Laura Bottecchia

Review of Respitec Medical Care and Equi...

Absolute disaster in every way possible. Multiple ...

Absolute disaster in every way possible. Multiple orders sent to them were never filled (including a walker) or they required weeks and weeks of follow up before we got anywhere. These are time sensitive items that they continually mismanage. Our credit card was charged for over 1 year and they REFUSE to send me copies of ANY of the billing. I believe we were over charged for equipment but their billing department continues to not send me copies upon request. Countless calls not returned for many many different issues. They have refused to fix a syncing issue with equipment, refused to come out or train a caretaker on how to use the equipment they sent out. An emergency situations was recently severely mismanaged. We had a broken mask for a bi-pap and they NEVER replaced it despite days and days of back to back follow up calls, stating it was an urgent situation... we had to purchase one out of pocket to avoid hospitalization and a month + later, they STILL have not sent it. PLEASE STAY AWAY! DO NOT USE THEM!