PMI Food Equipment Review

I ve been a customer of Food Equipment Company for about 6 years. The service has been pretty good good up until now. On September 17, 2020 I purchased an oven that costs almost $4000 for my restaurant and Catering Company as the one I had caught fire. On September 24, 2020, I contacted the manager (who I have built a working relationship with) to let him know that the seal was coming apart on the inside of the oven and the door was hard to open and we had to slam it to close it. He stated that he would send someone out to take a look at it.

Someone came out and found that the plastic had melted and it should have been removed upon delivery. The individual cleaned it up and he stated it should be fine now. I have called back several times and left several messages about the same issue. Finally the manager called back and stated that he would order new parts for the oven. I still have not received them as of December 10, 2020 nor any updates about the parts. I am very displeased with the service I have received with this transaction. I told the manager that I am trying to be pleasant and professional because I like this company but this is just unacceptable. He stated that he was under the impression that parts had been ordered and the owner knows about this situation. On December 10, 2020 I called again and asked to speak with the owner this time. He was unavailable and the person who answered the phone said they would give him the message regarding my situation. I also told the person that I didn t want to involve my lawyer but I would if i had too. A couple of hours later I received an email from the owner stating that I could have my lawyer call his lawyer to settle the situation. I feel that the email was rude, unprofessional, disrespectful and not very customer service friendly. I am a small minority owned business trying to stay in operation through this pandemic and I have to wonder that if I was a small white owned business if I would be treated the same way.

Service was great. They were quick to help you find your products and offer suggestions. Very good prices. Variable levels of quality equipment to meet different budget amounts. Glad i found this business for my BBQ competition needs.

Quick unloading!
Overnight parking!
Nice people!

Good guys. Good service. What else is there?

- D

The people working here are knowledgeable, friendly focused on helping me find the items I need. If they don't have what I'm asking for, they work to find it or make other reasonable suggestions.

Staff was friendly and very helpful. I got just what I needed... And then some!

They just about any equipment you could possibly need for your food business.

You can find anything for your food business at great prices

I have bought a number of times from Chad Manley equipment for my restaurant. Very knowledgeable and helpful. Great prices Highly recommend
Buddy &Cisco's Bistro. Pickens, SC

Cool place to buy wholesale barbecue equipment and general restaurant stuff... Cool and unique place!

Friendly and helpful. Wish they carried a bigger selection in concessions products

Great helpful staff. Wide variety of rest. Equipment and supplies. Convenient location!

Nice place it has a lot variety and excellent customer service.

No public walk-ins. Commercial sales only. The staff is friendly, and sometimes they have free popcorn.

Good prices and very helpful staff for buying wholesale equipment, glassware, etc.

Might want to put the no residential walk ins on your site so people don t waste their time driving down inly to be met by a sign at the door.

Everything in one place... Reasonable price helpful people.

Great place to shop for your restaurant equipments, good Customers service with friendly staffs.

Great place! Clean and organized with a great staff!