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Poor response when things went wrong

I ordered a goose for Christmas dinner from Puddledub. When it arrived, it was well under the minimum weight of the bird I had ordered. I called them immediately to raise the issue and was told someone would ring me back about a refund. I had to chase them a few times in January before someone rang me back and tried to be very charming about it all, but the bottom line was that even after this call, still no refund. I have no issue with the fact the farm could only supply the weight of bird they had available but I would expect them to play fair and refund me promptly. After chasing again, I received a small refund with no explanation about how the amount was worked out. It may have been correct but without an explanation it has left me feeling hard done by. The bird was good quality but the customer service really let this business down.

I recently had an issue with an order from Puddled...

I recently had an issue with an order from Puddledub, but their customer service team was amazing and resolved the problem quickly. I'm very impressed with their commitment to customer satisfaction!

I recently made a purchase from this company and I...

I recently made a purchase from this company and I was extremely satisfied with the product. The item arrived quickly and was exactly what I expected. I will definitely be shopping with them again!

I've been a customer of Puddledub for several year...

I've been a customer of Puddledub for several years now, and I can't say enough good things about them. The quality of their products is always top-notch and their customer service is outstanding. I highly recommend them to anyone in need of their services!