I have been a member at this bank since 1996. Up ...

I have been a member at this bank since 1996. Up until a few years ago, the service was excellent! I had multiple accounts and even referred many family members. Most recently, my son was a victim of fraud. It s been over 4 months and the investigation has yet to be resolved despite the numerous times that I ve followed up. The branch manager doesn t respond to emails or calls. When you speak with a rep, they aren t able to see or provide any information on the account. I asked to speak to the President of the bank and was mysteriously disconnected. Do not bank here!