Realty & mortgage co. Review

This company does not do a good job at all with respecting or caring for their tenants. If a property is run by this group, please run! I ve complained through calls and emails for months about noise complaints from my upstairs neighbors, where they were stomping until 2am in the morning on a daily basis and have a very large dog. Nothing has changed. I ve since had to begin my search for a new place of residence in hopes for a sleep filled night.

Do NOT give these people your money.

TLDR: Nonexistent communication, accountability, or professionalism. Makes their employees leave fake 5 star reviews.

Run away and don't look back at any of their properties. Refer to their Yelp pageS, as their Google rating is conflated with either fake positive reviews or reviews that were written too early. I know this because one of them is from my building manager before he got fired. I never review, but I had to because their rating should be negative 3 stars.
I was optimistic when I first went into this office to sign the lease. Lisa (who I don't think is there anymore as of September 2020 since my emails won't go through anymore) was welcoming, assuring, and answered all questions. But that completely flipped after being locked into a contract. I had been calling and emailing for OVER TWO MONTHS about repairs that needed to be done (one AC unit was broken, bathroom and kitchen were not finished on move in day, and still aren't almost two years later) and parking. She was either never in the office or avoiding calls. She personally told me email was the best way to reach her because she "constantly checks it" but I never got any replies. The only time I ever heard from her was when she was asking for more money i.e. lease renewal. This is absolutely unacceptable. You can see from every other review that this is common practice for this business. I really wish I looked them up prior to signing. My neighbors and I have bonded over our mutual disdain for the building and management company. I am one of the last two units (out of five) to be moving out of my side of the building. People are constantly moving in and out because everyone leaves as soon as their lease is up or ends them early if they can afford to. This company is trash and needs their business license revoked so they can no longer make people pay to suffer. How many years have they been lambasted by all who had the misfortune of coming across them?? And they still won't change??? Just take it out already.

Very bad group of people to work with. Very unprofessional

For my first home experience, Realty & Mortgage Co. gave me an great experience. They we orderly and professional. I received communication regarding my apartment in a timely fashion. Overall, the people were friendly and helpful. I would recommend them to a friend and if possible (depending on future living location) I would want to work with them again.

Melisa Wilson was exceptional!! She was a great example of excellent customer service. I always thought she was looking out for my best interest...great job Realty & Mortgage!

I worked with Melisa Wilson and she was truly one of the best Leasing Coordinators I have worked with. I found an apartment on Saturday and following Friday I had my lease signed now I am ready to pack and move in. The company itself is very professional and Melisa is very quick to respond to emails, phone calls and she is very informative. She patiently responded to my 47 emails and questions in a professional but also friendly matter. Thank you!

I understand policies and explaining them. What I dont understand is being rude, calling someone a liar, and then shouting at them across a parking lot, Eric. Customer service training could really help you.

Do anything you can to avoid living in buildings owned by these evil slum lords.

Eric, who is my building engineer, is a wonderful, prompt, upbeat guy that I know I can rely on! I never have to worry about something not getting done, thanks to Eric.
My interactions with Melisa have been absolutely outstanding. She is so very kind, patient, and helpful. I was very nervous to move into my first apartment totally on my own, but she really helped me feel at ease and get excited!
So glad that I chose to rent with this company! Thank you!

DO NOT RENT. Rented through them for 5 yrs and saw and INCREDIBLE DECLINE in bldg care. They were hot to put their relatives in the apartments, claiming they were "building managers"- no- they were LAZY RELATIVES who did not clean. The building at 1255 W. Bryn Mawr 60660 began having roaches, mice and rats!! YES. RATS. Calling them was insane because employees would never reply. Why wouldn't they reply? My guess is that they didn't want to be involved with the scandals and illegal operations of the company. If your "portfolio" is being managed by Realty & Mortgage, you may as well flush it down the toilet. You will need SUCH extensive repairs by the time you get it back that you will kick yourself for hiring them.