3 years ago
I have written with SMAEK over their FB page and u...
I have written with SMAEK over their FB page and unfortunately experienced a great lack of service memory and customer coverage. I got flabby answers when I just asked if I had to share a meal with my boyfriend in their restaurant as I can't eat their main courses, and at the same time I advocate fighting food waste. To this I get the answer that I must not share, and can eat a starter if I can not eat a main course alone. I have never had a problem in sharing a meal as a couple, and I think it is appalling that SMAEK is so petty in this situation.
I therefore recommend not stone.
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Ift. SMAEK's answer to my rating, it is a pity to see that they do not stick to the truth, but write half the story to reverse the dynamics.
It's quite right that I asked if I had to share a brunch with someone else, since I can't eat that much - I also wrote that I would of course buy drinks next door and not use free juice and coffee which is included in the offer. In theory, it's the equivalent of going out with a friend where he eats brunch, and I buy a soda because I'm not so hungry. SMAEK writes that this is not acceptable to them, to which I ask whether you should not share another dish with them, for example a lunch / evening dish if you should like it? In addition I get the answer that it should not. I have never eaten in a place where there are restrictions on sharing his food with a partner or friend ...
That SMAEK chooses to write (in their reply in here) that it is not about food games, but that I will not pay for their product is their opinion - since they have restrictions on whether to share food on SMAEK, I do not think that there is a great focus on neither food games nor customer service.