Prism Healthcare Services Review

Gennie Anderson was very helpful and even stayed past the end of her shift to assist me. She is very out going and caring. She is an asset to any company.

Jim called before he arrived and was very prompt. He had a nice personality and thoroughly explained how to properly use the equipment. Nice to deal with. Thank you for all of your patience.

Bob was very thorough and patient on explaining everything I need to know and answering my questions. I will see down the road how things go but for now I am feeling very positive that I made the right choice.

Jenny came to our house for my Husband new CPAP machine.
She was very professional, detail oriented and patience with both of us. She explained every detailed and addressed all our questions and concerns.
So far she is the best Respiratory therapist we have worked with. We thank Prism for sending therapist like her.

Anthony was very thorough with explaining how my new mask would work. He made sure I knew how to wear it, how I should take it apart, reminded me of when to clean it and to call for my supplies.

Jim was super personable and efficient with my CPAP delivery and setup. Thanks Jim!

Very professional and covered everything so it is easily usable.

Respiratory Tech did a great job explaining everything, setting up my machine and making sure that I feel confident with the new equipment.

Bob Weber is a wonderful representative--knowledgeable, kind, cordial, caring, and interested in being as helpful as he possibly can. He also has an intuitive capacity to listen carefully and respond in a sincere manner. We in Judiasm call such a person a "Mensch," which basically means an exemplary human being who inspires trust and whose personality projects an ambiance which makes conversation pleasurable and highly informative. A "Mensch" is also a person who is eminently wise and who wears his wisdom graciously.

You at Prism Health are quite fortunate to have Bob in your employ. Not only does he provide an excellent introduction to your agency; in addition he does your entire organization proud.

Gennie was great! She has the best bedside manner and she is a wealth of knowledge. Great experience!

Bob was detailed and articulate. I left with no questions unanswered and a full understanding of the machine and what needs to be done. Thanks, Bob!

Bob was great with his introduction to the CPAP machine. His knowledge and explanation of how everything worked was a tremendous help. Thanks again Bob!

A great experience from start to finish. Bob was very professional, competent, and friendly. Would highly recommend him!

Anthony L. was super helpful and knowledgeable. I had a great experience.

Jim was excellent! He really put my mind at ease about using this machine. His voice was very calming and relaxing and he thoroughly explained all the parts of the machine, how it operates, and even walked me through installing the app. He gave a courtesy call about 20 minutes before arrival and was punctual, professional and respectful. He really gave outstanding customer service effortlessly! I'm looking forward to using the machine and changing my life!.

Bob knows his stuff. Very informative. Answered all questions. Nice guy.

My technician was very helpful and knowledgeable. The staff was friendly and polite

Jim was professional, helpful and patient. He was wonderful, answered questions and was most helpful

Dave was great . Outstanding . He took the time to explain everything . Very Happy .

Jim was awesome. Extremely polite and personable. I enjoyed having Jim as my respiratory therapist. Tons of info. Thank you Jim!

Jim provided expert friendly service for this first time user. He explained in great detail with expert knowledge all the aspects of my new device. His service was invaluable. Many sincere thanks to him for all he did for me...Kudos!

Mariam was wonderful. She went through everything step by step and made sure I understood how to use the machine.

Jim was very pleasant and professional. Lived his service.

Incompetent liars. I tried buying a hospital bed from these jokers. My mom's doctor sent 3 different emails detailing the reasons she requires the bed so that medicare will cover the cost. Every time I called they claimed he hadn't emailed them. I sat in his office watching him fill out the email and send it. They kept pressing me to buy it out of pocket, I suppose because they make more money than from the medicare payments which are capped. Annoying.

My Respiratory Therapist Gennie Anderson was Awesome she explained everything to me and help me better understand the breathing method while wearing the CPAP

Jim was very professional and just all around nice guy. Overall the experience was helpful and eased some reservations I had as a first time cpap user. Highly recommend Jim and Prism Health.

Bob took 45-minutes to explain how to use the CPAP machine and answer all of my questions. Fantastic service!

The respiratory therapist working for Prism did an outstanding job of explaining my new cpap machine and the related supplies. He was patient with me and very thorough in his training. I love my new machine!

Gennie, the respiratory manager, that came out to assist me was super helpful. She listed to my needs and help fit me for a new type of mask. Very knowledgeable.

Arrived 10 minutes late was glad they waited until I arrived. Good group of people, Bob was awesome. A true gentleman, very knowledgeable, answered all questions and seemed to enjoy helping us. A+

Mr. Jim was excellent at explaining my device for easy use and clean up.

I am very happy with my new machine Jim is very professional person he answer all my questions thanks

The tech who installed my CPAP machine was really helpful and answered all the questions that I had.

Anthony was very informative and took the time to ensure that I understood everything. Very professional and courteous.

All of my options and questions were answered and explained in a comprehensive and professional manner.

Bob was very attentive and patient, and he made sure I knew everything that I had to do.

I would highly recommend prism and Bob again

Friendly and knowledgeable staff. Very helpful with explanations and tips. Felt well taken care of.

Jim came to my house and walked me through all I need to know about the equipment. I really liked that he kept asking questions like what else can I answer... , it gave me time to think through the process.

Dave was wonderful. He came in with a mask on . No shaking hands. He explained everything and I didn't have any questions. Prism is a company that will fix your sleep troubles.

Had a great experience picking up my new bipap machine. Bob was super helpful and made the experience a breeze. I d highly recommend them!!

Jim was awesome! On time, very friendly and extremely knowledgeable about everything he taught me. A great overall experience for me and I feel comfortable knowing that if I need to talk with someone as I get started, Jim will be my guy!

I had nothing but GOOD EXPERIENCES With Prism. A fantastic company.

I have continued to have problems ordering supplies, calls not being returned, only voice mail when calling to order.
I am being generous when i give 2 stars.
After ordering then supplies not shipped promptly.
It's a monthly struggle with them and i need these supplies forever.
I have to call multiple times for them to send in insuance claim..
If you use the website to order supplies you still have to call and order so that's pointless.
Maybe i will change companies...I am in customer service and this is not acceptable.
So frustrating!!!!!

Anthony was great. He answered all my questions, explained all the important things I should be aware of with my new cpap machine. Thank you again!

Gennie is a great representative for the Prism home health care operation She is very observant open minded has a healthy understanding of how to relate in a positive way so as to engage the customer and build trust . Honestly after the rude incompetence I encountered prior to Gennie coming into the picture the Prism provider would have seen by me only in my rear view mirror. Fortunately Gennie visited me and brought with her a professional open spirit and a willingness to understand my perspective and offered to be a resource person for me going forward . With that said I look forward to giving Prism another look hopefully the second time around will produce a more positive healthy relationship Thanks Gennie for your professional insight and judgment I am still unable to access the products you offer and I have no ability to place my own order on line via your website

Anthony came by my house to assist in setting up my cpap machine and was patient and knowledgeable which made for a pleasant experience. He went through every detail to make sure I understood how to get the best results drum the machine. I ve had zero problems since!

Jim Messina was excellent! He explained everything clearly and was very friendly! Good guy! Thank you!

Dave came over to my home and had the patience to go through the process of how to set-up, use, and clean my machine. He answered all of my questions and even made it as easy as possible for me to start using it by already updating all of the settings so that I wouldn t have to figure it out using the manual. I m very happy with the service that Dave provided!

I have had sleep apnea for 25 years and Prism was so informative that I wish I would came here years ago. Bob was my contact and was great. He took his time to explain everything about the machines and masks and answered all my questions very well. He made me feel very comfortable and positive about the equipment I received.

Mariam is completely knowledgeable about the C-PAP equipment I received today. She walked me through each aspect of use, maintenance, and cleaning of my equipment. Mariam helped me practice using the equipment and made sure to ask if I had any questions or concerns. I am grateful and appreciative of the assistance she provided today.

Bob was very friendly, patient, and helpful. He answered any and all questions that I had. I would definitely recommended him for assistance.

Gennie Anderson is very cordial and knowledgeable. It is always a pleasure to work with her.

Very thorough. Miriam was very nice. The facility was very nice.

Bob's explanation of the equipment was very thorough and he made sure I tried each step so I would know how to operate it myself. Then he provided me with printed material to take home so I would have something to refer to. He did a great job.

Sherry in customer service has been Awesome. I have worked in a call center customer service environment for 25 years plus and I am very particular on getting good service. Sherry has this covered 100%. She was very patient and understanding and I would recommend Prism to anyone needing medical equipment. Thank you Sherry you are Awesome!

Jim was great. Very knowledgeable and understanding. Made great recommendations but also allowed me to try out my options to better grasp my choices. Great experience l, great guy.

Went through everything that I needed in a timely manner for my pap prescription and related materials.

Jim was very nice and Thorough. He walked me through the Process of using my C-PAP Machine, how to clean it, read the reports, assisting me in setting up my App for myAir on my phone. Told me if I had questions to call him he left me his business card.

Marium was great. Helped so much with understanding how to use the machine and fitting things for use. Thank you!!!

Mariam was great! She thoroughly explained how to set up and use the machine. She reviewed when and how to clean the required parts - such as face mask, hose, humidifier container, etc. She was friendly and had me practice putting on the face mask, removing the container for the distilled water and reviewed the different settings on the screen among other things. She reviewed everything I needed to know about using this machine and it was a pleasant experience. I had written a list of questions to ask her and she answered every one to my satisfaction. Many of them were covered as she explained the machine. I had some anxiety when I walked into this store but I left feeling confident.

Anthony was great. All the good reviews were right on the money. He is professional, thorough, patient and helpful.

I visited Prism Health Services to pick up my new breathing machine
at the door I was welcomed by one of the employee who had to check my temperature and do a little survey ( Covid- 19 procedure ) the men was very nice and polite , than I was directed to office room of Bob Weber who did all pezentation of my new equipment and explained all the ditails how the machine works , over all very pleasent expirence highly recomended

Bob did Great! Making the whole interaction smooth and easy, patiently and well answering all my questions.

Now I have to do my part and patiently and steadily use the machine every night, so he can write as good a review about me as a client.

We learned more from her than we did from Dr. and other therapist. All along we had wrong mask. My husband kept saying this mask is to big. Turns out he was right.

Horrible customer service....as soon as I can I am switching to a different company. Setting up the machine and instructing us on how to use it was fine but once you go to order supplies forget it. Can't get a hold of anyone and they do not return phone calls. Billing department is just as bad.

Jim Messina was very personable and informative. I had a very good experience dealing with him

Anthony delivered my husband's C-Pap today. He was very professional and knowledgeable. He explained everything to my husband & he will use it for the first time tonight. Thank you Anthony.

Jim was a wonderful person to teach us everything we needed to know about the sleep apnea machine. He put us immediately asst ease with his kind hearted manner and pleasant personality. He seemed so experienced, not a stone was left unturned. He's conscientious, he's prompt, he's agreeable. Anyone would be lucky to get Jim to learn from. And even learn a wise way to live life.

Bob did his usual excellent job of patiently explaining my new S10 machine and addressing my questions. I know from experience that both Bob and Mariam are there for me when I need support.

Bob was great - very informative and made me feel comfortable- I highly Recommend.

Jim is great! He is personable, helpful and patient!

Miriam was great! She explained everything very clearly, and did not spend time on the things I've already got down, since I've been using CPAP for years. She listened carefully to my questions and told me just what I needed to know.

Miriam made a scary situation actually fun! When I put the mask on, and trying to hide my rising claustrophobia panic, she picked up on it right away and took measures that not only calmed me, but made me feel relaxed! I will definitely be getting my CPAP dependent husband on board with Miriam and Prism!

Great "bedside manner". Very patient, attentive. Heard concerns and put forth effort to accommodate.

OMG - they sat on the prescription the doctor called in on the 17th for almost a week and then tried to blame the delay on Christmas. They also took their sweet time processing a refill request that I did in late September which is causing me more out of pocket costs. Highly unprofessional. They don t care about their patients. Go elsewhere.

A wonderful Learning experience you covered ever inch of Machine.Then you had me do and show u what is needed for nightly use,thank you.

Just completed my TeleHealth training session with Bob Weber.. Bob did an excellent job explaining the equipment I will be using. He took his time and went step by step to ensure that I completely understood how the equipment functions, how to use it and what to expect while using the equipment.. He asked after each step of the training if I had any quesitions to be ensure I felt comfortable using the equipment. He had a thorough knowledge of the equipment and a compassion for the new user.
He is a Great Instructor

This was the worst experience with a company I have ever had. They have no respect for their clients at all. Hilary who I first talked to was not helpful and very rude, she also tried to blame everything on the doctors which was a lie. I then spoke to James in scheduling who is super condescending and rude as well as unpleasant to speak to. They made me wait 6 weeks in total to get an appointment since my sleep study. They also then made it super difficult to schedule. When I finally had a date they rescheduled on me for someone being sick which I am sure was a lie. James then proceeded to make me feel like I should be grateful that they are manager.

Update!!!
Gennie came today and was amazing, she helped me and was everything I could have hoped for. I appreciate all of her hard work and her time. She is the diamond in the rough of this company. Thank you Gennie!!

Final update:
I was informed that my insurance would work to order supplies from them. I waited 10 days after ordering and they called me again after 10 days of me placing the order to tell me they do not accept my insurance. This is the worst company in the world and hope they go out of business

Jim was great explained & showed me how to clean & operate my machine thank you

Didn't place my order when I called in December and didn't let me know. So my insurance deductible is now not met because it is 2020. Now they say I have to go see my Dr. again before they will send my part for CPAP.

Ordered everything I needed, mask, hose, nose piece for resmed 10 with dreamwear from Amazon for half the price and it will be here tomorrow without being forced to go see the doctor and pay another 80 bucks for that.

between Youtube and Amazon there is no need to use this company for anything unless you enjoy spending extra money and time.

Jim was fantastic, time-efficient and obviously cares about clients at the moment and in the future. Great experience.

Jim was so nice he was so professional he explained everything to me because it's my first time having to use this and he let me know that if I had any problems that I could call very excellent job Jim I give you 5 extra Stars

The experience was informative and precise. Bob was very helpful and knowledgeable on the use of the machine.He was very thorough answered all my questions. Great job

Jim Messina was great. Simply put. Made me feel very comfortable with something that I was very apprehensive about using. Highly recommend.

Bob did a great job and was patient and explained everything carefully as I translated for my husband. Awesome