Those that work here are very polite and helpful whenever needed. Nice bank. Could use extra cleaning here and there compared to the other banks but overall never had a bad experience doing business with this bank.
Spoke to a very polite and professional rep. today on chat, Erika-Marie. She did an outstanding job and helped me with some issues. Very good customer service.
Just received a statement and they are charging $10.00 a month for inactivity..$30.00 deducted from our measly account. I will be closing my account ASAP. We were never informed of such a charge when we opened it.
Absolute trash. Employees have no idea what they are doing and management won t fix the employees mistakes. Run from this bank/credit union!
Why oh why are you still closed? I can sit in a theatre audience, schools are open, all other banks are open, but I can t walk into your lobby for 4 minutes. Ridiculous. Way to make it super hard for customers! Vaccine your employees, don a mask, and open up your credit union. It s time.
Proponent has been a few resource for me throughout the yrs. I just prefer a more sample way on how to bank with them it s limited locations and more effective website would be great. I not looking for offers they us usps services for that. And the hotline is not great as well
I have been a member at this bank since 1996. Up until a few years ago, the service was excellent! I had multiple accounts and even referred many family members. Most recently, my son was a victim of fraud. It s been over 4 months and the investigation has yet to be resolved despite the numerous times that I ve followed up. The branch manager doesn t respond to emails or calls. When you speak with a rep, they aren t able to see or provide any information on the account. I asked to speak to the President of the bank and was mysteriously disconnected. Do not bank here!
Friendly customer service, here are hours of operations since it's not posted.
Very clean Bank greeting you with donuts coffee tea and water never had that at a bank
I have been a member for over 20 years. Customer service is outstanding.. They have excellent rates..
I would never bank anywhere else.
proponentfcu.org
