Poet's walk a spring hills memory care community Reviews

My mom has lived at Poet s Walk (PW) Round Rock for over one year now after moving from the Northeast where she spent her whole life. Coming to live in Texas was never on her radar nor mine. After, her living with my family for 6 years in NY and many falls I knew it was time to find mom a place where she would be safe and cared for 24/7. My husband found PW while living down in the area himself trying out new employment. From the moment we spoke on the telephone to the representative who contacted us, we knew PW was the place for mom. This representative went above and beyond as she traveled to Newark Airport in NJ, and slept in the airport the night before so she could pick mom up and bring her back to the facility in Round Rock. I figured for sure there must be a huge fee for this service. I was told there was no fee, and this is what PW does for a loved one traveling from out of state. Naturally, I was completely in shock awe!!

Since mom has lived at PW she has experienced the most caring and loving staff you could ever imagine. I visit mom every couple of weeks and when something happens (mom feeling under the weather, gets a scrap or cut, etc.) I am immediately notified by the on duty nurse. Mom has made lots of friends and is no longer lonely waiting for our family to return home from work for conversation and company. She is safe, well fed, loved, impeccably clean, and happy and smiling whenever I visit. The staff polishes the residents nails and toe nails and makes them feel special and look great.

There is a hair salon on the premises, mobile doctors and dentist that come to the facility. Name what you want and the staff there will make it happen. My mom does arts and crafts, memory games, exercise, helps to water plants in their beautiful courtyard and gardens. My mom has a beautiful room and view of the rose garden.

One complaint mom has is the food; but she complains about most food and can be very picky. Another complaint is that many of the residents have some form of dementia, and mom is constantly telling me that she is the only one who knows what s going on and that everyone repeats themselves over and over again and is confused. I go along with it and laugh to myself because she does not realize she does the same thing. Let s face facts, the reason one goes to assisted living (AL) is because they obviously need help and supervision that their loved one s cannot provide, otherwise they wouldn t be there in the first place.

I will say sadly there is a lot of staff turnover, but that is too be expected in a field where you can easily burnout quickly. In the six years I had mom living with my family, I was in the burnout phase, and I was not with her all day as she went to a day program.

Honestly, PW is the most wonderful loving and caring facility. You would have a difficult time finding another AL facility that meets their standards of quality and excellence.

My loved one has been at this facility for 1 1/2 years, and I have yet to have any reason for complaint. You can tell EVERYONE that works here, from the care staff and management to the dining and maintenance staff, really takes pride in what they do and actually CARE about the residents here. It is so reassuring to walk into a place that has the amount of integrity that these amazing people do. Very clean and inviting community to say the least. Anytime I ve brought an issue or concern to staff s attention it is resolved in a very professional and timely manner. I could go on with my boasting, so I will leave it at that!

The staff and Care Team have been great. My mother in law moved in the first of May. It was a big adjustment for all of us however we have total confidence and trust in Poets Walk. They communicate with us often with updates and pictures of my mother in law. They quickly reply to emails , texts and phone calls. My mother in law looks great and healthy and happy and this is all because of the people at Poets Walk. The staff is educated about the types of dementia and are very professional yet kind and helpful. The facility is clean and well taken care of which was also very important to us. They truly want the best for their residents. We couldn t be happier and would highly recommend Poets Walk to anyone searching for a new loving home for someone with dementia.

There is no harder task than finding the right place for your loved one, but I feel I have found it with Poet s Walk Round Rock. This place is so wonderful. Unfortunately the first place I had my mother was not the right place, and I was very apprehensive about making another wrong move, but then I met Lisa, their Marketing Director, and I knew this experience was going to be a great one. Her warmth and sincerity, and her love of the residents just oozes out of her. The facility is clean, the food is good, and the staff is caring and engaged with the residents. There is beautiful outdoor areas where the residents can go to and be safe, and there is many activities for my mom to participate it. She is so much more engaged here and has so many wonderful friends, something that she did not experience before. Pam, the nurse keeps me updated on my mother s health, as well as allowing me to participate in her care plan. There is always a licensed nurse on duty. The best part of this place is Tawny, the Family Advocate. She is such a blessing to me! She keeps me updated every day with how my mom is doing and how her day was. She has really made a difference in how I feel about memory care facilities. I love that they have an app where my siblings can see how our mom is doing and what activities she participates in, even though they don t live close. What a nice way to include the whole family . This place is amazing, take a tour and meet the staff, they are great. My only regret is that I didn t find this place sooner.

Poet s Walk is the BEST in memory care. The entire staff is absolutely amazing and is so dedicated to making every resident feel special and that they get the very best dignified care and loving attention. They provide the highest quality of life, an amazing activity schedule that benefits each and every resident, quality meals, allowing residents to maintain and support self esteem, dignity, and their own daily tasks while providing residents a home like atmosphere that is safe and secure. Residents live in the privacy of their own personal rooms but engage in activities that suit their personal needs. The community is warm and inviting from the time you walk into the front door until you leave. As a wife, I am so thankful to have my husband in such a caring community and am able to relax knowing he is being taken care of by the very best staff in all of Austin!! I recommend Poet s Walk Round Rock highly!!

Poet s employees are very caring and very professional. You can see by the way they care for the residents that they are in tune with each and everyone's needs. I have been there at different times and nothing changes. Poet s Walk was the first Memory Care Faculty I visited. Went to 6 others and I always said they are no comparison to what Poet s Walk offered and the love and kindness they have for the residents . I would recommend the facility to anyone. The staff does an awesome job. My aunt always says the food is very good.

Poet s Walk is a beautiful, clean and welcoming community. The staff is hands on, compassionate and show attention to detail when caring for their residents. Every resident is treated like family. Would definitely recommend!

Im a new employee of this company and i really love it and love working here it a lot of challenge but it a good company to work for the staff is real nice and sweet and very helpful thanks to amanda Buck

Love this place!! I'm always met with smiling faces from friendly staff when I visit, and their commitment to care is second to none. I would gladly recommend this place to anyone looking for quality memory care.

Poet s walk is an excellent place to provide the proper care of a loved one. The staff is knowledgeable, kind, and supportive. The choice to move a family member to a memory care community isn t easy but they offer guidance, support, and peace of mind. Do not hesitate to consider this community for your family member. As a therapy provider, I am proud to work with the team in this community.