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What reviewers say about Quintus

Based on 8 reviews on Trustburn · updated 80 days ago

Across the reviews on file, customers commonly describe Quintus as reliable with high-quality products, prompt and helpful customer service, an easy-to-navigate website, affordable prices, and fast shipping or on-time delivery.
What does Quintus do?

Quintus developed multi-channel Internet-enabled Contact Center software, notably the Quintus eContact product, and the company was acquired by Avaya in 2001, after which its technology became Avaya Interaction Center. Originally founded in 1984 as a Prolog compiler company, Quintus pivoted through expert systems and early CRM before focusing on contact center solutions. That information is based on the company's historical description on file.

What are the most common complaints about Quintus?

Based on the 8 reviews on file, there are no clearly stated complaints; the lowest ratings are 3 out of 5, and even those reviews describe the service as satisfactory or the company as reliable.

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About Quintus

Quintus Corporation was a Silicon Valley start-up founded in 1984 as a Prolog compiler company in the Artificial Intelligence "non-market" of the 1980s. Acquired by Intergraph in 1989 for use in Expert Systems, Quintus then pivoted into the early CRM market (along with Vantive, Scopus, Clarify and others) and following a management buyout in 1995 pivoted again to focus on multi-channel Internet-enabled Contact Centers, acquiring Nabnasset, Acuity, and Mustang to expand the Quintus eContact product. Quintus successfully went public on NASDAQ in November 1999 as a leading "eCRM" vendor during the first Internet heyday. Following a corporate failure involving financial restatements in October 2000, Quintus was acquired by Avaya Inc. in April 2001 where the Quintus product became Avaya Interaction Center, a comprehensive omnichannel contact center solution deployed by over a thousand large organizations.