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What reviewers say about Reekon

Generated with AI from 12 reviews on Trustburn · updated 6 days ago

Customers describe Reekon as an amazing and reliable company with excellent, top-notch services. Reviewers frequently praise the professional team, user-friendly website, and responsive customer support that helps improve key customer service metrics.
What does Reekon do?

Reekon is a semi-autonomous customer service automation platform that handles e-commerce and IT customer inquiries via emails, phone calls, and live chat. It identifies question types, analyzes knowledge bases and historical data to provide answers, and integrates with systems to perform actions or assign tasks to live agents.

Are there any complaints about Reekon?

The reviews on file do not mention specific complaints.

AI-generated from reviews on this page. Verify anything important with the company directly.

William Salvas
Reviews 1

I recently availed services from a company and I'm really happy with the outcome. The quality of their work was great and the turnaround time was impressive. I would definitely consider using their services again in the future.

Annie Racine
Reviews 1

The services provided by Reekon are excellent. Their website is user-friendly and easy to navigate. The customer support team is very helpful and responsive. I would highly recommend Reekon to anyone looking for top-notch services.

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About Reekon

A semi-autonomous customer service automation platform that handles e-commerce and IT customer inquiries via emails, phone calls, and live chat. Reekon identifies the type of question, analyzes the company's knowledge base, FAQs, DBs, historical data – tickets to provide the right answers; integrates with internal or 3rd party systems to perform user-requested actions and assign tasks/tickets to the most relevant live agents or engineers to deliver the best possible customer experience.

Reekon helps businesses to improve key CS metrics such as inquiry deflection; average ticket handle time (AHT), costs per ticket, queues and wait time reduction, and improvement of customer satisfaction rates.

Website
reekon.net