PRIVILEGE INSURANCE COMPANY LIMITED Reviews

Absolutely brilliant very helpful staff. Five stars all the way.

Rubbish!!! Classic example of insurers that love taking your monthly premium but when putting in a claim they offer a pittance! Hope my house does fall down in may get a card board box to cover it! That's after taking a massive excess beforehand! I won't be using privilege in future!

Worse insurance i have been with. Customer service is dreadfull

Long wait for the food, not really that busy but waited 40 minutes.

Didn't care about me or my car worst ever experience

what a complete lack of care they have for anyone who is unfortunate to have dealings with them. The claims department has taken 5 weeks to send an assessor out to approve the repair. The hire company THRIFTY who was instructed to provide a vehicle sold my details to ambulance chaser solicitors. The hire was suddenly cancelled when my vehicle has not even been repaired yet. Treated like S**t all the way STAY CLEAR OF THIS COMPANY

Keep passing me around from 1 place to another and no real update been over 2 months.

Have both car and home insurance with Privilege has had best deals for last couple of years.Why not give them a look

Been told i ll get curtecy car or wrightoff payment next 2day now it's week now and they teling me one more week poor service

Very expensive got insured 6 hundred pounds cheaper

Dont be fooled by the reasonable prices for house insurance. They are fine to deal with until you need to make a claim. I wont be renewing.

They aren't worth paying in peanuts, my renewal is due on the 6th of July and I just phoned and told them it won't be with them as they are a clowns outfit!

Been with privilege for a year now, I can t fault them, great customer service, and great prices.Thank You.

The worst insurance company i ever insured my car with. They are terrible. I would give it zero stars if i could. Would not recommend to anyone.

Poor follow up to my partners no fault claim demanding insurance excess back and trying to bluff a way out of taking guilty party to court. We actually drive on the left hand side of the road in scotland and if a third party pulls out from the right hand side on a two lane road then how on earth can this be a 50/50 blame. By the way I allso have a policy with you which I will be cancelling at my earliest opportunity.

I quickly through to a guy who helped me get exactly what I needed straight away. No fuss, no hassle at all. Haven't dealt with them in a crash yet... but for normal buying, and then dealing with them with changes and policy details, completely fine

The advisor was very helpful and understanding towards me

Great at a setting up, they are English operaters.
Had a claim too could not fault the service

If I could give 0 stars I would my dad has insurance with them been with them for 10 years has full no claims protected never claimed once then someone hits into his car an gets off without leaving their details he rings them up an they try More

Truly appalling, customer service numbers not actually answered, merely just give a message and customer service email is a no respond. If I can get insurance back on the high street I am going to do so as I just cannot abide or tolerate this absolutely disgraceful approach to customer service. Never ever again.

First time Ives used this company, no hassle at all but I've not really had to contact them. All online docs and online account management

I was with this company for over 11 years. During which, I made two claims and they always found ways and means to wiggle out of paying up. So in my last claim I appealed against the Ombudsman who rules in my favour. Despite this, this company still refuses to pay. The claim advisor 'Charles Judson' was very unprofessional and very rude. I am now considering legal actions. Avoid.com.

After three years with them, they cancelled my policy insurance for two late payments. I will not recommend.

Partner's phone was stolen - privilege were able to sort out a replacement same day Very happy with the service

Called to renew my insurance to be told I was no longer allowed to pay monthly and had to pay all up front

Amazing service, amazing prices, fantastic staff greatly explained. Happy with my quote :) thank you so much

Two years on and still no a closer to sorting a claim which is not my fault. Continue to get the same answer, your on the waiting list. Feel I've been very patient and understanding but starting to get tiring and ridiculous now.

They don t even give me a code without reason so it s waste of time.

Took my renewal even after I had rang to cancel. After calling again after money was taken I was told I would get a full refund but they only returned part of it. Do not recommend!

Awful renewal quote got a better deal by 700 when searching as a new customer. Went with an alternative due to that

These are a terrible insurance company please avoid. I've ended up with a ccj because they didn't want to pay 3rd party costs and they didn't settle the claim I would give no stars if I could they are shocking and do nothing they say they will

Have been a customer for years and tried to insure a new vehicle on a multi car policy and was declined cover for no reason
I've got 7 years ncd no points no criminal convictions no pending convictions and they still,wouldn't tell me why they wouldn't cover me
So I've gone elsewhere and also this evening cancelled our home insurance we had with them that renewed yesterday and taken my business elsewhere so well done privilege for treating me with utter contempt and I can rest assure you that my wife's car insurance is going to be taken elsewhere so you have lost 3 lots of business just because your computer said no and I advise anyone who is thinking of using this company to have a rethink

Just got off the phone with them. Cheapest on GoCompare but half the details did not pull through for example my second job as a delivery driver in the fast food industry.
Call Handler asked 50 questions about the job and then states cover has been rejected - after explaining that I still need business insurance for travelling between offices - I was accused of manipulating the system. In the end I had to hang up after listening to excuses for not being able to insure. Honestly, the member of staff sounded very satisfied at not being able to provide insurance. Horrible staff.

Great insurance company so helpful and they take the time to check everything is done for you so no hidden surprises.

This is one of the best insurance company I have been with.

Great relaxed atmosphere. Service was excellent highly recommend

it is the worest insurance company....do not bother

Don't usually recommend insurance companies but they gave me a good deal. So I can only comment on my own treatment

when renewing my policy there is an option , tick box if you do not want automatic renewal , i could not tick this box [ very clever ] i think not , your premium will go up WITHOUT them first informing you , so i phoned up asking why , everything has gone up , my bloody benefits haven't , they insure people with motors yet ride horses.

Very poor. Avoid this insurance company!! After cancelling your policy you will not get any money back but you gonna have to pay them cancellation fee...

Been with this insurer for 2 years now. The company is very professional, helpful, responsive and easy to reach even in a pandemic!
I do however have to stress to people who are wanting to take a policy out with any insurance to read your documents! Unfortunately, we were not covered for out of the home when we thought we were. So, double check with these guys you're covered for absolutely everything you want.
I would like to thank Marcus who I called today for being super helpful and friendly.

I've had to ring up about changing my car insurance. They rang me back in minutes. Wayne on the other end was informative and just gave me the facts and no jargon. I'm over the moon with the service

Not good customer service. Told me a price, when i called back the next day to buy the insurance, the next CSA told me couldn't find the price on the system. I was told I'd get a call back in 20 mins, I rang back multiple times and every time I was told she would try and call me back. I've not heard anything from them, so I decided to go with another company.

Been with them a few years now for car insurance. Had a no fault claim when our car was run into. Privilege couldn't have been more helpful and arranged a hire car although we didn't have that cover. Our car was written off and they gave us a really good fast payout on it. Excellent service.

The thing to remember about insurance companies is that they all use the same underwriters. So their premiums are all very similar, like for like and their services are all very similar. As one hope that you'll never need to contact them to make a claim it's difficult to see how efficient and sympathetic they are. Privilege is simply one of a number of Insurance companies that pop up on comparison websites. Their premiums are average, their services are average - nothing stands out about them, as is the case with most insurance companies. Neither good nor bad.