Ray laethem motor village Reviews

My son and I drove from the west side of the state and it was well worth the drive. I found the SUV through an internet and spoke with Mr. James Powell, a sales associate at Ray Laethem.
He was most helpful and agreed to put a hold on the 4Runner until we arrive and had a chance to look at the auto.
The SUV was in the condition that James described and after the sale he had it washed and filled the gas tank up for my son !! Obviously, James did not have to do that but it was his way of saying thanks for choosing Ray Laethem Motor Village. I would highly recommend this Dealership and the Sales Associate, James Powell !!!!
Thanks, James, Elliot loves the new wheels !!!!!

The used car sales department never took me seriously despite placing a $500 hold on a vehicle I was interested in buying. The salesman never provided a conclusive answer to whether the vehicle was certified. In the end, I bought my Jeep from a dealer 30 miles away despite living within 2 miles of Ray Laethem. I'd recommend buying from another dealership.

It was a good day. Found a Jeep right color and all. our sale man Solomon peter excellent. Should be sale man of the year not week. I will tell my friends and family about Mr peter!

Was long overdue with getting some much need service done on my 2017 jeep compass due to being a charter driver and being on the road myself. Upon getting an appointment my vehicle was dropped off, evaluated and the work needed was done before my return home from a work trip. I am completely satisfied by the service work done and the effort put into making sure everything was completed. Andrea was extremely excellent in making sure I understood everything in my paperwork and stayed in touch with me while I was out of town to keeping me appraised of completion.
I'm very satisfied with being a Ray Laethem service customer.!

I know cars are scarce, but do they really need to extract every penny out of each deal?

I recently purchased a jeep wrangler here. The people themselves are very friendly and very nice. The transaction was very smooth. Here is my major beef; they are just plain greedy.

Given the scarcity of cars, there is no negotiations on price. I thought they would at least toss in a full tank of gas and new floor mats. After expressing my distain for their resistance to put in new floor mats, they finally agreed. All they had to do was wash and clean the car, and fill up the tank for delivery.

When I arrived the next day to pick up the car, it had not been detailed and there was almost no fuel in the tank. In fact, when I was driving home, I was on fumes and had to pull over for gas. Left a pretty sour taste in my mouth after an otherwise a smooth transaction.

Mr James Powell, was my sale rep. he did a great job making me feel comfortable he explain everything. He have a great personality. Thank you so much James

The financing detail takes hours. Shouldn't take 5 hours, then "oh we need 1more document". But, I recently moved back home. And understand that the financing takes longer. My salesman Drew was awesome. He stuck with the process and got me the vehicle I wanted..

September 23, 2021
SERVICE VISIT
I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, which I declined. My vehicle was not completed until 12:30....which was a total of 2:30 minutes to complete an oil change. Needless to say I will not return there. Prior to me leaving my appointment I asked to speak to the manager and was told that he was out to lunch and didn't have a business card. I requested that he contacts me when he returns from lunch. Very poor service, communication, and very poor customer experience. The is is a prime example of lack of dealer customer experience and a key contributor as to why Stellantis struggles with being #1 in the automotive industry. As a FCA employee, it is very disheartening to see the lack of customer service commitment that Ray Laethem dealership provided.

Great prices, fantastic and knowledgeable team. I highly recommend Solomon in sales, He was great with communication and making sure I was taken care of and Donna the finance manager is a wonderful person! You will not be disappointed With Solomon and Donna working hard to get you the best of the best.

Jeff Jones and Donna are amazing too work with. I came in at 1 drove off at 330. Easy simple process they both were nice and polite. I got all the extra warranties. 10/10 definitely recommend.