Did not enjoy our stay at Portola. We expected a F...

Did not enjoy our stay at Portola. We expected a Four Star Hotel and we got a Four Star Lobby with a Two Star room. It was very loud inside and we could hear literally EVERYTHING in the room next to us and rooms down the hall. It was so noisy we couldn't sleep until about 1 am. After a long day of travel, it was awful. The blinds do not close fully so a ton of light gets in and we woke up too early. So much for sleep.

The bathroom wasn't very clean, I literally had to clean it before I felt comfortable being in there. Dirty spots on the top of the toilet seat, gross. The water pressure was terrible. Hot water lasted 4 minutes. Toiletries were not good quality, checked the ingredients and skipped using them, luckily brought some.

Ate in the restaurant in the lobby for dinner. The food was very overpriced for the quality we received. For a $100 dinner, I expect great food and this food was decent but not tasty at all, I would not eat there again. The toffee dessert pudding was the only redeeming thing. The beer was warm (really guys?) and tasted skunk. I asked for a different one and that one was ok but still warm. The lobby was beautiful, the staff was nice, but we won't be staying here again unfortunately.