My mom has lived at Poet s Walk (PW) Round Rock fo...

My mom has lived at Poet s Walk (PW) Round Rock for over one year now after moving from the Northeast where she spent her whole life. Coming to live in Texas was never on her radar nor mine. After, her living with my family for 6 years in NY and many falls I knew it was time to find mom a place where she would be safe and cared for 24/7. My husband found PW while living down in the area himself trying out new employment. From the moment we spoke on the telephone to the representative who contacted us, we knew PW was the place for mom. This representative went above and beyond as she traveled to Newark Airport in NJ, and slept in the airport the night before so she could pick mom up and bring her back to the facility in Round Rock. I figured for sure there must be a huge fee for this service. I was told there was no fee, and this is what PW does for a loved one traveling from out of state. Naturally, I was completely in shock awe!!

Since mom has lived at PW she has experienced the most caring and loving staff you could ever imagine. I visit mom every couple of weeks and when something happens (mom feeling under the weather, gets a scrap or cut, etc.) I am immediately notified by the on duty nurse. Mom has made lots of friends and is no longer lonely waiting for our family to return home from work for conversation and company. She is safe, well fed, loved, impeccably clean, and happy and smiling whenever I visit. The staff polishes the residents nails and toe nails and makes them feel special and look great.

There is a hair salon on the premises, mobile doctors and dentist that come to the facility. Name what you want and the staff there will make it happen. My mom does arts and crafts, memory games, exercise, helps to water plants in their beautiful courtyard and gardens. My mom has a beautiful room and view of the rose garden.

One complaint mom has is the food; but she complains about most food and can be very picky. Another complaint is that many of the residents have some form of dementia, and mom is constantly telling me that she is the only one who knows what s going on and that everyone repeats themselves over and over again and is confused. I go along with it and laugh to myself because she does not realize she does the same thing. Let s face facts, the reason one goes to assisted living (AL) is because they obviously need help and supervision that their loved one s cannot provide, otherwise they wouldn t be there in the first place.

I will say sadly there is a lot of staff turnover, but that is too be expected in a field where you can easily burnout quickly. In the six years I had mom living with my family, I was in the burnout phase, and I was not with her all day as she went to a day program.

Honestly, PW is the most wonderful loving and caring facility. You would have a difficult time finding another AL facility that meets their standards of quality and excellence.