I have been with the company for almost 3 years and have never felt as appreciated and encouraged as I do here. They have provided me with amazing opportunities to build my knowledge of the industry. Never before did I feel heard when sharing ideas even if they are small but with Quest we are all heard and appreciated.
I currently live at crescent pointe and if i could i would give this property a 0 rating. When I first moved here I loved it, management was great and they actually cared about the residents. Now i absolutely hate it, management is never available and when they are they could care less about handling issues. I have been without electricity for over 14 hours about a week ago, now it has been almost 48hrs with no hot water, emergency maintenance can t give me an estimate on when the contractors will be able to correct this issue and even though the leasing office was open today they did not answer or return not one of my calls. I cannot wait to move out of this community.
First let me say that although my experience with the apartment complex hasn t been great the staff isn t all that bad as far as professionalism no one has ever been rude or disrespectful but there are issues that exist that they seem to can t get right. I have been living at The Avenue apartments formally known as Pennlanding apartments for 6 years and and this complex is going down hill to say the least. I have had a number of maintenance issues which every time I address with the leasing office they said they will send someone out either no one shows or they come and they say they will return so as you can tell from my review that never happens. As of now I am dealing with rodents and roaches which I have never had to deal with. The exterminator comes out and does a very poor job. My dishwasher holds water and now mold is growing in the bathroom. My issue With management extends from recently when they came out to inspect my home to confirm if they will replace my carpet or deep clean I was strung along for weeks to have them say they will do neither as they don t offer this after being told due to my tenure this is what they would offer. The carpet really should be replaced it s not even sticking to the floor it comes up every time I vacuum near the walls. The life expectancy of carpet is 6 years clearly I have exceeded this mark. I have started taking notes of times and dates when I speak to someone within the office because my calls seem not to always be documented. I try to main professional and understanding but this is a bit much. I had to sign a new lease but I am eagerly looking for somewhere else to move and will be happy to pay whatever cost to break this lease as I am extremely unhappy here.
Clearly my issue is nothing new judging from the reviews. Poor customer service from the leasing office and nothing ever gets solved. Don t even reply with that generic comment because calling or emailing does NOTHING. Save yourself time, money, and energy do your research and if the management group is Quest....RUN FAR AWAY.
so far, i do NOT like the reviews i have read regarding Quest. I left an email message and a voice message and no one has been in touch with me. They just took over Suburban Hills Apt and renamed it 1840 Apartments which is odd. I will see for myself what they are like, otherwise, i'm out of here next spring. I've been here for 16 years and thought i could call this my home
Quest does not resolve the issues of the residents at their properties. You can never reach anyone at the office, ever! Leave a message and you ll never get a call back or even an email. I live at one of their properties they manage (The Springs) and if you re thinking about moving here, DON T! They remodeled the leasing office to make it look nice and modern to give an illusion that this is a nice place to live, WRONG! I pay a lot for rent, only to live with rodents- that judging by other reviews of the property, has apparently been an ongoing issue for YEARS here. Nothing has been done to effectively get rid of them! I have a small child and I keep my home very clean. I have NEVER had an issue with mice in my life. I am utterly displeased with this property and management company, if you can call them that with a straight face. If this problem is not fully resolved soon, I will be filing to terminate my lease!
Your mission statement is that customer service is your main goal. How is that possible when you never answer the phone in customer relations. Not one time that I have call have I received a call back or even an answer from someone. The property I live on has gone down hill!!! The only improvement was to the rental office decor so that you may con potential residents into renting an apartment. I am so sick of this company!! I do not suggest anyone staying at their properties. You will have nothing but problems that get brushed off with a lack of customer service all around!!
My son lives at Hilltop Apartments. I parked in a visitor parking space and he had a friend who had an emergency take the parking pass and the emergency was after hours. My vehicle was towed. What s the purpose of having visitor parking spaces and then have your vehicle towed. Last time I looked visitor parking spaces are for visitors. The office told me I should have parked on the street. Well, being a disabled veteran it wouldn t have been possible for me to walk to my son s apartment. Why isn t there a sign stating the times allowed for visitor parking spaces. If I was parked there over 24 hours, I could understand being towed. There s more issues about this apartment complex that I would give but I don t live here this complex would get a negative rating if that s possible. You can trust and believe, if anyone ask me about a place to live, I will not recommend this complex.
If I can give the avenue apartments 0 stars I would they are very disrespectful in regards to late payments sending threatening emails of eviction when you are not even 5 days behind on your rent. I will definitely be contacting you guys that office is the worst
Great company to work for! My team members and supervisors are amazing and I strive to do everything I can to make our residents happy! Here at Quest we make great customer service our main goal! I love working for Quest Management!
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