Respitec Medical Care and Equipment Review

It would be amazing if they ever answered the phone. I have an idea, HIRE some help.

Never answer their phone. For a medical supply company this is criminal.

Go somewhere else for your CPAP supplies. The customer service at this place is horrendous. First they didn't verify the address to send the equipment to, so it went to the wrong place, and because the equipement wasn't returned they won't issue me a refund or send me equipment to the correct address. Then they hung up on me twice when I called to get a status on my equipment. When I leave voicemails they often don't get returned.

I've had to call in to get medical supplies. They haven't returned in my call in about 3 weeks or so. I'm going to get it somewhere else. They charge really high for replacement pieces compared to other medical suppliers.

We as a company would like to remind each patient how the Industry has changed their requirements which affects how the orders are processed by the Healthcare Professionals. The majority of Insurance Companies require yearly visits to your Physician with documentation stating the continued use, benefit and compliance of the equipment, a Detailed Written Order for each item being dispensed yearly and a Prior Authorization from the Insurance Company. Please understand it takes time to obtain each piece of information for each patient in order to fulfill the requested order. We at Respitec Medical appreciate your business and loyalty.

Rude, rude, rude. I've received my supplies from them for years and it was a pleasant experience but I don't know what has happened. Customer service has declined over the past year.

They make ordering supplies impossible. Never awnser the phone, terrible returning calls.

No one answers phone. Voicemails never get returned. I was told they don't deliver supplies; their web site says they do. The woman who I finally talked to was condescending and rude.

I have a problem with my cpap machine and the tech I talked to was clueless. I am contacting Medicare to see what we need to do to give the Medicare provider contract to another company.

I am so frustrated I am crying. The right hand does not know what the left hand is doing. I was supposed to be contacted in November for new supplies. I am having to jump through hoops and receiving promises they cannot seem to keep.

Customer service is dreadful. They don't even answer the phone.

I have to admit, after seeing the reviews on here, I was VERY apprehensive about being referred to this company. However, I have interacted with customer service via phone on 3 separate occasions now and all 3 times have been beyond reproach.

For a large portion of my career I had to monitor calls for compliance to customer service and privacy standards. Each one of my calls to this company would have received high marks for both, not perfect by any means but definitely well above average. No one was rude, no one was curt, no one told me they could not help me. Each individual I spoke to was polite, knowledgeable (about their portion of the interaction) and as helpful as they could be.

Let me expand on that "as helpful as they could be" part. So, we, as patients, are informed we need some machine or device to assist our daily lives. We, as patients, sometimes do not understand what has to happen from the moment the Dr. says, " you need xyz" to this item being in our hands/home. It is not an instant process, it is not a quick process. It is not a process solely in control of any one entity in the process. There is a minimum of 3 entities involved (Dr., insurance company, DME company) there could be, and usually is, more entities involved.

Imagine this scenario as a comparison, you are planning a birthday party for anyone in your family. What can go wrong and where? If no one shows up but you sent all the invites and called to make sure they received them, is this your fault? If the party store was out of the particular balloon you wanted, who/what/how could that be overcome? Finally the day of the party arrives, but guests aren't controlling their kids (or themselves), again - who is responsible? Some responsibility falls on the planner for some issues - balloons (check more stores, etc.) ensure directions, date/time are clear on invitation, etc. But what if that type of balloon is no longer being made? It might take a while to find out, not everyone at that store may have known about that type of balloon - it could have been that clerks first day. Finally, the guests themselves have a measure of responsibility to figure out and know how to behave for each situation they are in.

Why did I use that comparison? Cause it fits. Doctors do not know ALL insurance companies criteria; it is the responsibility of the insurance company to make sure the policies are clear and made available, it is then the responsibility of someone in the office to ensure they are reviewed when a prescription is made. Sometimes this is missed and it is caught after the script is sent to be fulfilled. Some responsibility falls on the patient to know what their part in the process entails and, most important, to not assume everyone knows everything.

Absolute disaster in every way possible. Multiple orders sent to them were never filled (including a walker) or they required weeks and weeks of follow up before we got anywhere. These are time sensitive items that they continually mismanage. Our credit card was charged for over 1 year and they REFUSE to send me copies of ANY of the billing. I believe we were over charged for equipment but their billing department continues to not send me copies upon request. Countless calls not returned for many many different issues. They have refused to fix a syncing issue with equipment, refused to come out or train a caretaker on how to use the equipment they sent out. An emergency situations was recently severely mismanaged. We had a broken mask for a bi-pap and they NEVER replaced it despite days and days of back to back follow up calls, stating it was an urgent situation... we had to purchase one out of pocket to avoid hospitalization and a month + later, they STILL have not sent it. PLEASE STAY AWAY! DO NOT USE THEM!

Worst customer care I have ever experienced. I have been calling and leaving messages to re-order supplies for 3 weeks now and I have yet to get a call back. Guess I will need to order all supplies thru Amazon and just eat the insurance costs.

I have been dealing with Glenda at the Kissimmee office over the past 3 years and receive excellent service every time. Based on some of the negative reviews posted here, it appears that she really is the brightest light in the company.

I have. Been with this company for years. They used to be wonderful to work with. I am a very compliant patient, I see my physician every six months and take care. If my equipment properly. The last 3 times it has been time to reorder supplies it has taken me an average of 6 weeks to just get someone to return my calls.

Used to be good... Not any more. I ordered supplies from this place in the past without issues. Now I have to leave a message and wait almost a week for a call back. It's been 3 weeks since I ordered new supplies and they still haven't shipped them. Customer service is something this company no longer has, unfortunately.

I will no longer use this company for my respiratory needs They have no sense of urgency. I have a bad sleep apnea and my CPAP broke around August 2018. It is November 2018 and still no replacement. This is with both primary care physician and respiratory doctor providing medical orders for a replacement including medical notes.

I just told my respiratory office to resubmit the orders to another company! No more Repitec!!! Here is another bad review for your collection.

I give them zero stars, but the form wouldn't let me. There is nothing worse than having a CPAP Machine from this Co, and it breaks in 11 months. They picked it up for repair, and I never saw it again. Every Customer Service Rep denies it. If you look online, this company has horrible reviews. I lived with no CPAP for over 18 months. I stop breathing 25 times an hour. I don't recommend this company with your life. I wouldn't buy anything from them again. There are so many great companies out there that care about you. Please pick one of them. Thanks for listening.

If I had a choice I would give it zero stars. The company never returns your calls. Customer service never answers their phone. I have waited months for resupply and can't speak to anyone. The insurance has no clue as to what is going on. I suggest you start with a different company. Regardless of how many steps must be made for orders or re orders, it's not an excuse to not return customers phone calls or to answer the phone.

Customer service is non-existent - takes them 2 weeks or more to fill orders once they get the authorization.

All techs who come to our home have been very kind, knowledgable, and also engaging. Kevin was exceptional!

I call and only get a voicemail recording. I leave a message and no one returns my calls. I dread calling them every time I need new supplies because it takes at least two weeks to get my cpap supplies ordered and sent out. I will be finding a new supplier.

Very rude staff, all of them. Was told that I have to pay for a c pap machine that my insurance has already paid for. They refuse to show me what they were billing my insurance. So I called my insurance company and they were billing them for services unrendered. So guess will be getting a big fat audit, courtesy of me. I know longer have the machine , thank goodness. Now go bill whoever has it you crooks.

Worst company ever Orlando and Kissimmee locations are crooks please beware. Bad customer service and rude staff Kissimmee facility real dirty and staff is real ghetto

I guess i have a case of you dont know what you have until its gone fever. This place was extremely helpful, however due to changing my insurance, i had to switch to another company who literally told me that if i die, due to them not being able to get me a supply on time, that its not on them. Respitech was always helpful, and i have no complaints

HORRIBLE! AVOID THIS PLACE AT ALL COST!!! My husband has been using the same machine for almost 7 months without replacement because of the bad customer service and bad administration of this place. The same is happening with my mom, is not just one customer!!!

Horrible experience... First I was miss informed about my insurance, when paying my bill the system was down, when ordering supplies I never received a call back. I will say the lady today, deslyn was very nice and knew what she was doing... For her....

I Can never get no one on the phone unless I make a scene on the phone.