Rapid Broadband Ltd Review

I was so frustrated with Imagines poor internet connection. They talk about 150MB but most evenings from 4pm on it dropped to <1MB. It took the bones of an hr to get through to a help desk on Imagine and any time I had a hardware issue it took 2-3 weeks of continual calls to get and engineer out to fix. Making it very frustrating for WFH, constant drop out on zoom calls.
I am luck I have Rapid broadband in my area. Same cost and my connection is solid morning evening or night, with higher upload than imagine, but lower download max, but I don t need 150MB 30 is sufficient for our household. The family can be watching HD in the the living room, tablets or phones on and I can work without any issues.
There is always someone to answer the phone when you have a problem.
Anyway, I'm delighted to be with Rapid, great company!!!!

I have been a customer with Rapid Broadband over the last 10 years. Their customer support is excellent and when I lost my internet, they worked efficiently to get it back up and running before the day was out. As of recent COVID times and I had to work from home, they quickly upgraded my package so that I had fast broadband even when the kids were using it for schoolwork. It's great to support a business that really cares about giving the people of West Cork high speed broadband!

Only because I can't leave a 0 star review. You get horrible service for a premium price per month. They have the lowest threshold for fair usage of any ISP, and they ignore it entirely and will throttle you outside of their Fair Usage hours anyways and then act like they don't know what's wrong when you call them to find out why you're not getting the service you're paying for -when you HAVE NOT gone over the threshold anyways. Shouldn't have to call to tell them not to throttle me outside of the contractually dictated throttle hours and only if we've actually gone over the usage threshold. When you're not being throttled incorrectly and unfairly, the service is just unreliable and bad anyways, and if you call to ask why your service has suddenly gone out without warning, you're told that it's becuase you haven't been resetting the router every week- that you were never told to do in the first place, and that you shouldn't HAVE to do in order for service to work. We're to the point where we have to restart the router at least once a day to get even half way decent service. My MOBILE hotspot is more reliable and provides better service for 20 euro than I'm getting for the premium prices RBB is charging us per month. Not to mention they have terrible support options for outside of their 9-5 hours M-F. Cuz we all know all problems happen during a work day.

Edit: 7 months after I made this review and have switched ISP, rapid leaves a response saying to go to their front page for their 24 hour tech support, which is a lie. It is not and was not ever 24 hour support. Also, I neglected to mention that rapid will shut off your service for 2-15 minutes every single night in order to do data dumps, though they say it s to reset the connection to insure good service. If it was to insure good service, why were we then told that the lack of service was our own fault for not restarting our router every week (which then turned into every day). Routers are not designed to be fiddled with every week, let alone every day. They are meant to be left alone, unless a shortage happens. More to the point, the issue we were having was rapid breaking its own contract and throttling our service until we called them to correct it, because they forgot to reset it . EVEN THOUGH, we had not gone over the threshold for fair usage throttling to take effect ANYWAYS. Our highest billed usage per month was 300 GB. The threshold was 350GB, so please explain to me why 25 out of 30 days of the month, we would get throttled 24/7, not even only just the fair usage hours, which are 7-11 pm.

Their service is abysmal, they don t give a flying hoot about their customers and people should avoid them at all costs.

I have been a customer with Rapid Broadband over the last 10 years.
Great support and good internet connection... 40mbps or more
Company has been a great service to Drinagh for years......

Company has been a great service to West Cork for many years.

We got Rapid Broadband installed today and so far we are really happy with the service provided. Lynda and Josephine were fantastic to deal with and made the process so easy and pleasant. I would have no hesitation in recommending Rapid Broadband. 10/10 for customer service and so far connectivity is really fast, even for a rural location.