4 years ago
The worst hotel stay I have ever experienced. When...
The worst hotel stay I have ever experienced. When we first got our room, I was impressed. It went really bad after that. I requested bedding for the pull out bed. I called the front desk 3 times and was told they would bring it they did not. I ended up going to the front desk and getting it myself after I discovered little black hairs and other debris all over the bathtub when I went in to start a bath for my child. I asked for some cleaning wipes or spray and he told me they can t give that out and offered me a towel, no thanks have those in the room. The bathroom was not clean. Very gross. Then, when Opened the couch bed to make it for my child, there was a switch blade knife. Lovely. Moving on, there was kids playing football and screaming and yelling in the large common space until at least close to midnight. The pillows are horrible. So if you choose to stay here, bring your own. I will never stay here again. We visit El Paso often, and there are plenty of great choices.