Ty was our sales person. He was really amazing!!! I recommend him to anyone trying to find a new vehicle. He made all so easy and smooth, nice guy, very helpful. Great experience, great people at Richard Karr!
We took my wife's car in without an appointment for what we thought might be a serious problem. Leonard Betts got us checked in and promised to get it diagnosed that day. By 4:00 that afternoon, he had called and said the car was fixed, it was minor, and it could be picked up. I went to pick it up and Leonard explained the issue. He went to get the car, and when he brought it out, he had taken the time to run it thru the car wash because my wife had brought it in filthy! I didn't ask him to do that, he just wanted to provide great customer service, I guess. Really happy with the way things always go here. I will be back soon to put some new tires on the car.
mr. karr and his team gave us a great buying experience. our salesman, ernesto, and sales staff were friendly,courteous, and a pleasure to deal with. we got my mother the car she wanted at a competitive price. she left happy and my thanks to dealership for making it happen.
My wife and I really enjoyed our experience at Richard Karr Motors. We originally went to look at a Cadillac, but we decided we liked the Acadia Denali better. They made the experience very simple and quick and gave us a great deal on our trade. I also like that they did not pressure us - they let us think about our purchase for a few days. They were very responsive to our questions. We will definitely return to Richard Karr in the future.
Even tho we didn t buy here the experience was awesome. Ty our salesman was great when dealing with us. He really paid attention to everything my wife wanted in her new car and offered solutions.
I am writing this review solely based on my experience with the collision center. The work is half a** and the customer service is trash! I hope this review will save someone else from the headache and nightmare that I had to go through with this body shop. Think twice before choosing this body shop for your repairs. I had paint overspray all down the passenger side of my vehicle and chose this body shop to do my repairs. I went in to get an estimate on 3/20/2017. Howard Schnorrbusch wrote up my estimate and asked that I bring my vehicle in for repairs on Monday 3/27/2017. On Thursday 3/23 I received a text message from Howard stating that they were sending my vehicle to Jesse Britts for the knee assy and alignment. I responded back on Sunday 3/26 with Who s this . Howard wrote back The car is back and we will start doing the fender replacement Monday now that it s drivable . I responded with this is Danny and my car will not be in the shop until Monday 3/27, and that he had the wrong customer. He responded with OK . I dropped my vehicle off on 3/28 to have the repairs done. He called me back on 3/29 stating that my car was ready for pick up. I wish I had not gone that day. When I got there, he said the clerk has your keys and your vehicle is ready. I said can we go out to inspect the vehicle. During the inspection, I found that my car had chips in the paint, all down the passenger side, and bumper where the paint had been removed. There was also still paint on the vehicle (fog light, & door handle). I told him that I was not happy with the work and was not taking my vehicle home that day. I asked that he get back with my insurance, send a supplement if needed, and have the repairs done right. He argued with me that the chips in the paint were from rock chips that were already on my vehicle. I told him that I had pictures of my vehicle before the repairs were done and there were not tons of rock chips on my vehicle. He argued with me until I was upset & frustrated, then told me that they would touch up the chips with paint and buff the vehicle, I left the office. I got a call on 3/31 stating once again that my vehicle was ready for pickup. This time it looked as if someone had buffed the vehicle that had no clue what they were doing, looked like they tried to cover the paint chips with paint that was darker than the rest of the vehicle, there was also paint still on the fog light, and chips on the bumper and door. Several of the paint spots were not removed and were covered up with touchup paint. Once again Howard and I argued for almost 35 mins. He argued with me until we were blue in the face stating that these chips were rock chips that were already on my vehicle. We argued to the point where I could no longer look him in the face and finally told him that I felt they were giving me a half a** job to get me in and out. I gave them several chances to make things right, I could not understand why a body shop that I chose would be so argumentative, rude, and not caring about me or my vehicle. Didn t know why they wouldn t get back with my insurance to make things right without arguing with me. Think twice before choosing this body shop for your repairs. I ended up having to get with Dennis Davila the shop manager. He was understanding and allot nicer, but still didn t make sure things were done right. When I walked into the collision center I was not greeted as a welcomed customer nor would they acknowledge that I was there. Never again would I choose this body shop to have repairs done. Too much of a hassle and when you are already stressed from dealing with having your car in the shop and being in a rental the extra stress is not worth it. I feel things could have been handled a lot differently, but they weren t. My vehicle is still not 100% and I would give this body shop 0 stars. I am hoping this review will save someone the hassle and headache. Attached are some of the photos of my vehicle when I arrived at the body shop after the paint had been removed and Howard stated that my vehicle was ready for pickup.
Worked with Thomas who I initially began conversations with via email from viewing vehicles online. He got back to me promptly with good answers and was very helpful when I came in for my physical test drive and in person questions. Enjoyed my experience and was surprised how quickly I was able to go through the whole process and begin enjoying my new truck!
I did not have service done. I arrived with a tire that had a screw in it causing a slow leak. I did not have an appointment but I have always had good service in the past and since I bought the tires there I chose to have the work done there. I was told it would be a 3 to 5 hour wait before tyhey could get to it. I decided to take my vehicle else where and they were able to do the tire repair in 45 minutes and no charge.
Very Professional and super friendly. They have a State of the art Service department! With great people running it !
When we decided to begin the process, we talked with Jenifer Twitty and she was absolutely amazing, very professional and easy to talk to. We told her what we were trying to do and she listened and did an amazing job getting everything done in a timely manner and was a pleasure to deal with. Will definitely highly recommend anyone I know to go see Jenifer at your dealership. Amazing job all the way around!!! Thank you very much!
