Rex Healthcare Review

I love Rex. My son was born there in 1988 and it was a wonderful experience. I more recently had been in several times for tachycardia (now fixed). I got in immediately each time and found the nurses and doctor to be extremely kind and capable.

Terrible. I waited with no help for over an hour. Way too crowded and no service. Complete waste of money and no help towards my condition at the time

My mom was on 6th floor and received the worst possible care you can imagine. You have to beg for a nurse to help with anything. No compassion whatsoever. We would use the nurse call button for someone to come help and no one would come. Finally went to the nurses station and they are all laid back with their feet propped up. No professionalism at all. I am a nurse and am simply appalled by the lack of care. There definitely won t ever be another visit here from this family

my son was born there. they gave us five star treatment and hospitality

I have one rex baby!! the womans center is great!!!

Let me say this the best hospital hands down the staff was very nice clean environment my experience was love couldn't ask for a better staff on 9/4/2020

Staff shows no compassion and not organized. Maybe Duke hospitals are professional

I have not used UNC hospital. I used to go to UNC network doctors.when it comes to billing and charging U the are super star. provide a decent medical care, let's say , they like to seee U again and again, and U will pay again and again and again and again.......

I admitted my husband last night to the emergency room, today I spent over an hour trying to locate what room he had been moved to. I was transfered over and over. Needless to say when I arrived the nurse on duty a@awas very rude and appeared as though she was annoyed with being asked questions! I will continue to only use duke from here on out ! If your ok with told i dont know this is the hospital for you!

Fred is still n surgery we have another hour or so to go.

I went due to severe abdominal pain. They treated me promptly, courteously and very professionally. I hope I dont have to ever go back, but if I need healthcare, this is where I will go.

We went here in labor Jan. 31st and they Dr. James Hardy turned us out for false labor . Said we needed to leave and go where we were supposed to go 15 mins down the road to Wake Med . We had decent insurance accepted by the hospital. We liked tlwhat they appeared to offer but that didnt matter. By the time we arrived to wake med it was to late for any kind of comfort because in that 15 minuets drive she was ready to deliver . Thank God for the wake med team he was born a healthy boy. I will never use ReX and will never forget to mention it to any person who may think about using them in the future for any reason.

I was scheduled for surgery at 1:50 on a Thur and didn't get into the OR until 8pm. The excuses I heard were "emergencies" and "short-staff." Yes, it was the Thur before Labor Day weekend. Life goes on. Plan accordingly. I received no other information or comfort. My surgeon didn't visit until 6pm and defensively said it was not his fault. I cried out of frustration and anger at the nonchalance of the staff and the hospital. I didn't get to my room until 11pm. The next day/Friday I asked for food (hadn't eaten since Wed) and when would the three IVs be removed as they were constricting and one was very painful. I was told via intercom that I had to order my food and it was past breakfast. I explained that I didn't even know the process and was wired up. Shortly after, a nurse came in to give me meds. I asked about removing the IV. She was curt and advised that she was the only nurse on the floor and that she had others to attend to first. She must have realized something in her attitude and removed the IVs. The whole experience at Rex was horrible. I felt that my care and comfort were not a priority. I'm only giving one star because I came out of alive.

Will reevaluate after the visit. We went to clayton er to be diagnosed with renal failure and multiple myeloma. We were advised to come to rex for treatment. So we left got our things from home and cane here... literally all his bloodwork and images are in the system and rex can see them. We have sat here for 5 hours!!!!! And counting. Its rediculous. Another hospital has already done the work and we have to wait a quarter of a day!!!

I just had a family member in the ICU and I have to say that all the nurses there were great with him. They were not only professional but genuinely seemed to care about not only the patient but us as the family also. I realize that there are some bad reviews on this and other sites, but please keep in mind that most EDs have bad ratings thanks to people using them as doctors offices. Most of the in patient units have great customer service. I would definitely use Rex as my hospital of choice.

This was where i was born and I will always remember that. :)

The staff was great and very apologetic...however the receptionist in the second waiting room for same day surgery was very rude to an elderly man who was asking questions about his wife because it was getting late and he could not drive at night . The recovery nurses were wonderful.

Worst hospital I have ever been to. I received treatment there on 10/21 via ambulance due to a sport accident. Waited on my bed for 45 minutes after being set up by the EMTs from the ambulance. Sat in excruciating pain until I was finally seen by incompetent nurses and the PA. Didn't even get access to a doctor. Turns out I ended up tearing my ACL/MCL with cartilage damage as well (after going to Duke Orthopaedics which is awesome by the way). The PA had a smirk on his face after he told me what I probably did. The radiologist was unprofessional and her assistant had no idea what he was doing. Its not that hard to position the background slide for X-Rays. DO NOT GO TO REX. Worst hospital without a doubt.

Just showing my appreciation to cancer center of Rex Hospital : Dr. Olajida, Erin Adcock, Kimberly Fradel all nurses, and staffs .Everyone is wonderful,sweet, kind and professional.thanks for the wonderful care I receive every time. I m in awe of the great people there.

My mother has been seen in the Emergency Department numerous times and was admitted on more than one occasion. I cannot praise this facility highly enough. We did not experience one staff person who failed to treat my mother with respect and help her maintain her dignity in difficult circumstances. The doctors, nurses, aides, room service, transporters-everyone was kind and patient. I highly recommend this facility.

This hospital is the worst hospital. I came in as shortness of breadth I drove to ER, there was a Dr in emergency department identified as Chakka whereas on my Medical record she is not the Doctor of record it says Dr is Christine Thomas Knettell. I have not seen this Dr Knettell, manipulating the MR is a crime changing the dr's name when I never saw this Dr. Dr Chakka diagnosed me as having Pulmonary embolism and started heparin she sent me to CT scan which came out negative she continued to give heparin (a blood thinner to dissolves clot). then she did an echo of heart thought I had a heart attack, obviously I did not have chest pain, I was ruled out for heart attack and pulmonary embolism. when asked why I was given heparin she said "I don't want to take a chance to save herself". I was shifted to ICU with nasal canula oxygen. The heparin kept going overnight and my hemoglobin kept going down I profusely was bleeding into my lungs. An Intensive care Dr named Dr Meehan came I said to her to discontinue the heparin. I had to take charge and discontinue this heparin if I did not I could have bled from every orifice in my body.They gave me tons of antibiotics besides every culture they took was negative. it was a viral pneumonia but they simply failed to diagnose this. My oxygen saturation was 85 percent due to bleeding in my lungs. The next day I was intubated taken to Operating room and a pulmonologist sucked out large amounts of blood.
Dr Chaakka and Dr Meehan are incompetent.
These people play with your body to an extent to cause death. when asked for medical records I did not get the full detailed records they manipulated everything. The nurses never came when call bell was pressed they simply ignored and caused additional problems for the patient and stress. ---Dr Nazeer

Wonderful, professional , caring staff. Highly recommend Dr. Wyker, his PA, Steve Smith and all the nurses who took care of me - Christine, Sabra, Cathy.

My wife and I came here to deliver our first born, and it was a really great experience. Our main nurse during delivery was Lindsey and she was super friendly, knowledgeable and just a pleasure to deal with. She is truly awesome at what she does. The rooms were really nice and they almost treat you like your staying at a resort. The moms order each meal while they stay, and the staff brings it up about an hour later; much like room service. The food was really good too. All the staff was very helpful and pleasant. Overall, they made this a very nice experience.

Total price gouging, and the billing department is a nightmare! Was referred there for an iron infusion and at no point was told that they would charge 500% more for the infusion than going to a private clinic. When my insurance was declined they appealed. I thought they were being nice but turns out my insurance declined because they charge an arm and a leg for something that can be done far cheaper down the street. They got the decision overturned but again didn't explain that my out of pocket would be almost $5000 for the 2 infusions (1 month apart). I am a member of an online anemia support group and found that EVERYONE on the group paid way less than I did. In fact no one paid more than $1000 without insurance. What a scam! No one really thinks to shop around for prices when they are sick but now I will. I had no idea they could do that. Surely there should be some law against this kind of thing. I'm already paying over $1000 a month for insurance. On a positive note the staff where nice but this unfortunately doesn't make up for the shady billing practices and lack of communication.

Wouldn t recommend this place if you have a option . Service is horrible .

Terrible care. Haven't managed pain in the slightest. Won't give me otc drugs prescribed by my doctor (gas x) And others. Allowed my daughter (15 years old) to see me half naked, an on life support. NEVER come here.

This Dr. Arun Manikumar was nothing but nasty. He refused to complete my exam, and still wants to get paid. He does not know the meaning of good customer service, and needs to go back to school. Empathy does not exist with him, so if you are in need of a physician that cares you may want to run as fast as you can in the opposite direction. I used to be a long time patient of Rex and would drive pass Wake Med during an emergency but never again! I will be contacting the joint commission and health department to file a complaint. I have already contacted the clinical manager for the emergency dept regarding his negligence.

Brought my mom here for severe pain in her neck causing tiggling in her neck. Worst experience ever. Miami ERs have been a much better experience. Shame as Rex used to be a good hospital. I was here myself before and was treated very well. I would bring your loveds one here. Wakemed was a much better experience.

Truly a great experience! I had back surgery on Feb 3, 2020 and spent the night at the short stay unit on 4 West floor of the hospital. My nursing care team spoiled me with professional care and attentiveness. Even the food was awesome. Thanks REX! What a wonderful team you have built!

I came to the hospital because I was having a allergic reaction and the lady that checked my vitals signs was nice but when they were going to put the iv in me the nurse was being very disrespectful & rude I always liked coming here but today I experienced a bad service

Just accompanied my sister into the ER, the receptionist actually said "Is something wrong, why are you staring at me?" This in the middle of my sister having a ruptured ulcer!!! Can not believe this is the face of "care" at this hospital!!!! If I could leave negative stars, I would have done so!!!

Normally hospitals give me the screaming willies. Maybe its the smell. Maybe it's genetic programming that warns us to stay away from concentrations of sick people. Maybe its the perfectly reasonable fear of MERSA. Anyway, I recently visited REX Raleigh to take a coworker to the ER. He was in town from our Toronto office and experiencing some seroius gastric distress. Arriving at the hospital by car, the signage for the ER is a bit confusing; there are signs for a CHEST PAIN EMERGENCY and (regular) EMERGENCY that might suggest that these are separate entrances. Combined with the fact that there are two curved, covered arrival areas leading to big double doors, you might conclude that the smaller one on the right is for fest pain patients and the larger one on the left is for general emergencies. This may seem like a petty complaint but some patients arriving at the ER might waste precious seconds. There is both a multi-level parking deck and a ~200 car outdoor lot; I parked in the lot. It's an open lot and parking was free, at least during the two daytime hours of my visit.

As far as the visit, I had positive interactions with all the hospital employees working reception, security and even janitorial. The ER waiting room is large, well arranged and comfortable. There are multiple TVs, drink and snack vending machines (pricey though), and a play area for kids. The men's room has only ONE stall and two urinals however, which is at least two stalls and one urinal too few for the size of the waiting room. They also have free WiFi, although it appears to be capped at about 3 MBit so don't expect to be distracted from your woes by HD video bloopers :). On the plus side, I didn't notice any Hospital Smell, at least in the Triage and waiting areas.

My coworker lives in Canada, which has a national health system which provides completely free health care AFAIK. He said he was perfectly satisfied with his experience. He was admitted into triage immediately and discharged in about two hours. Paperwork appeared to be minimal. Note that his experience was probably helped by the fact that our employer provides heavily subsidized comprehensive health insurance;YMMV.

I had my gallbladder removed 2 months ago.
I was never informed about the risks and side affects.
Very sad to not be upfront with patients.
Nurses were great but surgeon did not explain much!

Partner has been there twice in the past week and each time they sent him home worse than when he was admitted. Poor quality of care all around do not go here unless it's a simple stitches.

Had fantastic service in the emergency room during the night shift. Low wait time, fast and reliable service!!

The doctors are horrible in the er and some nurse but most nurse in the er are amazing.

The people at REX saved my life. The ER staff (particularly PA Jeff) and nurses who treated me in the hospital (especially Camille, Jeanine, Vickie, and Glenn on 3 East) provided exceptional care. I really could not be happier with the nursing staff--they were kind, very knowledgeable, prompt, and professional in dealing with all my needs, questions, and requests. Other staff members also treated me with sympathy and respect. Quinesha, who wheeled me from one of my tests, was so sweet and provided much-needed emotional support. Even the housekeepers asked me how I was doing. I highly recommend the facility and would not hesitate to come to REX if I ever have another medical emergency.

My comments are about the medical floor (3-West): Many excellent and dedicated nurses and nursing assistants. Generally good care and attention from staff. Meals are better than expected. Negatives: zero security; there are no access controls at all; anyone from the street can come onto the floor. The nursing station has a few people who seem to work little, and are focused on their cell phones. If you have a long delay in getting a response to a call light, your family members might need to look for help.

The ER receptionist was a bit snooty, but al the nurses and the PA was fantastic!

Don't get me wrong - the medical folks are great. But, their record keeping is decrepit. Lost my surgery notes from nine years ago. Inexcusable and unprofessional.

***Update - They weren't lost. They were archived off-site. Rex found the files and got them to my doctor post haste and I am good to go. I have updated my rating to where it should be, Thank-you, Rex.

I want to give a BIG shout out to FAITH in the dining facility. She is helping me send a meal to a friend who has been taking care of her elderly father. She was kind and helpful and I so appreciated her patience with me!

Worst experience of my life went in for an MRI today with sedation get back from MRI have blood from my nose, coughing up blood and a scratch on my leg and coughing really bad...was told to my wife when she questioned about it that they had to put in a nasal airway and put a breathing tube in. I have had several Surgeries and this has never happened before also worked 10 years as a paramedic and 4 as critical care never have I heard of this happening and no one could give us answers. Just got home from REX which is an hour and 15 from my our house and nose has bleed all the way home and hurts....also a Pct removed my IV which legally is not in her scope of practice and had a very bad attitude and was ease dropping out side of my curtain listening to me and my wife's conversation after she was told atleast 5 times to close the curtain after she said I could get dressed.....will never ever be back to this hospital....

I drove my dad up to Rex from Wilson NC on Thursday. He had a heart catherizatio there. They let my mother go in and wait in the waiting room but due to covid I was not allowed to wait with her. I sat in my vehicle from 6:30 am until 1:45 when he was discharged . That's okay but if they are not going to let you go in , then they need some restroom facilities in the parking area for people that just have to sit and wait.
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