they found it but could not locate the keys. I asked if I could see the vehicle since I drove 40 minute at that time I was told the vehicle was lock up because it was being inspected. I then show a vehicle 2 years older which cost more. I understand things happen but the truth goes a long way.
Randall D. Anderson US Navy Retired

I recently purchased a Dodge Charger at Richardson Dodge from Matt Major and it was the BEST experience EVER! I was able to drive off in my dream car all thanks to Matt and the team! Thanks guys

Highly disappointed in their service. I was promised several things, but after the sell went through, I couldn t get a hold of my sells person Armando despite several attempts. Never got the promised part for my car or extra key. Would not recommend this dealership.

I have been taking my Jeep here to the service department for years now. I have never felt like I am being haggled. Jose is my primary contact though I have dealt with other service associates with no problem. I feel like a respected customer.

I bought a Chrysler 200 from Todd at RCJD. I was looking at Camrys because I had one before, but I have to say I love this car. I'm a salesperson who puts a ton of miles on my work car, and this 200 C has been such a comfortable commuter car. I got one fully loaded for less than $30k, too. Happy with the car, happy with the service dept and good salesperson. Thanks to all of you!

Had some miscommunication on the car I wanted when going through the processing. Came back on Monday to talk with one of the managers who made the deal work for me and my budget. Great service

I went to check out some cars not sure what I want. Elizabeth was great! She has the best personality. She is definitely in the right business. I will be returning to Richardson Chrysler Jeep Dodge to purchase a vehicle from Elizabeth soon.

I visited the delar they was helpful especially Mike he is good person

They had a new jeep listed online. I wrote the Internet salesman (Matt, I think) in order to confirm the listed price since I was going to be driving from North Frisco to come get it. Matt confirmed the price which was $35k with discounts, if I came that day... I make the hour plus round trip out there, and when I got there they were expecting me... They introduced me to a salesman that Matt asked to work with me... Then this salesman says, I was looking through your emails with Matt, and he didn't give you the right price... Due to Add-ons, the price was $50k not $35k... I would not recommend doing business here... There are plenty of other car dealers that don't low ball the price online just to get you to come in.... I've worked with Meador Dodge in ft worth and Hopper Motorplex in McKinney, both were great.

Don't waste your time with the used car department. They will make promises that they won't keep. We were given one key and were promised a second one. Now they won't even return our calls. I would not recommend this dealership.

Incredible customer service and efficiency throughout the entire process. Rob was a super big help! Will recommend to anyone interested in the line they offer.

Slow service. Took almost 3 hours just to change oil and perform a 5 year trans/engine inspection.. btw, there were only 2 others waiting and they left well before me.

Great service department, provides shuttle and loaners (rental they pay for)

I will recommend Armando Mendoza he is great sales person he will do the best to get the car you will like, I appreciate him so much for helping me out and getting one of my dream vehicle.

Had a great experience working with the team on the used car side and finance team was top notch! Tony and Kamari were a great sales team to work with and I didn t walk away with just a car but a trusted dealer I ll go back to for years. So easy to price shop and commoditize buying a car but the trust and relationship that you build with a dealership is worth more than saving $1,000. Thank you guys!!! Keep up the good work.

Gerald made this car buying experience a great deal. Very personable and outgoing person. Love the car and enjoyed the whole experience.

I had an amazing experience here...Wasn t able to get the car I came in for but thanks to Fred Stevens I was able to get something even better!

Good luck trying to call for service department. Nobody answers the phone. Called 6 times. Understaffed. Guess ill take my business elsewhere.

I had a great experience even tho I didn't get a car the service I got from the sales guy David and the manager was great thank u guys I'll definitely be back again

3 hours for an oil change for a vehicle brought in at 730am? All for supporting local dealerships but it s a big reason why local oil change businesses are stealing market share. Could have been in and out in 15 if I did not come here.

Alan, in sales, took the extra step to ensure my seat warmers were installed after having difficulty scheduling with service myself.

Larry was a great salesman. Helped me out a lot and never added any pressure. Ann excellent dealership and salesman!

This place is really great everyone is great and the service is top notch

A customer service second to none. Very helpful and knowledgeable staff. Complimentary car rental and Shuttle service. Quick turn around time for basic services. Always receive clean and washed car (sometimes they give complimentary car wash voucher at nearby carwash). I've been a loyal customer for 3 years now. Call before you go to get a feel of wait time.

Thank you Brian Collier for going above and beyond the highest level of customer service after the sale! You always make time to help and point me in the right direction. Brian s detail to customer service puts him in the highest recommendation from me and you can t put a price on what he does after the sale. Thank you Brian Collier!

They wouldn't even come down a $100 bucks on the price of the car. I ended up at another dealership where they were respectful of women and didn't try to play a nut shell game with numbers. The second car they tried to sell me wouldn't even start and hard to have the battery jump! BUYER BEWARE!

Our Salesman, Beemer, was great! Very courteous, knowledgable and v fun with our two kids. The whole sales process was straightforward and no fuss. We left with an awesome Jeep Wrangler and a great deal.

"Oh boy, how I love spending my whole day at the dealership." -said no one ever.

Arrived to the dealership for my 9:30am appointment, for a brake service. Didn't leave the location till well after 5pm. Wasn't notified that we were waiting for a part to be delivered till about 3:30pm, great communication guys, really great. And to boot, was told that a certain service couldn't be performed on my jeep. I requested to be informed if there were any changes to the agreed upon price if any with the change of service, there was a huge change which I wasn't made aware of till looking over the papers at the register.... With no regard to my time. A heads up would have been nice so that preparations could be made to go on about the day. When asked if I could get a time window, all that was said was "I DONT KNOW" ... correct me if I'm wrong, but I dont think "I DONT KNOW" should ever be an answer to a customer. Will definitely be finding a new dealership to get services completed. By far one of the worst service center I've been to.....I originally gave 2 stars, but after typing all this up I felt they deserved one less than that.

Buyer Beware. I have purchased many vehicles from dealers and this is by far the top 3 worst experiences I've had. After working with sales, the finance attempted every trick in the book to give me the absolute worst deal possible. rock bottom dollar for a new trade, extremely inflated apr w/out ever talking to a bank and then bait and switching pricing on a vehicle that I was not even interested in. Even after catching them at it they still persisted. This was the time I just thanked them for no deal and walked out. If you have the need to purchase a vehicle. Do your due diligence and shop elsewhere unless you just want to pay thousands more for no reason....

Excellent customer service. Tom Tran was really helpful.

I had a great experience at Richardson due to the great customer service I received from Ms. Tera Stegall-Mitchell. Her professionalism, expert knowledge made me know I had chosen the right dealership to buy my car
Her disposition and pleasant personality are attributes I notice right away. She did not high pressure sale me, but impressed with her knowledge and skills as a sales person.
I would always come back to Richardson knowing that Ms. Stegall-Mitchell would be available to help me with any new selection I may have in the future. I would like to add that I have bought 2 vehicles from Richardson in the pass and Ms. Stegall-Mitchell was the reason I kept coming back.

Richardson dealership is the place I refer my friends and family when car shopping, and I particularly tell them to asked for Tera When looking for a great car and a good deal.

Just bought our new jeep wrangler Rubicon from them a few weeks ago. They had the closest version/options we were looking for in Dallas without building since we are planning on using the truck for what it is and not to bling it out. I dealt with the manager, Mo, primarily and it was a smooth negation given I knew what I wanted and did my homework on price.

We had to come back and finish the paperwork since the day we agree on price, my wife wasn't there to sign given that was our plan. When we came back to finish the paper work, it was a Monday and we had scheduled with the sales guys a pickup time after work and let them know we were wanting to finish quickly. Unfortunately, we had to wait about 45 minutes before they got us in to finance which sucked. When we got into financing, we let the guy know we didn't want any warranty, gap insurance etc. Up front but he chose to take a long time regardless which also felt like Richardson wasn't very considerate of us. After 2 1/2 hours, e didn't have time for the car walk through and let the sales guy know that. He offered to send us an email with the links to instructions on how to remove the hardtop along with links to the Jeep Wave program. Needless to say, we never received an email. We followed up and sent him an email requesting the info two weeks later but still no reply.

Overall, this dealership is nothing special. I wouldn't necessarily recommend them for any activity that needs quality customer service. Really, I would just buy from them if they can meet your budget price and take somewhere else that values each customer and their unique jeep experience.

Service center is Great. Their manager is very friendly and helpful. Team overall is very knowledgeable and they listen to what you need.

My experience here was great. The sales professional, LV Elder was great and easy to work with. The sales manager, Gene Fletcher, was willing to work with us and was great. My experience here was amazing.

I just bought a Jeep Patriot from the guys at Richardson Chrysler Jeep and if you haven't dealt the Sales Manager Matt Major and his team, you are missing out. My Sales Consultant Tony was friendly and knowledgeable, but these guys got me a deal that I can't beat...Go see them for all your Chrysler Jeep Dodge and Ram needs!! Thanks Guys!!!

Great purchasing experience with Curtis Lacy. No haggle, no games, seamless buying process. Highly recommended work with Curtis and is his dealership

I went in there for an Express Oil Change on 6/3/15, and I went in during lunch break, at 12PM, and the oil change was done quick, in less than 20 - 30 minutes. They were friendly and got me out to be back at work on time. Rick was the one assisting me. I spoke with him earlier and was very friendly and helpful.