3 years ago
This has been a family destination for many years ...
This has been a family destination for many years and we always go in big groups and sometimes weekends after weekends.
Since the restaurant manager left to live in the US the ship started to sink fast with him gone, poor organisation and poor customer service.
Its been a year since we last visited because we were so disappointed and tonight was a exception. After waiting 45 minutes for the table to be ready, despite booking well in advance, we were then told the table was ready and no one lead us to the table, we had to find that ourselves. It was a birthday meal and we paid for the table to be ballooned and sprinkles, despite waiting 45 minutes the birthday girl had to remind them that these key things were missing.
By this time everyone was pretty much upset and annoyed that they haven't even had the courtesy to apologise and when asked to see the manager he then quickly darted off. With that we decided to leave and go to the pub over the road for the meal instead.
Before the old manager went to the US the place was brilliant and they couldn't do anymore for you, now it feels like you should wait yourself when you go, it's really sad seeing it fail.
I think this will definitely be the last time at PDs