September 23, 2021

September 23, 2021
SERVICE VISIT
I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:00 meeting that the department had. No communication was ever provided to me until I asked for an update on the wait time. I was given the comment that "The wait time was unacceptable and that my vehicle should have been serviced sooner and that someone should have communicated with me sooner." I was offered some car wash vouchers for the inconvenience, which I declined. My vehicle was not completed until 12:30....which was a total of 2:30 minutes to complete an oil change. Needless to say I will not return there. Prior to me leaving my appointment I asked to speak to the manager and was told that he was out to lunch and didn't have a business card. I requested that he contacts me when he returns from lunch. Very poor service, communication, and very poor customer experience. The is is a prime example of lack of dealer customer experience and a key contributor as to why Stellantis struggles with being #1 in the automotive industry. As a FCA employee, it is very disheartening to see the lack of customer service commitment that Ray Laethem dealership provided.