4 years ago
Save the owner and the tenants headaches and go wi...
Save the owner and the tenants headaches and go with another company. We had a rental property under the management of Red Door for about 6 years. The first four years, everything ran smoothly, with a very dedicated broker, Susan Halveston. When she left everything deteriorated, specially when the property started to be managed by Rudra Seegobin. The last turnover has been a complete nightmare for both parts, us and the tenants. New maintenance company (Stephen at Punch out Time) is a disaster too. Nothing was done during the turnover and worked was not supervised by Rudra or Greg DeWitt (a Red Door co-owner). The 3 amigos kept receiving $$ when nothing was fixed. The property was turn to the new tenants with holes in the walls, dirty faucets and showers, no bulbs, broken window screens, moldy blinds. Move-out and move-in forms were not filled. Only work done by Rudra was to forward us emails by the tenants, without taking any action. She also gave our contact info to the tenants, forwarded to the tenants a confidential email between Greg and us, and disclose information without authorization. Based on the other reviews during the last 2 years, we have not been the only ones with this experience. In response to your comment, Greg, you might have mistaken us from another customer. The A/C unit in our property was replaced three years ago for a brand new system by American Home Shield and did not have any issue last summer. When the system failed to cool down during a heat wave this summer, we ( not Red Door, nor Rudra) spent a whole Sunday calling emergency services. When we could not find any company to offer service within 2 days (it was a heat wave), we (no red door, no Rudra) bought and deliver a portable unit to the tenants the following day after they report the incidence. The A/C was fixed within 4 days. We have Home Insurance, and as you know, we have promptly used every time the tenants have reported any issue. I can talk, however, about my last invoice with your maintenance company of $395 for replacing two bulbs (!!!!) and "repairing" the whole in the screen the previous tenants caused. Well, as it results the screen was never fixed, nor the blinds. As I said, run away from this company. Will be glad of posting the pictures that the new tenants sent us the day after they move in.