Portola Plaza Hotel Reviews

Beautiful foye and a nice restaurant on the first floor in a downtown Monterey, you can walk to the warf enjoy a stroll along the beach and try some local restaurants and stores.

Wow, what a remodel. Beatiful lovby and fully renovated restaurants. It's ancozy place to stay if you want to be in the heart of Monterey. Close to the wharf, and to Alvarado street.

Staff was very friendly and polite. Walking distance to cannery and fisherman's warf.

Beautiful rooms meet the beautiful city of Monterey.

Friendly staff and located near many interesting places as well as cool things to do. Came during renovation but staff was very accommodating. Breakfast buffet at Jack's is highly recommended.

Great room with incredibly comfortable bed. Minor disruption due to construction works but didn't really impact stay. For our room it did mean we had a much longer walk until we found we could leave the building first and climb up the steps to the side of the pub and save half the time. Helpful staff. Pool was disappointment. Great creperie for breakfast next to the hotel.

Very nice stay. Close to some good restaurants on Old Fisherman's Wharf. Would definitely stay here again.

Awesome service and overall experience. Lost a start for small room, horrible bed pillows and bedding fabric that is so loud when moving around.

Location is remarkable, common areas are beautiful, rooms are clean and well laid out. No air conditioning in our room! At this price point, air conditioning should be a given. Location is the best thing about this hotel, can walk to everything. Good experience excluding no air.

Some construction but still had a good time with the family.

Always a great stay here. Seems nicer than the last time

Hotel is great. Rooms were very spacious and location is awesome. Just a short walk along the water to Cannary Row. Only downside to the room was water pressure in the shower was really low.

Monterey Peninsula Chamber of Commerce Business Excellence Awards were fantastic. Catering was incredible. Drinks were expensive and under-poured.

Did not enjoy our stay at Portola. We expected a Four Star Hotel and we got a Four Star Lobby with a Two Star room. It was very loud inside and we could hear literally EVERYTHING in the room next to us and rooms down the hall. It was so noisy we couldn't sleep until about 1 am. After a long day of travel, it was awful. The blinds do not close fully so a ton of light gets in and we woke up too early. So much for sleep.

The bathroom wasn't very clean, I literally had to clean it before I felt comfortable being in there. Dirty spots on the top of the toilet seat, gross. The water pressure was terrible. Hot water lasted 4 minutes. Toiletries were not good quality, checked the ingredients and skipped using them, luckily brought some.

Ate in the restaurant in the lobby for dinner. The food was very overpriced for the quality we received. For a $100 dinner, I expect great food and this food was decent but not tasty at all, I would not eat there again. The toffee dessert pudding was the only redeeming thing. The beer was warm (really guys?) and tasted skunk. I asked for a different one and that one was ok but still warm. The lobby was beautiful, the staff was nice, but we won't be staying here again unfortunately.

Outstanding facility and location topped only by an excellent staff

Large hotel close to Monterey Bay. The lobby is very large with trees growing in the lobby with lots of cushions on the many sofas. The rooms were clean and comfortably with great mattresses. Walk in shower with large bathrooms and plenty of towels. We enjoyed our stay.

The hotel is located very close to the convention center and the old fisherman wharf but there was nothing in particular that stood out enough to rate it above average grade.

You get free chocolate chip cookies when you check in which is nice. The lobby and restaurant inside look nice but the rooms feel a little out dated. Probably won't be staying here again due to the exorbitant price.

We came here for the Big Sur Half Marathon and had a comfortable stay at this hotel! Loved that they greeted us with a warm chocolate chip cookie and had nice, soft beds. We had a Keurig in our room which was nice, and the bathroom was updated and super clean. Definitely would stay here again! It was convenient to get to the expo and to walk to the start line. It was right where the marathon ended so that was great too!

Great atmosphere, great location. Staff was friendly. Breakfast buffet was awesome. Definitely would stay again.

Nice place. Great for large events. Friendly staff. Looks beautiful after the renovations.

Loved this place so beautiful and serene. The staff is extremely helpful and nice as well

The shower was very weak, the water was dripping, the hotel was very big, my room was 230 steps from the elevator, the balcony window on the four facing a noisy street, I definitely do not recommend staying.

Beautiful place in downtown, right on the water. Walking distance tp the warf.

Location and Service is good. Restaurant could be very good but menu needs more thought. Paying for buffet breakfast with options of omelette to your liking and then having to pay extra for a pancake is strange. Is a pancake breakfast that expensive compared to an omelette.... No!

The rooms are nice, minus the lack of air conditioning, but they do give you 2 fans though. The staff were friendly and helpful. I had issues with the sink water being too hot and took me awhile to figure how to get warm water out of the shower. The hotel is next to the ocean and is walking distance to many great stops.

Only visited convention space. Good and clean despite construction.

Great location and staff are super friendly. Got a glass of champagne and a cookie on check in and great advice on where to venture too. Beds are huge and comfortable, rooms are kept spotless.

Lovely place even in the midst of renovation. Warm fresh cookies served up daily. Cozy atmosphere.

Great location -- walking distance from the wharf. The beds were super comfortable but the pillows were so soft they gave us headaches -- bringing my own next time.

Attended a one day off-site including an overnight stay. Staff was very friendly, helpful and professional, including front desk, concierge, door people, and someone who delivered something to my room. Great cookies! Provided a decent box lunch on our arrival. Catered breakfast was good, especially the scones. Room was nice. Bed was very comfortable. Ceiling fan is a nice touch. Nice shower, but I wish it had a tub. Good location.

Clean rooms, nice view of the coast, very close to restaurants. Parking is $20 per night.

Loved this hotel! Staff very helpful and maid service was amazing!!

Wonderful hotel with great access to a quaint downtown and marina.

Two of the three elevators in the main building didn't work, no air conditioning, construction noise, it's a freaking maze to find your room, the bed sucks, the carpet and elevators in the building next to the garage are shabby. The one good thing here you can leave after checking out.

Beautiful location only a few feet off the Monterey Bay huge Lobby excellent for sitting down with guests downstairs and talkin having a drink clean restrooms downstairs highly recommend

Beautiful, well located hotel. The rooms are dated but perfectly serviceable, and the bar is on point as well.

Rooms are lovely, service good. Close enough to the bay to hear seals (or sea lions?) through the night. A warm cookie at check-in was a nice touch.

Great remodel everything is nice but No Air Conditioning. Which normally would be fine but if you open your door there is a lot of road/people noise.

good location, close to wharf. Rooms are clean, no bath tubs though. Only showers. Parking is for a fee, no complimentary breakfast. It's decent, but not up to the mark for a 4 star hotel

Gorgeous hotel near the waterfront. E everything you need in walking distance.

Considering the price, I expected more. Definitely needs renovating inside. The noise or construction wasnt an issue. I had booked a harbor view. It was so so. To really enjoy the view, I would need to stand outside and turn my body 45 degrees at least. Picture below is taken from my balcony with my body turned a bit towards harbor. If standing straight, i mostly saw other rooms/floors below me.

Check-In too Late, room not ready. Room was stinky and in the fridge was garbage.

Great selection of drinks in the Bar, had an excellent night

Spacious rooms, comfortable beds, great views and free home made cookies in the lobby!

our goto hotel when we goto monterey. great location next to wharf and activities. clean,friendly staff, great restaurants. walking distance to everything. quiet rooms and awesome bed. been back several times. only wish wifi was free like other hotels.

Very cozy and nice place to stay. However currently the conference center is under construction so room rates are incredibly low. Great place for some deals right now. The construction does not affect the hotel atmosphere.

The first room the hotel had a view of scaffolding. We asked for another room now we are looking at the top of the lobby glass ceiling.

Very clean. Beds and pillows are really comfortable. Great location. Easy to walk to lots of things to do and places to eat.

Overall, a fantastic place to stay. The location, close to downtown Monterrey and walking distance to Cannery Row is great. The rooms and facilities are lovely. The staff was polite and responsive.

I'd avoid eating at Jack's, the retaurant in the hotel. While the cocktails are great, the food was really bad. Not just overpriced but don't-bother-finishing bad. But I wouldn't hold that against the hotel.

This is one of the nicest hotels in the Monterey area! I believe they are a four or five star hotel! The management and staff here are exceptional! Isaac is an excellent manager! All of my guests have nothing but good things to say about this hotel! Five stars in my book!

Old hotel, reasonably nice and a good restaurant (Jacks), but NO AIR CONDITIONING!! They don't tell you this when you make reservations!! Rooms are very warm, especially in the summer. Be warned!

Very, very nice hotel, in a great location. Good facilities and helpful staff made our stay here very enjoyable.

Beautiful and convenient location. Interior was beautifully decorated and very inviting. Great location for a convention

Very nice hotel but a little dated. Centrally located near w as rf and downtown

Very nice nautical theme throughout the hotel and rooms. My two complaints are one, internet is not free even for basic, they do provide a computer in the lobby with internet access but it's slow. Two, getting to your room is a pain depending where it is. Mine was on the third floor and I had to travel between buildings that do not have any cover so good luck if its raining. I had to walk outside about 3 times to get to my room each time which was not fun. Otherwise it is a nice hotel.

Had a wonderful stay! Great location, very clean, and wonderful service.

Great accommodations and great location. Amazing crepe shop nearby

The layout is a little confusing with all of the construction but everyone there is very nice and helpful.

This was a very nice hotel to stay in for a conference. I loved the proximity to restaurants and attractions. It was nice to just walk across the plaza to Old Fisherman's Wharf, Cannery Row was only a mile away, shops and restaurants right up the street.
The room was spacious and comfortable. There were plenty of outlets for charging phones and computers for two people- often a challenge in other hotels where you have to unplug the alarm clock or something. The fan or something in the walls/ceiling in the bathroom was quite loud.
My only real disappointment here is that the way the rooms are laid out in separate buildings meant that there was no quick access to the ice machine or elevator from our room, we had to exit onto an upper patio space and key swipe into the main building and walk a series of hallways to get to the elevator. This also meant that the pool and hot tub were in a different building altogether, with no access except going down through the lobby and crossing an outdoor courtyard with shops and people everywhere.

Other then having to walk through the construction, it was a very nice hotel. Walking distance to anywhere downtown.

Great location and the food was excellent. Location and downtown area is convenient to the water and a number of other restaurants as well.

We we're there for ninety minutes and didn't get our order

Amazing location!! The room was comfortable and large, the staff was helpful, and it was wonderfully dog friendly.

I was only there to use the restroom, but it looked very nice and clean.

Great location walkable to all the major attractions like the aquarium. Parking is $20 per night for overnight guest. Flexible with early check-in and late check-out.

Perfect location, great service, rooms are very clean.

Amazing hotel! Doggies allowed! Right next to the Pier. Best hotel we've ever stayed at in Monterey.

Good deal thru Expedia, beds were a bit small (seemed smaller than queen) but comfy nonetheless. Bit of noise near us but service and location were all great. Showers and bathrooms nice. I'd probably stay here again if in the area.

Nice rooms...comfortable beds.
Friendly staff.

It was cool for the location and the staff was friendly. Ive been to much nicer hotels forn1/3rd of the price, and our shower didnt have a door which was weird

Pros:
Dog friendly
Clean
Convenient location
Cons:
Unbelievably Paper thin walls
Any loud cars and it sounds like you re next to them.
Parking is minimum $21/night, if you can find it close enough.

For the amount of money we paid, We ve stayed in much better hotels around the USA and Canada. Unless you have a dog, look somewhere else.

Our stay was wonderful! Staff was very nice and the rooms were comfortable.