Pugi Of Chicagoland Review

Management is excellent. They will work with you. And explain to you. Service department has great hospitality. But can you use a little work.

Although i didn t buy a car through them, Devon was a kind, informative, relaxed, and non-threatening salesman. His manager on the other hand was quite full of himself to say the least. I d talk everything through with Devon. Pretty good car experience, the car price just didn t meet my number.

Did not communicate well during g the servicing process

Very bad experience.the staff they don t know how to speak to customer.never visit this place

Loved getting my new Atlas at Pugi. Everyone was awesome and answered all my questions. My salesperson, Dennis really made me feel at ease buying a car during a pandemic. We will be back for our next VW in the future!

What a piece of cow manure! This dealer should be out of business the way they take advantage of people especially women buyers. I cannot believe that I have had to deal with such rude people. First they listed the brand new car online. I printed out the paper, brought it to the dealership with me. After the test drive I said yes, and went about the paperwork. First the sales man Ken is a joke! While waiting for the finance guy he was calling other people to come in for a car, yes, while I was sitting there. Then after awhile he picked up my paperwork and told me to go to the Finance Manager. There I sat were he said the Magic happens. He asked for more of a down payment, which I said I could do. So it was all set. He explained that the costs and that I had the warranty for 10 years which I know Hyundai has. After I got the paperwork home I reviewed it a bit in detail. He charged me for a warranty above the Hyundai one for over $2000.00 . So I went back he was off and I spoke to another Finance guy who had me sign something that I did not want it. He said several times that this will not change your monthly payment so why don't you leave it on there. I said no! And signed the paper. Then I picked up the car. The sales rep Ken again could not give me the time of day. Here is what the car does and the book. You can read on what the car does. Took the car home and noticed that it was dirty, and lacking some stuff. They did not take it out to detail it before they gave me. Basically they gave me a dirty car. So I had to take it back and I complained to the Service Desk. They called the sales guy - again Ken, who truly did not want to deal with this. So I just gave up. Then last week about 8 months after I purchased the car I called the bank because my payment was different. After reviewing I found that they never sent in the Warranty to take it off the car. They gave me the number to Allstate which happens to have an office at Pugi. I was never given the information regarding who the Warranty was with or any details because they tried to pass it off as a Hyundai one, and remember he said it would not change my payment.
The guy I talked to that there is nothing they can do because the car dealer has to send them the cancellation notice. I advised him that I have a paper that was signed it was taken off. According to his manager that does not matter. So I tried calling Pugi Finance Manager who will not call me back. When I buy a car I know they can be dishonest but this place deserves a -100 for their service. They tried to swipe things under the rug passing it off, then when the Car Sales Manager calls me back, he says don't call him at work, instead call his cell. Don't let them touch your car or buy one from them. Not worth the headache!!!!!!!!!!!!!!!!!

Mr Pugi you should be ashamed at the way your dealership treats people especially woman buyers. Truly ashamed of the people who are working for you and your name. And if you are a woman looking to buy there are several other ones to try, not here!

I have bought my last 2 cars here. My niece first time driver bought her car from here. 3 other family members bought their car from here as well. We come back mostly because of Randy...I won t deal with another financial person in a car dealership! I meet with 3 sales men the one that worked quick and found a car that made me comfortable and happy after I just got in an accident is Edwin. They go above and beyond for you! They explain things until you understand, they make sure your happy and will not stop until you are. They bust their a**, and this is why I will always come back!

Had my car serviced there. The work was done properly and quickly.