4 years ago
This place is ridiculous!!!
This place is ridiculous!!!
My friend and I were heading to Wisconsin Dells 3 days ago. My friend was driving, and unfortunately we ran down the ditch. The police came, took a look at our car, and called these guys to come and tow our car. Jesus, I first thought if the police trusted these guys, we would not have to worry too much about the fairness in their pricing. Guess I was wrong, dead wrong. One guy from Platt came, took less than 3 minutes to pull our car out of the ditch, without any explanation, he drove us to their garage. Then one guy gave us a ride to our hotel. We had no ideas what was going on!
The next day, my friend's host dad called them to ask about how much we would have to pay, he specifically said it was the yellow bug. The guy from Platt said $150. We were glad to know that, sounded reasonable to us.
Yet, the day after that, my friend's host dad came to pick up our car with his trailer, we were shocked ( !!!!!!!!!!!!!!) to be informed that the bill is $300 (doubled what he told us before). When my friend's host dad asked why there was a difference from what that Platt guy told him, he explained he was mistaking (...) I mean, how could there be a mistake? Our car is the only yellow bug there~!! Oh well, we were too tired to argue so we gave him the credit card. One thing seemed shady to me was that we did not receive any bills (??) My friend only got a copy of the receipt (in the amount of $300) , and nothing else.
What made me mad the most was how they handled our car. They needed to lift the car and put it on the trailer. Then they have to remove the things (i don't know what it's called) to let go of our car's tires. They did not even care if they were damaging our car's lower light.. Thank god the plastic part was flexible enough, otherwise it would break by now. And, it's us who have to get them fixed!!
I really feel disappointed and frustrated with the way they treated customers. I wish we had some freedom of choices to choose the towing company for ourselves, instead of having the police calling those guys ..
Hope other people will be luckier than we were! Just stay away from them.