3 years ago
It was a really awful experience dealing with Rent...
It was a really awful experience dealing with Rental Results. On a practical level communication was always very bad. Emails were usually not responded to for weeks, in spite of numerous reminders. Simple maintenance issues were ignored and rude dissmissals issued when these were asked about. I had to endure taking them to two Tenancy Tribunal hearings at which I was insulted and slandered by the 'Director', who, apart from issuing outright lies, kept talking rudely across the judge. This resulted in the tribunal needing to adjourn for a second hearing because of the epic time-wasting caused by the Director's prevarication over what was a simple maintenance issue.
In general the agency is characterised by very a high degree of incompetence and ineptness.
The 'Director' was particularly unpleasant to have to deal with. She routinely prevaricated about any issue on an epic scale rather than deal with it and she often resorted to unpleasant bullyng tactics.
I notice that other reviews which point out similar things have been responded to with long rambling responses from the Director which attempt to self-justify. Let's see if she does the same here. I recommend avoiding Rental Results.