Plaza Toyota Review

I have a long history of negative experiences at Plaza Toyota. What is shocking is why I continue to go there. Our relationship ends today.
I will summarize my experiences here

1. I dropped off my car with valet key and remote key. They returned it with only the valet key and claimed I never handed them the remote key. When I threatened to file a police report, the remote key was miraculously found

2. The mechanic took my car on a personal errand for a couple of hours on another visit

3. Last week the agent did not review the condition of my car before they took it in. I was not aware of the body damage that had been done on the passenger side the night before, so I assumed it was done by Toyota. Had the agent performed the walk around, I would have been made aware of the damage and we would have both avoided hours of aggravation in reviewing the security video tape

4. Today, I brought my daughter's car in for a recall. I was told it would take two hours for that , a windshield wiper repair, and an oil change. After almost three hours, I was told they had to order the wiper arm. I was already aggravated by the long wait and said to just do the oil change. They were going to charge me $130 for a diagnostic fee. After arguing (loudly) the manager agreed that there was nothing diagnostic about seeing that the car needed a wiper arm and eliminated that charge.

Toyota Plaza.....farewell and good luck

Jimmy ,very pleasant , took good care of me with my car,puts a great smile on my face was very pleased with his work thanks Jimmy!!@!

The service adviser was unprofessional he keep asking me for a tip and telling me that i could go to the Atm.

Jimmy

Service was an amazing experience

Today I went through the process of purchasing my first car in my own name and with the help from Adana it was smooth and easy. She s very outgoing , well spoken , professional and patient. One of the best experiences I ve had and I recommend anyone who wants to purchase their first car to come to Toyota plaza and work with Adana

Jimmy was absolutely so helpful and took very good care of my problem immediately.

Azam Choriev was professional, friendly and courteous.

Dwayne was a very helpful salesrep, he assisted us greatly jumped around to see that we were comfortable guided us through the process to ensured we picked the best vehicle to meet our needs, he was very persuasive sales rep, I think he's a good asset to Toyota and I would recommend to others

Jaimmy was quick to have my vehicle taken care of. He made sure to brief me on all of the work being done to my car beforehand and my overall visit to the service center was pleasant.

Vehicle was exactly as described, no hard sell, no pushy tactics, it was a fantastic experience overall.

I would like to thank the Plaza Toyota team of Manal, my Sales Person, Jamal, the Finance Manager, and Adrian, the Delivery Manager for the excellent service they provided for my car purchase. They worked well as a team to make the process flow smooth. They were informative and answered all my questions. A special thanks to Manal for being patient when I was impatient. I would recommend Plaza Toyota to anyone looking for great service.

My experience was amazing, I strongly recommend this place for getting a car. My car salesman Azam was amazing if it wasn t for him then I wouldn t got the car.

The first week of May I was contacted by a sales representative by the name of Richard Chounoune because I was interested in two cars so we went and set an appointment up for the 8th of May. I got there around 11AM and I was directed to a different sales representative by the name of James now he was nice and very polite but extremely clueless about what he was doing.I never met with the original representative I spoke with on the phone. But go figure, the two cars I was interested in online were BOTH "sold" the day before. He showed me a different car of course double the price from the one I wanted. Finally when I picked the one I wanted I was introduced into one of the men from the finance department by the name of Chip he told me it would be a little while longer to contact the bank. Let me mind you it was 2PM they knew I had to leave to pick my son up so they specified that they would call me.

3 hours had past and I made the attempt and called Chip and got no answer. So I called James and he said he would call me right back...3 more hours later and no phone call. So I went the their actual website and wrote a complaint. The next day I got a phone call from another representative trying to get me to come to their dealership to take a look at the cars that they supposedly sold when I went just the day before. I clearly stated to him that my email wasn't an inquiry more like a complaint. He reread it and said "Oh I should've read it correctly and told me that he would have this addressed immediately and he would call me write back". Two days later and NO PHONE CALL. THIS PLACE IS THE WORST I WOULD NEVER COME BACK HERE NOR WOULD I TELL PEOPLE TO COME. They are very unprofessional and very inconsistent.

For a very long time, I was planning to purchase a car but due to some financial problems, I was unable to buy one. My colleague suggested this company, I bought my car by finance. I am so happy that all of my friends and I loved the car. I am so thankful for this amazing company for helping to buy my car.

The service was great with Jimmy thanks plaza toyota

My sales rep was Chris White. I read the great reviews online about Chris and this is what swayed my decision to shop at Plaza Auto. The online reviews were on point. Chris was a professional from the onset. He is very polite, respectful, knowledgeable, articulate, has a great command of the subject matter, respectful, patient and honest. Chris answered all my questions honestly which simplified the decision making process. He assisted me with getting insurance, installing the license plates and set up radio system. Overall the experience was great. Chris White is a great asset to this organization. I would be remiss if I didn t extend my gratitude to Sales Manager, Sean Robinson. He was courteous, professional and along with Chris are one the main reasons why I chose to purchase a vehicle on my first visit. Both of these employees are a part of a winning team that I believe should be acknowledge and duly compensated by management. Way to go guys!!

I had a really good experience today at Plaza Toyota. I was greeted by Raja Khan who is a wonderful person. The way I was treated by Raja is like none other. Raja is a real honest person and gave me a great deal. I would recommend you guys to go to him

This was my 4th lease with Toyota. This was by far the smoothest process. It moved quickly and the staff were courteous and professional. Enjoying my new ride.

The service was great and fast. Jimmy Michel was professional and respectful

Steve was very polite and helpful in the model selection. He did not pressure but showed willingness to answer questions and research the one he did not have an answer. He made time commitments and lived up to them. A reputable person that made sure the customer was properly treated.

Jimmy
The service was extremely grateful Jay was very helpful.thanks

Great dealer and great workers...professional, friendly, and they gave the best price out of three dealers on the first interaction....a no games kind of dealer. The dealership had a ton of customers each time I went in (I can see why) yet I didn't have a long wait. I would highly recommend this dealer. It wasn't the dealership closest to my home, but it was worth the drive.

Too long to write but here is the just of it, manager for new vehicles was rude, manager for used was not willing to work with us and was dismissive. The only nice thing was our sales guy, Cliven who was very cooperative. While waiting a customer came over screaming and very upset about the way he had been treated. Not a good thing to see when you want to buy a vehicle. Needless to say I wont buy nor I would recommend for anyone.

Plaza Auto mall is the worse dealership very incompetent sales people they need monthly skilled training for the staff..the salesman with dreads you know who you are, really showed me a cracked windshield Nissa Rouge!! Go figure !! kia dealership!!

Recently i bought new 2019 Toyota raf4. Raja Khan was assisting me through the whole process: intro to the new car, trade in info and fair price on my trade in car, discounts, finance and etc. The process was very smooth and fast. Raja was able to provide better deal than other dealers.

The staff there is not respect Specially employee there his name is (ugochukwu) he is bad customer service with no respect he not Professional .. and the manger is bad too he not support the customer but her Difference the his stuff for and be with them with any Mistake .

Jason and adam were great! Adam is such a nice guy.

Horrible experience. I called and gave a stock number and was able to work out a deal with management through the phone. When we got there, they tried to show us a different car with a lower package and I was told the car they gave me was for that (wrong) car. They also said the car I wanted wouldn t be there for a month or two. I told them I drove all the way to Brooklyn bc of that deal and they tried to blame the lady that helped me and said she can t see all of the information. They did she can only see the vin numbers and not the stock numbers so she priced out the wrong car. I said I only gave the stock number over the phone and they said that the lady must have relayed the information wrong. Its odd that the person helping me can t see the stock number since I m able to see that stock number publicly on their website. So they lied. Don t waste your time. Also their ceilings have substantial water damage. They clearly don t upkeep the location so I highly doubt they do a much better job with the cars on their lot.

Jimmy

Was a very good help to us.
Everything moved fast and smoothly.

Jay Michel is the best!!! Professional, courteous, what more can a customer ask for?

Today was the best day at the dealership went in to service my vehicle the service advisor were very helpful Jimmy and I had a car washed. Thanks plaza Toyota.

Jimmy Was great at getting the servicing done quick. Would recommend.

I'm not one to really leave reviews for places but in this case I felt, that I had to.... I went to the Parts dept at Plaza Toyota looking for a specific part I was always told stay away from Plaza since they have the worst customer service!! I went in looking for a set of brake pads.... as soon as I walked in I received the worst attitude from an older gentleman about not having my VIN# .... of course in the back of mind I thought why did I bother coming here!!! As the older gentleman was yelling at me, immediately Alex saw this came over and he apologized for the situation and told the other guy he would take care of me... Alex just asked me a few simple about my car and guess what he gave me brake pads!! Which is all I wanted ..... Because of Alex I will definitely return to toyota Parts dept at Plaza... Guy like Alex are hard to come by!! So If you are going to buy parts at Plaza Toyota ask for Alex...and to whoever owns/runs/operates Plaza Toyota ....Alex deserves a pat on his back for a great job and just doing basically doing his Job the Professional Right way!!!

Great service. RICK was a great sales person. Ask for Rick he will get you delivered.

I brought in my 2005 Toyota Camry to trade in for a new car. I first bought the Corolla, but I realized that it didn't have enough room, so I went in to exchange the Corolla for a Camry. The finance person was very diligent in working with me to get a good and fair deal.

Jimmy my service was great very friendly staff very helpful

I visited here with my wife to buy our first car and were really surprised to see their extreme collection. They provide a hassle-free car buying experience, which is quite hard to find nowadays. Thank you for helping us to choose the right car!!

Mr. Richards was very helpful, polite, informative and just a pleasant individual to deal with. He explained all the features on the van and showed how versatile it was. His manager was helpful also because we originally intended to buy but ended up leasing a van at a great rate.

Plaza Toyota is amazing! They have friendly staff who are willing to take their time and help you find the best car. I am glad that I have found a place that understands that buying a car is a big decision for families. Thumbs Up!

Even tho it was explained to me of the Delay
It was a long delay to get into the finance office

This is an honest review. Please anyone reading this stay away from this dealership. About 3 weeks ago I purchased a new toyota 2020. Without my permission Mir ( their worker) added some kind of maintenance plan to my contract ( worth $1500) even though I was very clear that I did not want ANYTHING. Week later when I went to ask about this issue he says they covered it with rebate. What?? a rebate? rebates come from the manufacturer not the dealership. He denied this fact about rebate. He did not help me with this issue. I know this $1500 money went to their pocket. I should have gotten my rebate in cash or check. I will not leave this. this is not fair.

Perfect customer service with sales person Roy.perfect prices and apr.they give you a lot of chances to buy car woth minimum apr.thanks for everything

Honestly worst experience I ever had!!! Make me never want to have anything to deal with cars again . First time having a car, was excited. This Dealership and it s lack of customer services killed my excitement.

It was really good and easy experience there to buy a car, and saleman Azam made my first time buying experience really easy, he went through everything step by step explaining me every detail so I could understand everything special thank you to him for making car buying easier, also other staff were very friendly too.

I wanted information about leasing a car and talked to 2 sales people. The first woman told me I had to know what kind of car I wanted because she couldn't show me more than the 8 cars they had on the floor. The second guy gave me a quote but when I tried to leave saying I was going to think it over and look around more, he became very pushy and aggressive berating for wanting to look around saying there was no point. An extremely unpleasant experience.

Jimmy
The service was extremely great i mean this is really nice, and respect
I love dealing with him. I will see you next time.

If I could give this dealer 0 or less I will liars and scumbags everything they tell you about your contract is a lie do not believe their words and promises and if you ever buy anything from this make sure you have a lawyer next to you or at least someone that has some knowledge about cars

RUN away from their service department I have a Toyota sinna 2014 I came to fix it on 3/21/2019 they checked my car and told me it will take $2500 to fix it I gave tham the job, they said it will be finished the next day 100% a person name kelly took my paper work I was calling her the next day about 5 times she didn t call back I came to the service department they told me she was off and nothing was done on the car and nobody called.the car been their for 4 days so I came in Monday and just paid tham $157 for the labor fee and took my car to a different place.a guy name George is the manager at the time. Please dont bring your car here unless you want really HORRIBLE customer service and get RIPPED off and lie to......

Plaza Toyota has been a wonderful experience for my family and I. Especially the sales consultant Christenson who went above and beyond in helping us get the best and most affordable deal despite being a new driver. Highly recommended for anyone looking to buy or lease.

Eli Freydlin got me the best price for my trade and negotiated on my behalf. Love my 2017 Highlander FWD 4 cyl LE. Thanks!!!

Absolutely horrible service. Never delivered anything they have promised. Will never go back.

This is the worse dealership ever. I will never go back there to purchase a car n I def would not refer anyone to this rip off dealership. All they care about is making money n now t the happiness of the customer. Take a lawyer with u as well as preapproved paperwork cuz they will lie that u did not get approved! This was the Worse experience I ever had. Stuck with an outrageous monthly note when other dealerships would have gave me a better deal. STAY AWAY IF U CAN

I like the car that I m getting, but this place has the worst customer service I ve ever seen in my life...

I ve been lied to about the price of the car, and I m waiting 2 hours to pay for it So far and they re still not ready to take my money...

Ashliegh is the only person there who s nice...

Toyota plaza parts service is really suck.They say parts comming tomorrow but never show that day.so many time they did like that.I never buy again.

Jimmy Michel was a true professional when my car went in for servicing. Answered all my questions and got the service completed within a short waiting period.

AVOID THIS PLACE!

Management: "what can we do if our personnel gives you a price that we can not sell the car for ? Give them a few days off ? What good that would do to anyone ?"
They also offered to sell us a car that was already sold to someone else.

Terrible terrible place!! no customer service whatsoever ,first of all no one picks up any phones , they held my car just for diagnosing the problem 2 days , then said that the repairs will take another week but did not have a loaner cars available.... they hold you hostage by saying that you have to give them $130 regardless if you want to leave the car by them or take it back and do the repairs somewhere else, but the main thing is that they will not take your phone calls,

Easy buying process, fair pricing, and honest staff, they have got everything. The fastidious service that I got here at Plaza Toyota was commendable. 100% satisfied, would soon come back for sure.

I fix sliding door. wait 3 week not fix. go there many times. f...

My brother in law suggested me to go for this place and I have been very satisfied with all their services. Not only did they help me to select a great car based on my requirements but also patiently answered all my queries. Definitely recommendable!

As always Jimmy is awesome! Had the tires rotated and oil/filter change....good to go! Pete gets it taken care of when he says he will. I really appreciate the fact that Pete treats me as a person and not a number. I couldn't ask for a better Service Advisor....I try to make sure Pete is there before I bring my vehicles in!

A long drive is something that we all love. Last weekend, I went on a long drive with my girlfriend. Everything was going well, however, when I was about to start the car on Monday for office, it didn t start. I tried two to three times but it didn t work. So I searched on the internet and came across this company. I called and booked a pick-up service. I must say that these guys are very punctual. They picked my car, checked and repaired it so nicely that it is working amazingly.

Jimmy was brilliant, very helpful and professional adviser