Miranda and crew are phenomenal. They have done all our marketing items and apparel for my public school. They ve always been honest and their follow through is great. Same prices (or better) than online but higher quality with professional personalized HUMAN consulting.
I really enjoy doing business with Olivia and her team. I love the fact that it is a woman owned business, locally owned and that is a family business. They are always quick to respond and help me find the item that I want within my budget. This means that they take extra time on their end to try to locate products that may be on sale, end of stock or what have you without sacrificing quality. They are always willing to brainstorm ideas to help me promote my event or organization in creative ways. I recommend them to anyone who wants to have the level of superior customer service that is rare to find these days.
Olivia and her team are true professionals and provide a wealth of information. They take the time to fully understand clients' needs. Promotional Partners' visions for our organization have been spot on. We are grateful for our partnership and value their insight. We also appreciate the quality of products provided and consistently responsive customer service. As a repeat customer, I wholeheartedly recommend Promotional Partners.
I had a positive first impression of the Promotional Partners team. Olivia spent time with us, sending ideas over and walking us through their showroom. My first hesitation came when she told us that they outsource everything. None of the work is done in-house, including digitizing the logo for embroidery. Not a huge deal, as many promotional products companies operate this way, but every company I've worked with previously over my 20 year career has stood behind the products they deliver, so we moved forward. We placed an order for several awards, proofed the files several times (finding mistakes on 2 of the proofs) and when they arrived (more than three weeks after we placed the order), the quality was not at all what we expected. The finish was chipped and the printed face was spotty. During the same time, Olivia was having the logo digitized. We were not at all happy with the first version. Many of the letters were not legible and, overall, the quality of the digitizing was poor. She said she'd have them run it again at a larger size and we were hoping it would look better. By this time, we received the awards we'd ordered and the second digitized logo came back looking much like the first- fuzzy and not very legible, so we let her know. Olivia's response was that this was an "award-winning supplier". They certainly weren't going to win any awards with the digitizing they did for us. At this point, we reached out to let her know we were generally unhappy and would need to get the awards done locally due to the delays. We cancelled the other items we'd ordered as well at that point because we hadn't been satisfied with anything we'd seen thus far. This is when Olivia, instead of offering any kind of apology, said we'd not only need to pay shipping and restocking fees (which we anticipated), but an additional digitizing fee they had incurred and not told us about up front. They had not told us there would be any fee because the first attempt was sub-par. Our new supplier did all three of our logos (in-house) for $40 total and they are STELLAR. I pushed back on the $322 for the three cancelled orders- asking that they at least drop the charge they didn't tell us about in advance, but was told "the charge stands" and just got the invoice today for the full amount. Inflexible, Unapologetic and Defensive would be the best words I could use to describe our experience. We were clear about our expectations up front, weren't satisfied with anything we received and had neither the time nor the patience to have everything redone again.
I highly recommend the Promotional Partners team. Over the years, Olivia and her team have provided quality work for my organization and always go above and beyond to provide creative ideas that take our projects to the next level. They are willing to help no matter the ask, and make every client feel valued.
I ve known the Promotional Partners team for over 10 years. They ve helped me countless times with branding & marketing strategies. The quality and decoration of my products have always been superior, as well as the attention and care they provide to my projects. Without hesitation, I have referred them to trusted business contacts, because I know they will be in great hands. I highly recommend you contact them if you are seeking an experienced, dedicated, creative partner for your brand.
Thank you to Olivia Scott and her Team at Promotion Partners for their award winning response and professionalism in working with me. I have been very pleased with their quality, value and responsiveness. I can call or email and they quickly provide me with examples of items in my price range for the need I have at that time. I highly recommend them for any incentives or promotional items you need!
Promotional Partners has been fantastic with our dental office marketing ideas! We recently changed locations and Olivia was incredibly helpful with signage at both locations during the transition. We will certainly turn to them for our Grand Opening and Downtown Apex event swag. They think outside the box and have very competitive prices. Very pleased!!
The Promotional Partners team has consistently gone above and beyond to provide our company with quality goods with extremely quick turnaround. We've partnered with Olivia and her team for about a year now and they have helped us through some pretty tight timelines and budgets. They have always been attentive and kind and I would happily recommend their services to anyone!
I have worked with Olivia and her team on countless projects over the past few years. They have always been able to provide me with outstanding quality products at extremely competitive pricing. Their service and attention to detail has been amazing. I highly recommend Promotional Partners to everyone looking to promote their business or organization!
promotionalpartnersinc.com
